Sales Customer Service

PERRY JONATHON BROWN

***** **** ******* **** *****, #234, Aventura, FL 33180

305-***-**** **********@*****.***

CAREER PROFILE

A dynamic business development director with more than 20+ years of experience in working for both nonprofit organizations and small businesses. From writing grants and press releases to creating marketing content such as email campaigns and websites. I have the proven ability to raise funding for nonprofits and help businesses consistently beat growth goals over projections. From community relations, to supervising and mentoring powerhouse sales teams, I am a dynamic professional seeking fulltime employment at a company that will appreciate my experience and skills.

●Business Development

●Executive Leadership

●Strategic Planning

●Business to Business (B2B) Sales

●Market & Competitor Analysis

●Multi-channel Marketing

●Personnel Training

●Brand Expansion

●Relationship Building

PROFESSIONAL EXPERIENCE

FREELANCE CONSULTANT, Miami, FL 2015 to Present

Permit Expediter- Commercial & Residential

Provided professional building expediting services for Construction Companies on a consultant basis. Reviewed the scope of projects to determine permit strategies; then completed paperwork/processes for submittal of paperwork to the Department of Buildings along with the support of Project Managers. Set up meetings w/regulatory agencies such as planning and zoning, as well as fire departments and electrical staff. Supported design teams and prepared plan reviews with the submittal of appropriate documents. I then Cracked the Plan Reviews, Coordinated between municipalities and Support Project Staff to monitor the Permit Status on a regular basis. Tracking plan reviews, coordinate with team and agencies to support Projects and Permit Status'. Served as a Liaison between the DOB and acted as the focal point to reduce delays and any questions or concerns if needed. Assisted the company Owner & Subcontractors with Permit status updates and needed revisions/submissions. Supported the Project Team & coordinated with DOB Inspectors in the final closeouts of conditions & permits with the assistance of Project Managers. Key Accomplishments: Developed relationships with the staff at various Planning and Building Departments in Aventura, Miami, Miami Beach, and Kendall. Worked with Architects, Engineers, Inspectors, Project Managers, Superintendents, and Subcontractors all within different trades. Strategic Planning: Prepared Permit Applications for all industries. Some of the more common include Retail Stores, Restaurants, Banks, Hotels, Industrial Buildings, and Convenience Stores. Permits Interior/Exterior Alteration Permits: D.E.R.M. Applications & Reviews, Correcting Code Violations, Scheduling Inspections, Occupational Licensing, and Certifications of Land Use, and Contractor Registration. Companies worked with: McKenzie Construction having to deal with all trades; Recreational Design and Construction; National Fire Sprinklers, Inc.; I.E.I Electric Company.

CITIMED GROUP, North Miami Beach, FL. 2013 to 2015

Business Development Manager

Managed and motivated the Business Development Team for CitiMED Group, an organization specializing in legal and medical diagnostics. My mission was to cultivate key agency relationships, and grow businesses through refining the company vision and strategy and educating clients on the benefits of working with CitiMED. Every month I was required to report my success on developing new relationships to the Business Development Team. Key Accomplishments: Client Relationship Management: Grew customer base by approximately 300+ new clients from the legal field through event sponsorships and proactive, face-to-face interactions in addition to media outreach and cold calling techniques. I personally delivered presentations and took Attorney’s on many facility tours to highlight the difference between CitiMED Group and the other providers in the business. Educating attorneys first hand on how our staff work with clients and how our Board Certified Doctors interact with Clients. This enabled me to show potential clients first hand the value-added benefits to working with CitiMED. Securing long term clients, building relationships, and educating attorneys first hand made a significant difference and helped me secure much-needed business. Executive Leadership: Collaborating with the executive leadership team to implement strategic and operational plans. Ensured that I met quarterly objectives and goals. Business to Business (B2B) Marketing: I employed business to business marketing techniques over time to gain access to difficult firms, and attorney’s not interested in working with CitiMED. I was able to increase consultative sales techniques to market CitiMED services to personal injury legal practices. Go beyond marketing materials to in-depth client education regarding final reports demonstrating increased positive outcomes for attorneys’ clientele. Market Analysis: Conducted competitor and market analyses and spearheaded efforts in sourcing, managing, and securing new clients, including multiple law firms previously indifferent to CitiMED marketing efforts. Advertising & Promotions: Personally advertised and promoted CitiMED through its 100% relationship-based marketing campaigns. I established new relationships through my outstanding communication skills, print/email and video materials, including follow-up. All was delivered via face to face to further our efforts to establish relationships. Multi-channel Marketing: Developed email marketing plans that yielded an 80% response rate. Created all web, email, and public relations content targeting existing and potential clients in the legal field. Collaborated with marketing department to develop successful print and multimedia materials. Personnel Training: I trained new staff in the use in Salesforce and in how to approach new attorneys and how to get around rejection and the typical ways staff try to block us. I would take staff out and access their skills and abilities. Communication Skills: Communicate with all levels of customers, suppliers, partners, regulatory entities, and personnel at all levels of the organization, maintaining organizational culture, values, and reputation.

