Customer Service Administrative Assistant

Dina Cote’

**** ******** **** **. **** 678-***-****

Loganville, GA 30052 ********@*****.*** ********@*****.***

A career of successful experience of administrative support, and customer service. Recognized as a highly organized professional with effective problem resolution skills. Strong interpersonal and communication skills. Thrives on challenging work environments. Handles multiple assignments under pressure and consistently meets tight deadlines. Maintained a record of outstanding job performance appraisals.

PROFESSIONAL EXPERIENCE

ABLE TOO, LLC

Administrative Assistant/Office Manager, Loganville, GA 8/14-Present

Handle all telephone calls from customers and various Counties.

A/R and some A/P processing all payments using QuickBooks

Invoice customers and process payments from checks and credit card

Prepare proposals for repairs and installations

Schedule inspections with customers.

Prepare County paperwork, Customer paperwork and invoicing.

Dispatch techs in field.

SOUTHEAST SEALING INC, Conyers, GA

Administrative Assistant/AP 10/13-4/14

Work for a construction company preparing quote for floor sealing bids.

Handle all accounts payables using Quick Books

Review specs and prepare quotes for bids for new jobs

Prepare for meetings

Answer phones from customers with questions about bids.

Create expense reports

PASCO COUNTY BOARD OF COUNTY COMMISSIONERS, New Port Richey, FL Administrative Secretary 3/06-09/13

Work in the Customer Service Utilities Department supporting the Director, Customer Affairs Manager and 55 employees. We bill out 100,000 bills per month. Worked on committee and was recognized by County Commissioners for implementing wellness program for County employees.

Manage and screen call for Director of Utilities and calendar

Manage call reps, handle irate customers in a call center

Experience with MS Office Suite

Process payroll for 55 employees and FMLA paperwork

Prepare Legal Documents

Prepare paperwork, interview and hire new employees in addition to bringing them onboard using HRIS

Order Supplies for department

Served as team member for project team to implement new phone system and wellness program.

Work with 3rd party collection agency and customers for collection of payment or assist with payment arrangement

Act as liaison between employees and HR for implementing policies and procedures

Budget preparation

Act as liaison between employees and the IT Department for all computer, office equipment and telephone issues.

AT&T, Conyers, GA / Atlanta, GA 08/79-05/05

Communications Technician/Facility Designer/Administrative Support

Became job proficient in network troubleshooting in less than six months in a highly technical maintenance center for data and also resolved turned up broke provisioning issues for T1.5 Job learning curve is typically 12 months. Designed t1/t3 facilities, designed routes, administrative support for 350 employees.

Identified and repaired customer network outages with significantly minimized equipment downtime.

Communicated with corporate and residential customers to successfully resolve highly technical, complex problems.

Worked at service support helpdesk to troubleshoot customer problems in a 24/7 call center.

Responsible for training new employees on processes/procedures and helping them with difficult problems in a highly technical environment.

Worked as team leader or SME (Subject Matter Expert) for 120 technicians helping resolve highly technical customer troubles.

Analyzed and isolated network troubles.

Worked with CISCO to isolate customer premise equipment trouble.

Worked with customer to test from end to end testing to customer CSU/DSU

Frequently recognized for providing outstanding customer service.

Trained technicians either one on one or in classroom environment.

Effectively dealt with irate or frustrated customers by listening to the problem and working to resolve the issue in a calm, professional manner.

Researched and troubleshot customer troubles with ATM, Frame Relay and VOIP technologies and dispatched technicians to customer premises or central office.

Implemented all phases of diagnosis, testing and troubleshooting of DSO and T1.5 circuits.

Worked from start to finish on customer reported trouble tickets.

Consulted with in-house troubleshooting teams to resolve difficult circuit malfunctions.

Provisioned T1’s and T3s for Frame Relay.

Became job proficient in 9 months in highly technical facility design job with learning curve of 18-24 months

Reported to several executive level managers handling extremely confidential information.

Supported up to 350 employees in payroll and administrative functions.

Maintained all accounts receivable and accounts payable for district and records of accounts.

Functioned extremely well in a high paced, constantly changing environment.

Maintained all employee personnel records.

Proficient in Microsoft Word, Excel and Outlook.

Received recognition as Team of The Year for saving the company in excess of $10,000.

Served on several committees and teams, including Workplace of the Future and team to establish guidelines for 4-day work week.

Efficiently set up meetings and travel arrangements for executive level management also maintaining their calendar.

Responsible for setting up recognition events and retirement celebrations.

Din.Tel, Snellville, GA 1995-2001

Office Manager-

Handled all A/R and A/P and payroll for company using QuickBooks

Managed projects by area for cable locate until completion

Supervised and scheduled 12 contractors

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