Manager, human resources, scheduling, coordinator, training, editing

B. KATHLEEN PATTERSON

** ***** ****** *****, *** Hampshire 03820 -- 603-***-**** – ******************@*****.***

EDUCATION

Bachelor of Arts: University of New Hampshire, Durham, NH

Course work: microeconomics, financial accounting, history, physical sciences, foreign language, music theory, and performing voice.

Associate of Arts: Saint Leo College, Saint Leo, FL

Course work: social statistics, macroeconomics, calculus, honors English composition, honors philosophy, biological sciences, and theatre.

PROFESSIONAL SKILLS

-Expert in MS Word & large-document publication.

-Highly proficient in MS Excel, MS Publisher, PageMaker, Outlook, and Adobe.

-Familiar with Access and other database-type programs.

PROFESSIONAL EXPERIENCE

--Atlantic Parking Services, LLC: 2 Washington St, Picker Suite 313, Dover, NH 03820--

Manager of Operations and HR May 2012 - Present

-Manage all activities related to human resource operations including, recruiting, interviewing, hiring, valet and customer service training, disciplinary actions, employee file maintenance.

-Developed, published, and enforced company protocols relating to general, and location specific operations,

-Direct all day to day operations, scheduling 30-50 staff members at 15-25 locations, across three states.

-Coordinate with clients for staffing needs, maintaining shared documents detailing the nature of events. -Provided continuous on-call support to staff and clients during all operational times.

--Club Z In-home Tutoring--

Private Tutor January 2011 – June 2012

-Tutored students grades K-7 in reading and mathematics.

-Assisted students with study skills, and personal organization.

-Identified and catered to different learning styles, and emotional blocks to learning.

--Measured Progress: 100 Education Way, Dover, NH 03820--

Technical Report Document Specialist February 2008 – June 2010

-Consolidated the production of technical analysis reports for 19 assessment contracts.

-Assembled existing & related files, implemented file storage, file-naming conventions, file-handling procedures, and performed extensive formatting overhaul of all files.

-Supported the content specialist and provided administrative support to the company’s team of psychometricians. -Demonstrated insight and thoughtfulness toward establishing a new production process and related production schedule.

-Responsible for process and production planning, as well as document production.

--Liberty Mutual: Portsmouth, NH--

Senior Manual Rater April 2004 – January 2008

-Supported sales staff to produce, endorse, and renew auto policies for vehicles requiring manual rating.

-Involved fast, accurate data input, communication between departments and to the field, quality control, training new hires, cross-training, and underwriting approval.

-Required extensive knowledge of state- and vehicle-specific underwriting guidelines and rating practices, and skillful use of corporate systems and databases.

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