Customer Service Microsoft Office

JEFFREY HOLMAN

*** ***** ******** ******, **********, IN 46001, ***************@*****.***, 765-***-****

SUMMARY OF QUALIFICATIONS

•Liaison Officer for Help Desk technical support and education development program

•Participated in project approach and training focused on System Development of information driven organizations using advanced scripting language, and computer programming.

•Operating as an independent contractor freelancing in repairing desktop and laptop computers and printers.

•Operated as a first responder and power line clearance operations as a foreman

•Participated and excelled in multidisciplinary functions, including sales, customer service, job estimation, budgeting, and hands-on climbing, power line clearance, and heavy equipment usage

TECHNICAL SKILLS

•Programming: Programming Concepts; Web Site Design Methodology, C, C# and Visual Basic programming using Microsoft Visual Studio Express 2010, 2012, 2013, Dreamweaver, Cygwin, and Notepad++ for compiler and debugging and My SQL Database Management using, Microsoft Access, MY SQL, and APACHE with XAMPP Control Panel, along with PHP and HTML scripting.

•Networking Fundamentals: Cisco Certified Networks, Router, Modems and Switches, Wireless Networks.

•Operating Systems: Windows10, 8, 7, Vista, XP; Windows Server 2001, 2003, & 2008 R2. Some Linux (Ubuntu)

•Software: Microsoft Products such as Access, Word, MS Excel, PowerPoint, Visio, Anti Malware and Virus Detection, MacAfee, Malware Bytes, Norton, Microsoft Security Essentials and more.

EDUCATION

Bachelor Degree in Computer Information & Science (Programming), 3.49 GPA: April, 5th, 2015

President’s List & Dean’s List Recipient • Student Ambassador (Liaison Officer)

PROFESSIONAL WORK EXPERIENCE

UPS 62 E Cr 360 N, Anderson, Indiana 46012, 800-***-****

2014, 2015, 2017 (present) Seasons as: (Driver Helper, Seasonal Work)

•Deliver packages using DIAD for tracking and scanning

•Sort mail for delivery, arranging it in delivery sequence.

•Deliver mail to residences and business establishments along specified routes by walking or driving, using a combination of satchels, carts, cars, and small trucks.

•Return to the post office with mail collected from homes, businesses, and public mailboxes.

•Record address changes and redirect mail for those addresses.

•Hold mail for customers who are away from delivery locations.

•Bundle mail in preparation for delivery or transportation to relay boxes.

•Leave notices telling patrons where to collect mail that could not be delivered.

•Follow and practice all safe working pracedures in accordance with UPS safety requirements.

Barrister Global Technologies 14042 Barrister Way, Hammond, LA 70403, 985-***-****

2012-Present (Repair & Trouble Shooting Agent), (part time contractor)

•Answer user inquiries regarding computer software or hardware operation to resolve problems

•Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

•Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

•Enter commands and observe system functioning to verify correct operations and detect errors.

•Fix warranty repair on computers

•Setup Printers

•POS stations

•Train users in the proper use of hardware or software

Select Family Staffing 3820 State Street, Santa Barbara, CA 93105, 805-***-**** 2015 (System Installation Tech), (part time)

•Unpack prepare and label Alaris Systems and attach manuals upon arrival at facility

•Read technical manuals, confer with users, or conduct Alaris System diagnostics to investigate and resolve problems or to provide technical assistance and support

•Enter commands and observe system functioning to verify correct operations and detect errors using computer software, dry socket, multi-meter voltage and wattage, pressure, and operational functions testing using specific related equipment. (weights and balances)

•Fix and record any malfunctioning units

•Setup and attach each PC with specific pump module

•Assure all units are detected in network and are fully charged

•Maintain all records in accordance with Care Fusion and facility requirements

Smith Enterprise Inc. 14329 N State Road 13, Elwood Indiana 46063, 765-***-****

2007 – 2014 (Foreman)

•Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.

•Inspect completed work to ensure conformance to specifications, standards, and contract requirements.

•Direct activities of workers who perform duties such as landscaping, cultivating lawns, or pruning trees and shrubs.

•Schedule work for crews, depending on work priorities, crew or equipment availability, or weather conditions.

•Plant or maintain vegetation through activities such as mulching, fertilizing, watering, mowing, or pruning.

•Monitor project activities to ensure that instructions are followed, deadlines are met, and schedules are maintained.

•Train workers in tasks such as transplanting or pruning trees or shrubs, finishing cement, using equipment, or caring for turf.

•Provide workers with assistance in performing duties as necessary to meet deadlines.

•Inventory supplies of tools, equipment, or materials to ensure that sufficient supplies are available and items are in usable condition.

•Confer with other supervisors to coordinate work activities with those of other departments or units.

Nelson Tree Service 3300 Office Park Drive, Dayton, Ohio 45439, 937-***-****

2000- 2007

Foreman, First Responder

•All phases of power line clearance

•Establish and enforce operating procedures and work standards that will ensure adequate performance and personnel safety.

•Inspect completed work to ensure conformance to specifications, standards, and contract requirements.

•Direct activities of workers who perform duties such as landscaping, cultivating lawns, or pruning trees and shrubs.

•Schedule work for crews, depending on work priorities, crew or equipment availability, or weather conditions.

•Estimate material or worker requirements to complete jobs

•Act as first responder for all storm restoration; ensure that all safety procedure and standards are followed as well as all State and Federal regulations.

MILITARY EXPERIENCE

United States Army 197*-****-**-B, 64-C, E-3

•ROTC Instructor (M-60)

•Decorations include: Letter of Appreciation, expert in machine gun and hand gernade.

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