Customer Service Microsoft Office

Cheryl Collins

Panther Burn, MS *****

**.**********@*****.*** - 662-***-****

Customer Service Manager with a track record of managing a wide variety of customer service issues quickly and efficiently. 4 1 2 years of successful experience in customer service and support. Possess solid computer skills. Excellent working knowledge using both IBM and Mac systems; Microsoft Excel, Access, PowerPoint, Word Perfect, Microsoft Word. Ability to train, motivate, and supervise customer service employees. A team player, acknowledged as "Total Quality Customer Service Professional." Authorized to work in the US for any employer

WORK EXPERIENCE

Certified Nursing Assistant

Delta Regional Medical Center - Greenville, MS - 2016-12 - Present Disciplined, energetic employee who quickly establishes rapport with patients and colleagues. Assisted patients with healing and recovery after surgery. Took and recorded patients' temperature, pulse and blood pressure. Obtained vitals for a floor of 25 patients per shift. Maintained patient charts and confidential files.

Patient Care Assistant

Community Home Care - Indianola, MS - 2016-08 - 2017-04 Maintained patient charts and confidential files. Often commended for maintaining the safety, respect and dignity of residents. Utilized strong assessment skills to determine necessary patient care. Took and recorded patients' temperature, pulse and blood pressure.

Assistant Store Manager

Family Dollar - Greenville, MS - 2014-06 - 2016-12 Efficiently resolved problems or concerns to the satisfaction of all involved parties. Managed the day-to-day tactical and long-term strategic activities within the business. Conducted cost, schedule, contract performance, variance and risk analysis. Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns. Coached and mentored six staff members by offering constructive feedback and taking interest in their long-term career growth. Holding Store Manager

Family Dollar - Greenville, MS - 2014-09 - 2014-11 Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Stocked and restocked inventory when shipments were received. Reorganized the sales floor to meet company demands. Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts. Completed weekly schedules according to payroll policies. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Assistant Store Manager/Store Manager

Family Dollar - Hollandale, MS - 2013-03 - 2014-06 Delivered excellent customer service by greeting and assisting each customer. Addressed customer inquiries and resolved complaints. Design and implemented customer satisfaction metrics. Stocked and restocked inventory when shipments were received. Maintained daily record of all transactions. Wrote order supply requests to replenish merchandise. Trained staff to deliver outstanding customer service. Customer Service Desk Clerk

Kmart - Greenville, MS - 2012-02 - 2013-04

Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Trained five new employees quarterly. Excelled in exceeding daily credit card application goals. Achieved high sales percentage with consultative, value-focused customer service approach. Cross-trained and provided back-up for other customer service representatives when needed. Computed accurate sales prices for purchase transactions. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Processed and issued money orders for customers. Maintained adequate cash supply in cash drawers in multiple checkout stations. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Managed cash stock and inventory balances accurately. Assisted customers in finding out-of-stock items. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.

Cashier/ Customer Service

Kmart - Greenville, MS - 2011-10 - 2012-02

Achieved high sales percentage with consultative, value-focused customer service approach. Computed accurate sales prices for purchase transactions. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Organized the store by returning all merchandise to its proper place.

EDUCATION

CNA License in Healthcare

Creations Training School - Greenville, MS

2015-08 - 2015-12

No Degree in Accounting

Walden University - Minneapolis, MN

2008-04 - 2010-05

No Degree in Accounting

Delta State University - Cleveland - Cleveland, MS 2005-08 - 2007-05

High School Diploma in N/A

South Delta High School - Rolling Fork, MS

2001-08 - 2005-05

SKILLS

SATISFACTION, ACCESS, EXCEL, MICROSOFT OFFICE, MS OFFICE CERTIFICATIONS/LICENSES

CNA

2016-02 - 2018-02

CPR

2016-12 - 2018-12

ADDITIONAL INFORMATION

Skills

Conflict resolution techniques Training and development Team management Microsoft Office: Word, Excel,

Focused on customer satisfaction Access, PowerPoint software Skilled multi-tasker proficiency

Deadline-oriented Talent development

Meticulous attention to detail

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