Customer Service Sales

CAROLYN MCCRARY

*** * ******** ***, ***** Park, IL 60181 H: 630-***-**** C: 224-***-**** ******@*******.*** Qualified customer service representative with 17 years in fast-paced customer service and call center environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Creative problem solver

Exceptional communication skills

Quick learner

Credit card processing

Strong interpersonal skills

Practices due diligence

Strong customer relations

High level of accuracy

Customer Service/Sales, 05/2015 to 06/2016

HWA – Rolling Meadows, IL

Answered an average of 85 calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Communicated with vendors regarding back order availability, future inventory and special orders. Successfully acquired an average of 25 new customers per month, generating a 45% growth in revenue. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Developed reputation as an efficient service provider with high levels of accuracy. Scored in top 10% of employees in successful resolution of issues Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Earned management trust by serving as key holder, responsibly opening and closing store. Customer Service Coordinator, 11/2014 to 02/2015

Capitol One – Rolling Meadows, Il

* Assisted customers with the activating credit cards, Increasing and decreasing credit limits also filing new credit card application. Also worked on multiply computer at the same time. Customer Account Executive, 06/1998 to 03/2013

Comcast cable – Oakbrook Terrace, IL

Answered an average of 85+ calls per day by addressing customer inquiries, solving problems and providing new product information.

Described product to customers and accurately explained details and care of merchandise. Successfully acquired an average of 50 new customers per month, generating a 50% growth in revenue. Provided an elevated customer experience to generate a loyal clientèle. Answered product questions with up-to-date knowledge of sales and store promotions. Developed reputation as an efficient service provider with high levels of accuracy. Investigated and resolved customer inquiries and complaints in a timely and empathetic manner. Served as the main liaison between customers, management and sales team. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

High School Diploma: 2013

James Madison High School - Norcross, GA

Customer Relations

Earned highest marks for customer satisfaction, company-wide. Inside Sales

Met and exceeded quotas generating 65+ calls per day. Conflict Resolution

Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Customer Follow-up

Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Product Promotion

Up-sold products and motivated customers to upgrade current product plans. EDUCATION

ACCOMPLISHMENTS

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