Human Resources Management

Susan A. Dittrich MSA, SPHR

**** ********** **** **** **********, MI 48322

Cell 248-***-**** ********@***.***

CAREER OBJECTIVES

Over 25 years of professional, generalist Human Resources experience, 9 years of Operations experience. Strengths include Talent Acquisition for a consistent, qualified workforce, creating a “Team” environment that is pervasive throughout all levels of the organization, and finding innovative ways of streamlining work to maximize efficiency and effectiveness. Seeking Senior Management position in Human Resources or Operations.

CORE COMPETENCIES

Workforce Development

Talent Acquisition & Development

Purchasing & Budget Management

Compensation and Benefits

Performance Quality Improvement

Kronos, ADP, PayDay Usa, Paychex, Donor Perfect, Apricot

Employment Law & Compliance

Organizational Strategy

Risk Management

Facility Management

PROFESSIONAL EXPERIENCE

Beyond Basics – Southfield, MI 2/2016 – 11/2017

Director of Human Resources and Administration

Member of Executive Team responsible for management and oversight of organizational strategy, performance, and success.

Managed all HR functions for the organization including recruiting, training, onboarding, seasonal layoffs, and employment law compliance.

Revamped all Job Descriptions, Evaluations, and Employee Personnel Manual.

Managed employee benefits program, implementing new 401k Plan, voluntary Section 125 Plan products, and revised PTO policy and procedures.

Wrote over $600,000 worth of Grants, realizing 45% revenue return within 1 year.

Researched, negotiated and implemented new Donor Database which consolidated donor information, gifts, events management, volunteer management and overall giving analytics into one system rather than each being tracked independently.

Increased administrative volunteer participation by 500% by implementing Internships, relationships with Vocational Injury Volunteer programs, and recruiting from local universities and colleges.

Planned, implemented and tracked all fundraising events as a part of a team, including securing Corporate and Individual sponsorships, and items for silent and live auctions.

Manage stakeholder appreciation program for all organizational constituents.

Seasons Hospice and Palliative Care - Madison Heights, MI 7/2014 - 1/2016

Director of Business Operations

Supervised the daily management of revenue retrieval, client file management, data processing and budget management

Developed and implemented procedure and training for new Medicare guidelines for the Intake department, resulting in the required 5 day turn around for forms submission for payment and compliance.

Supervised the renovation of the office building, including the creation of a new conference room and organization of contractors and timelines.

Managed the IT function, working with National IT team and local tech to order, upgrade, and deploy all laptops and cell phones utilized by staff.

Negotiated contracts and bid processes with local vendors, and managed Full Time Facility contracts.

Planned and executed Grand Opening of the Harper Hospital Inpatient Unit, as well as the 5th Anniversary Open House for the Sinai Grace Hospital Inpatient Unit.

Facilitated 100% compliance with all Quality Performance Initiatives, JCOHA audits, Safety Inspections, Fire Drills, and Emergency Operations Plans.

Decreased unbilled revenue by $600,000 over six months by installing aggressive tracking system utilizing staff and interns.

Crossroads for Youth - Oxford, MI 8/1996 – 4/2014

Vice President of Administration / HR Director

Member of Executive Team responsible for management and oversight of organizational strategy, performance, and success.

Supervised Human Resources, Facilities / Maintenance, Food Services, Transportation and Front Desk Reception. Ensured that all departments functioned smoothly and within budget.

Purchasing responsibility for all office supplies, youth clothing/hygiene items, large maintenance equipment and vehicles, furnishings for residential buildings, and office furniture. Opened 3 new houses and successfully obtained licenses and permits, enabling the Agency to realize new streams of revenue.

Researched, vetted vendors and negotiated contracts to install a new fiber infrastructure in order to provide VOIP phones and internet access over 300 acres.

Maintained Council On Accreditation and State Licensing compliance.

Development duties included grant-writing, publishing annual reports, agency newsletters and e-bulletins, and coordinating special events and fundraisers. Raised over $750,000 in grants in one fiscal year.

Negotiated contracts with vendors for insurances, services, purchases, and capital improvements.

Measured Continuous Quality Improvement objectives annually for all departments supervised, in line with the organization’s Strategic Plan.

Supervised volunteer groups, projects, and donations.

Managed all employee benefits, payroll, and policies and procedures functions for the Agency.

Developed, implemented, and evaluated the success of departmental strategies in the areas of employee recruiting / retention / recognition / development, benefits package, compliance with employment law, policies / procedures, and risk management.

Significantly reduced cost of Unemployment and Worker’s Comp. insurance by comprehensive case management and procedure implementation.

Created a Talent Acquisition and Development process which led to 30% decreased turnover and an average of 3 years increase in length of service over the course of seven years.

Managed agency compliance with all employment laws and governing agencies, including FMLA, ADA, FLSA, OSHA, EEOC, COBRA, HIPAA. Also complied with agency’s State Licensing Accreditation Body requirements.

Intelligent Management Solutions, Inc. (PEO) - St. Clair Shores, MI 10/1992 - 8/1996

Human Resources Manager for all PEO clients in Michigan

Supervised and performed all aspects of weekly payroll.

Maintained employees’ electronic and paper files.

Administered clients’ group benefits (Health / Dental / Life / ST Disability / Sec. 125 Plan / and 401(k) Plan).

Hired, fired, disciplined, trained and evaluated employees.

Updated and reviewed all handbooks, policies and procedures, per client.

Developed and presented employee incentive proposals for clients. Created any necessary documentation to support new programs.

Conducted grievance and worker’s compensation investigations.

Documented and generated reports for unemployment and worker’s compensation cases.

Designed human resource timeline for new clients, and was responsible for implementation of same.

EDUCATION

(SPHR) Senior Professional of Human Resources Certification, HRCI. January, 2002 - present.

Master of Science of Administration, with specialization in Human Resources Administration,

Central Michigan University

Bachelor of Arts in Human Resource Administration, Concordia College, Ann Arbor

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