Customer Service Microsoft Office

Yasmin Shabazz ******.*******@*****.***

**** *** ***. *, **********, AL 35203 Cell 678-***-****

Administrative Assistant

I am highly motivated, with a positive attitude. I also desire to succeed in a fast-paced environment to make a difference in office administrative procedures. I have unique analytical problem-solving abilities and proficient in Microsoft Office.

CAREER SKILLS

Customer Service

Team-working, Flexibility

Computer Skills: Microsoft Office

Security Access – End Users / Vendors

Troubleshooting and Problem Solving Skills

Detail Oriented

Excellent Communication: Written and Oral

Very organized

PROFESSIONAL EXPERIENCE

Clayton County Sheriff’s Office September 2015-May 2017

Correctional Officer

Complete shift assignments as required in accordance with established policies

Provide care for Inmates by working as a team.

Complete written incident reports and departmental documents

Perform physical security, crime prevention and safety inspections.

Respond to emergency situations, provide public safety, and process bonds

Provide public safety.

Investigate complaints or calls for service

Georgia World Congress Center, Authority, Atlanta GA June 2013- August 2015

Security Officer II

Complete shift assignments as required in accordance with established guidelines

Patrol the interior and dock areas of the facility

Complete written incident reports and departmental documents

Perform physical security, crime prevention and safety inspections

Respond to emergency situations.

Provide public safety.

Investigate complaints or calls for service

Georgia Aquarium, Atlanta GA March 2011- August 2011

Guest Service Specialist

Received customer service skills by assisting guests with ticket purchases

Participated in scanning guests’ tickets and directing them to different exhibits.

Responsible for scanning guest for dangerous objects before entering aquarium.

American InterContinental University, Atlanta GA October 2009-December 2010

Student Service Assistant

Developed communication skills with advisors and students

Processed graduation exit forms for seniors

Developed Power Point presentations for advisors

Assisted in creating presentation packets for Student Services using Microsoft Word and Outlook

Completed basic secretarial work: faxing, photocopying, and mailing documents.

AIU Business Association, Atlanta GA October 2009- December 2010

Treasurer

Served on Board of Business Association

Responsible for creating budget for club by using Excel.

Received due payments from 100 members of the organization

Scheduled club meetings and gave monthly updates of clubs budget

Responsible for having access to sensitive information on club members

EDUCATION

American InterContinental University Associate’s Degree Business Administration with Concentration in Accounting December, 2010

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