Junior/Associate Product Manager
Resume:
Skills and Certifications
Project management
Leadership and coaching
Process improvement
Operations management
Program management
Strategic development
Professional Certification in Business Analysis, University of Washington, June 2017
Project Management Professional, Smartpath LLC PMP Bootcamp
Experience
The Prosperity Agenda, Seattle, WA
Project Manager June 2017-November 2017
-Managed the communications and member on-boarding for 3-state executive leadership steering committee and directed work group efforts.
-Developed project plans, project scopes, and budgets, monitored and controlled the invoicing process.
-Facilitated requirements gathering for successful submission of a state-level Internal Review Board application/evaluation.
-Strengthened stakeholder engagement including partner onboarding, meetings, and documentation.
-Conducted user research and testing, gathered user feedback of implemented design.
Healthy King County Coalition, Seattle, WA
Independent Contractor, Coalition Member May 2017-June 2017
-Developed the website for Healthy King County Coalition at www.healthykingcountycoalition.org.
-Managed communications and email distribution to 5 stakeholder work groups consisting of governmental, community based organization and industry stakeholders.
-Provided expert support services and maintained high levels of customer satisfaction for event functions and work group meetings.
RR Donnelly, Seattle, WA
Business Analyst-Contractor January 2017-March 2017
-Applied knowledge of business and technology to develop integrated solutions to resolve technical and business issues.
-Served as SME and liaison between internal customers and functional IT departments.
-Gathered and translated system and functional requirements for technical projects.
-Defined specifications and data models for development efforts and testing.
Global to Local, SeaTac, WA
Program Manager-Connection Desk December 2014-March 2016
-Provided advanced expertise in program management to develop workflow and documentation, operational procedures and oversaw training programs.
-Provided expert technical assistance and policy and procedure training while closely monitoring compliance, and recommending improvements as necessary.
-Developed recommendations for new methods / procedures, implementation plans, schedules and written reports for management to evaluate.
-Systematically identified, analyzed, planned, and implemented actions and practices to maintain positive stakeholder engagement and management.
Centerstone, Seattle, WA February 2013-December 2014
Program Manager-Financial Capability
-Designed and implemented an effective citywide financial mentorship program that built positive, long-term financial and economic mobility for individuals in Seattle.
-Utilized expert communications techniques by facilitating the exchange of experience, wisdom, and common goals to resolve problems and improve operations.
-Identified promising and sustainable opportunities in the market and accurately allocated resources to capitalize upon them.
MicroCapital, Online
Microfinance Research Associate (Summer Internship) April 2012-June 2012
-Wrote weekly articles for MicroCapital and MicroCapital Monitor that engaged and informed the readers on microfinance.
-Supplied productive resolutions to the global microfinance community for improved social/impact investment.
Catholic Community Services-Seattle, WA
Service Coordinator July 2010-August 2011
-Facilitated a safe, respectful and non-judgmental environment for chronically homeless women seeking wellness services and directed the provision of felt needs.
-Provided conflict resolution and crisis intervention with diplomacy.
Acres of Diamonds Women’s Transitional Home – Duvall, WA
Manager March 2008 - July 2011
-Served on the management team to identify strategic organizational solutions.
-Cultivated relationships and performed research to provide the best possible information and resources for clients to develop productive and successful life strategies.
Microsoft Meeting Solutions – Redmond, WA
Front Office Coordinator March 2009 – July 2011
-Provided expert support services and maintained high levels of customer satisfaction for event functions and on-site meetings.
-Built and maintained strong, long-lasting business relationships with vendors, sponsors, hospitality contacts, and industry professionals.
Twelve Baskets Catering, Kirkland, WA, Banquet Server August 2006-July 2008
The City Church – Kirkland, WA, Team Supervisor October 2006-August 2007
Holiday Inn Select – Renton, WA, Service Manager/Server September 2004- August 2005
Education
Master of Business Administration, Liverpool Hope University, Liverpool, United Kingdom, Jan 2013
Bachelor of Arts, Society, Ethics, & Human Behavior; University of Washington, June 2010
Associations and Volunteerism
Volunteer, Rainier Health & Fitness, December 2017-Present
Coalition Member, Healthy King County Coalition, May 2017-Present
Volunteer-Cultural Companion Program, World Relief, August 2017-Present
Chair, Seattle-King County Financial Empowerment Network, February 2014 – March 2016
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