Customer Service Data Entry

Shawn Washington

**** ***** *********

Bronx, New York, 10468

Phone: 917-***-****

***************@*********.***

CAREER SUMMARY: With 22 years of work experience and 13 years of managerial exposure, a high-level of proficiency has been developed in administration and customer service.

EXPERIENCE

07/16 – 09/16 NYC Green Transportation, Long Island City, NY

Customer Service Representative

Use phones to assist patients, providers, take, and confirm reservations and dispatch calls

Keep track of drivers and their recess period

Confirm flight arrival

12/10 – 01/15 AAA Office Services, Bronx, NY

Secretary

Conducted proposals for burners and boilers services

Price parts and bill service invoices

Responsible for customer service, data entry, fax, mailing, and other duties as requested

02/08 – 07/08 Harlem Hospital Center, New York, NY (Temporary Position)

Administrative Assistant/Data Entry

Data entry on Behavior health, PCAP, Emtala 2.01, Pits 3.01 and OB Beta

Assist with PI project, Physicians fallouts, critical value and joint commission

05/05 – 02/08 Dav- El Transportations, Long Island City, NY

Supervisor/Dispatcher

Enhanced word processing and data entry of trained operators and dispatchers

Developed permanent correspondence with corporate ventures

Train drivers to use Blackberry to accept jobs on Aleph menu

04/02 - 03/05 Liberty Mutual Insurance Company, Tarrytown, NY

Field Investigator Assignor

Assign advanced level technical insurance office support functions

Regularly exercise independent judgments in interpreting policies, procedures, and regulations.

6/00 - 9/01 Universal Sky Tours Incorporated, New York, NY

Assistant to the Coordinator-Collateral Materials

Word processing, obtained brochures from various hotels and tour destinations. Assist in organizing promotional packages for incentive programs.

1/89 - 6/00 Company Cars, Brooklyn, NY

Manager

Produce work schedule and train workers in appointed positons

Recruit drivers for possible employment

EDUCATION:

Empire Technical, New York, NY – Major: Hotel Management

Scotts Branch High School, Summerton, SC

SKILLS: Knowledgeable in geography and maps, Word Perfect, MS Office (Word, Excel, and PowerPoint), Data Entry, Aleph, Dictaphone, Switchboard Operator, Odyssey, Core measures, Medi-Route, J-Limo, Inbound and Outbound calls, Obtain for Hire Vehicle License, ability to multi-task while maintaining integrity and quality of service.

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