Customer Service Administrative Assistant

GLORIA SCALES

***** ******* ***, *********, **** 44108 H: 216-***-**** ***********@*****.***

Summary

Professional with10 plus years of general office clerk experience, excellent organization skills. Proficient in MS

Word, MS Excel, and Internet. Excellent verbal and written skills, proven ability to work well with all level of

management.

Experience

General Office Associate 01/2017 to 07/2017

Area Temps Parma Cleveland Institute of Art

Collecting student's high school transcripts and test scores by contacting the student or the student's

schools.

Inputting student's credentials in the school software and filed away the documents or make new folders

for new students.

Prepared and mailed out school packets to the accepted students.

Assisted with reviewing potential students contact information collected from High school career day,.

Scanner Indexer 03/2013 to 09/2016

Forest City Enterprise

Received document from mail room and process them with date stamps and filing them in the cabinet.

Daily I received a stack of documents to go through to make sure all accounts, social security and driver

license numbers are all concealed and removed all staples and paper clips.

Scanned documents using the Fujitsu Scanner and making sure all pages are appearing on the screen to

ensure they are rotate and clear.

Used the accounting system SAP to index the document number into the correct field.

Assisted daily in scanning with Commercial, Journal Entries, Account payable and Sales Reports.

Made sure all documents were scanned, index and filed away.

I assisted in Auditing the documents of my fellow coworkers by making sure all pages were accounted for

and that all document numbers were inputted into the correct drop box and field.

Receptionist/ Administrative Assistant 01/2012 to 02/2013

Forest City Enterprises

Prepared monthly phone reports and loaded reports on Team site.

Also prepared expense reports in Concur and with the accounting system SAP.

Schedule meetings and other activities for the conference rooms.

Assisted in special project as needed.

Preformed miscellaneous support duties including mailing, faxing, copying, and travel arrangements.

Answered and directed calls coming into Forest City by using the Avaya phone system.

Greet and assisted employees and guest as needed.

Use Microsoft suite to create and edit letters and to also create presentations and spreadsheets.

General Office Clerk 03/2003 to 06/2010

Kelly Service Key Bank/Charter One Bank/ The Society for Investigative Dermatology National City Bank/

Chase Manhattan Mortgage

Recorded and filed patient data and medical records. Typed, print and filed all customer' request.

Reviewed all title work to make sure the correct information was recorded.

Monthly head up teams for mass mailing, coping, faxing, and filing.

Mailed out highly confident information using FedEx and UPS online.

Maintained database spreadsheet with approximately 1500 contacts.

Researched, verified and updated account information into excel spreadsheet.

Tracked and processed certified letters via computer, and then entered fax information into databas

Professional Courses and Certifications

Executive & Administrative Assistance Certificate 2014

Cuyahoga Community School 2018

Skills

Accounting system Enterprise Live and SAP,, Administrative functions, auditing reports, Avaya and Shore Tel Communicator phone system, excellent customer service, create database, decision making, Fed Ex and UPS delivery edit and create expense reports, faxing, filing, copying, scanning, data entry. researching and collecting data, General office duties, draft letters and memos, mass mailing, scheduling meetings, Microsoft suite, create presentations, problem solving, retail, update sales reports

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