YACHT CONTROLLER, LLC, Coral Gables, FL 2012 to 2012

Sales & Customer Service Representative

Coordinated the inventory of two product lines; our Yacht Controller and the Yacht Thruster. I handled all calls and routed them to the appropriate salesperson. I also maintained the inventory system that they currently use today. While I was there I also worked and corrected a major problem they had with a phone they sold that could go three feet underwater but all the phones were labeled with the wrong phone numbers. After several months I corrected that problem. I answered calls for sales, service, and repairs and made sure our inventory department was stocked with everything we needed to send out on a daily basis. Key accomplishments: Sales: Took calls for the sales of both Yacht Controller and Thruster and orders for parts. Schedule Management: Managed and tracked service calls, scheduled repairs, and maintaining our inventory of products and specialty parts. Issues Resolution: Supported onsite service staff through issues resolution and handled all phone related customer problems. Progress Reporting: Reported weekly to the sales Department and the Owner on what was sold and what sales were in the pipeline so he could order them in advance from our counterpart in Germany. Collaboration: Collaborated with Sales Teams so that our Inventory and Parts Departments were both in sync and ready for future orders. I also made sure that our warehouse was clean and if needed held our merchandise that we could not keep in our space on Ponce De Leon Blvd. I would work with accounting before putting systems together and sending them out to customers. Purchase Orders were kept and Accounting would let me know when I could ship them out to customers. Together we worked to ensure the proper closure and shipping of orders. Customer Relations: Provided superior customer service while responding to service calls and arranging appointments and shipping out merchandise daily all around the globe.

QSAC, Inc., New York, NY 2011 to 2012

Community Relations Officer

As the Community Relations Officer, all my activities were meant to support the Executive Director and Director of Development. I would provide administrative support to the Executive Director and the Development Director. Served as the primary point of contact for Community Members, Government Agencies, and Private entities seeking to obtain information about QSAC’s programs and services. Key Accomplishments: Business Development: Grow a nonprofit organization that began as an after-school and respite program with a $250,000 budget into a multimillion dollar organization including 2000 employees and 150 volunteers serving 1,200+ families affected by autism. Enable 365-day-a-year availability through schools, residences, parent training, respite programs, recreational activities, adult programs, and residences over the course of my combined tenure (1994-2005, 2011-2012). Grant Funding: Research, write, and secure grants valued at up to $2.5M. Strategic Partnerships: Establish and cultivate partnerships with private and business donors, and managed phone, email, and direct mail fundraising campaigns including campaigns using social media. Media Relations: Foster new and existing relationships with local media agents to secure in-kind donations of media spots valued at up to $25,000 weekly. Develop weekly press releases and Public Service Announcements showcasing parent training programs. Events Planning: Coordinate fundraising events and managed legislative meetings with City and State officials. Represent QSAC at Community Group events, City Council meetings, and State Capitol lobbying events. Secure legislative funding of up to $300,000 for equipment and playground construction. Branding & Marketing Materials: Designed and created promotional materials to expand brand awareness and autism awareness, resulting in expansion of services from Queens into every borough of New York City. Donations Acquisition: Secured in-kind donations including items such as computers as well as financial donations, resulting in funds to expand and enhance the Day School program. Secured capital grants to purchase buses and build new state of the art classroom equipment that is interactive and keeps the attention of children in addition we received funding via an in-kind donation to build a theatre for families to go out for "Movie Night" without having to worry about the behavior of their children causing unwanted attention or bothering other movie patrons. This donation was in-kind and installed in our Day School Program for all families to use on the weekends. I was also responsible for soliciting donations to be used in our annual gala and silent auctions. Items included gift certificates, vacations, even hot air balloon rides and sporting event tickets.

My career at QSAC was from 1990 to 2012.

Community Relations Officer, 2011-2012

Director of Community Relations, 1999-2005

Assistant Director of Special Events & Projects, 1998-1999

Executive Assistant, 1994-1998

Direct Care Worker, 1990-1994

CITY-WIDE LIQUIDATORS, Jamaica, NY 2005 to 2011

Office Manager

Managed all aspects of the office making sure that the office ran smoothly, which included keeping supplies in stock, making sure administrative and office staff are doing their jobs, working with company vendors, planning events, making sure the facilities are clean, orderly, and safe, and analyzing the productivity of staff so that I could assign jobs correctly on future assignments. I would set office goals and objectives for each quarter and decide what work needs to be done to meet those goals. I would organize the purchase of goods and merchandise and negotiate on behalf of the company with various vendors so that we got the best deals possible. As the office manager, I would divide up warehouse duties and the work associated with sales and the various pick up or drop off of goods and merchandise into manageable activities. I would select the correct staff to accomplish these tasks that needed to be done based upon their prior performance. In was also charged with handling external or internal communications and in creating or modifying management systems. I also organized, arranged and coordinated meetings and made sure we reached our quarterly goals. Lastly, I would make sure that our fleet of trucks and one van were maintained regularly so that they were always in working order and safe for staff use. Key Accomplishments: Vendor Negotiations: Negotiated purchase agreements and cultivate relationships with vendors and buyers. Leadership: Managed a staff of 4 employees responsible for inventory control, sales, and deliveries. Accounting: Administer weekly payroll, and draft purchase orders and sales contracts. Staff Supervision: I would coordinate which staff would work in the warehouse and which staff would assist with our weekend outdoor market sales that we used to get rid of older merchandise.

EDUCATION & TRAINING

Bachelor of Arts, Majors: Psychology & Sociology, Minor: Comparative Literature

Queens College, City University of New York, Flushing, NY, 1994, Cumulative G.P.A of 3.7

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