Customer Service Representative
Resume:
Ross Smith
**** ***** ***. ****** *****, Pa *****
412-***-**** (primary)
412-***-**** (primary)
412-***-****(secondary)
**********@*****.***
OBJECTIVE:
I am a dedicated and reliable individual, who possesses an enthusiastic attitude while in and out of the workplace. I am currently seeking an entry level position that will allow me to strategically prove my broad range of talents and experience. I will demonstrate harwork, patience, flexibility and a strong desire to be apart of a team, if given the opportunity to be employed with your company.
EDUCATION:
Everest Institute 01/2015 – 10/2015
Medical Assistant
Estimated End Date 10/15
Job Corps
Facility Maintenance 09/2007 – 12/2007
Langley High School
General Studies 08/2003 – 06/2007
EXPERIENCE:
Aerotek
Customer Service Representative 06/2017 – Present
Check to ensure that appropriate changes were made to resolve customers' problems.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Refer unresolved customer grievances to designated departments for further investigation.
Review insurance policy terms in order to determine whether a particular loss is covered by insurance.
Alorica
Customer Service Representative 03/2017 - 06/2017
Check to ensure that appropriate changes were made to resolve customers' problems.
Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers
Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain
details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Determine charges for services requested, collect deposits or payments, and/or arrange for billing.
Refer unresolved customer grievances to designated departments for further investigation.
First Choice Temp Services 04/2016 – 01/2017
Temporarily work with the various Pittsburgh City School’s
Supply Management
Organization
Typing
Set up and maintain filing system
Handle incoming mail an other material
Wal-Mart 05/2015-02/2016
Sales associate in the meat department
Scan labels into rotation
Haul freight nearly everyday
ISS
Enironmental Services 09/2014-12/2014
Required to clean bathrooms and work offices on a daily basis.
During the winter, required to clean out in front and around the building
Maintain courtesy with the office tenants and tend to their requests
Market Central 04/2011-11/2013
Cook/Food Prep/Custodian
Required to work in large groups in a fast paced environment.
Numbers at times reached multiple thousands which really required communication, trust, patience and most of all courtesy
Cooked for multiple people on a service line while conversing with students and cooking their food to their desired specifications
Required to clean all through market central and at times troubleshooting certain situations as the rounds person
Fuel N Fuddle 06/2009 – 09/2009
Maintained a clean and safe environment.
Cooked on a line with up to 4 other people so teamwork was a must.
Consisted of lifting heavy items up to 50-60 lbs.
Usually working 10 hr. shifts
Responsible for maintaining a safe orderly environment at local welfare offices
Made rounds in and out of the building interacting with clients while maintaing professionalism and courtesy
Scotlandyard Security 03/2008 - 10/2008
During monthly fire drills, I had to secure the building searching all the floors
CERTIFICATIONS AND LICENSES:
Customer Service Certification 03/2009
issued by Hill House Association in Pennsylvania
REFERENCES
Name:
Darrell B. Kinsel
Reference Type:
Professional
Job Title:
Facilities Maintenance
Years Known:
7
Day Phone:
Name:
Renita L. Freeman
Reference Type:
Personal
Job Title:
Youthworks organizer
Years Known:
8
Day Phone:
Contact this candidate