office administration-customer service-document control/records mgt.

SUMMARY

“Experienced Office Administration and Document Processing professional with keen attention to detail and strong organizational skills. I have clear understanding of confidentiality rules and the ability to process records and document requests quickly and accurately. I have 4+ years of direct experience in mortgage and financial services, 2 years in general office administration, and a background in allied healthcare. My skill-set can be utilized in many professional environments and I welcome the opportunity to learn new skills.”

SKILLS

oFinancial and Real Estate document processing

oProficiency in MS Office

oUtilization of Share Drive, Citrix, Access, & proprietary software

oSupervisory experience

oData Entry

oTraining and development

oReview and preparation of statistics and simple reports

oQuality Assurance

oGeneral office administration

oStrong interpersonal, organizational, and time-management abilities

oCustomer service experience

EMPLOYMENT HISTORY

Ocwen Financial Corporation Document Control Specialist

West Palm Beach FL May 2013 - September 2017

Order/send/receive collateral files & trailing documents from off-site storage and custodians

Evaluate each document to determine its integrity prior to updating correlating documentation systems

Update electronic databases daily of all processed documents and files

Assist with special projects by utilizing all possible document flow structures in established or assigned applications to meet deadlines

Train new staff and refresh senior staff on new and/or unfamiliar processes

Generate correspondence and collateral packets for use in foreclosure proceedings, modification processing, and borrower notifications

Process requests for information retrieval after verification of requesters identity and authorization

Assist team leads and management with general administrative functions as needed

Advanced Communication Group Sales Agent

Boynton Beach FL May 2012 – October 2012

Outbound telemarketing of current and/or former AT&T Business customers to generate sales of additional products and services

Complete orders for new service and equipment

Run credit checks and verify service availability prior to order submission

Provide professional customer service while scheduling installation/repair appointments & processing service transfers/cancellations

Document and forward customer complaints to the appropriate department for resolution

American Red Cross, Collections Technician III

Greater Chesapeake/Potomac Region (Mobile Biomedical Services)

Baltimore MD July 2007 – February 2011

Setup & break down computer networking systems, clerical, treatment, and processing areas suitable for the collection of blood/component products within assigned regions

Employ excellent communication, marketing, and customer service skills to recruit donors by educating them on the need and safety of voluntary donation

Perform quality assurance testing on all equipment and supplies prior to mobile operations

Utilize EMR system to document donor registration, detailed health history, and brief physical assessment results

Collect blood and/or components via manual or automated (apheresis) methods and process blood products per FDA and ARC protocols

Train and/or supervise new hires in focused customer service strategies, collection procedures, phlebotomy technique, and laboratory functions

Amazon Energy Administrative Manager

Lagos Nigeria January 2005 – January 2007

Prepare administrative budget and data for monthly financial reports

Organize expatriate housing, medical, travel, personal staffing needs, & assist them as they acclimate to local culture and environment

Coordinate vehicle maintenance and allocation schedules

Supervise administrative staff (schedule work hours/assignments, resolve conflicts, and oversee training)

Order, inventory, and distribute office supplies

Track & distribute petty cash, fuel vouchers, and monthly phone card allotments

Engage local vendors for building maintenance and equipment repair

EDUCATION AND TRAINING

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