Social Media Customer
Resume:
Nayeli Ledesma
Montclair, CA 91763
**************@*****.***
OBJECTIVE: To obtain a job at a fast-paced environment and given the opportunity to learn and develop within the company. Always seeking to stay busy. SUMMARY OF QUALIFICATIONS
Bilingual English/Spanish
Proficient in Microsoft and Excel office
Ability to follow procedures with little or no supervision
Strong listening and verbal communication skills
Loyal, trustworthy and hard worker
Pay attention to details
Strong organizational and neat skills
Works effectively with others as well as independently WORK EXPERIENCE
Hugo’s Flower Shop, Pomona, CA 2013-2014
Cashier, Florist
Creating arrangements, taking customer orders, arranging special deliveries
Resolve customer complaints via phone, email, mail, or social media
Organizing the shop, such as wiping down counters, sweeping
Seeks to fully understand the customer’s needs, provides customer with the best solution
Century Truck & Equipment Inc. Fontana, CA 2014 – 2016 Receptionist
Entering data into spreadsheets, Microsoft
Quickbooks
50-75 WPM
Makes customers the first priority, greets all customers
Multitasking with multiple phone lines, face-to-face contact with clients
Using phone systems, copiers and printers
Organizing the office, such as wiping down desks and phones, vacuuming and taking out the trash.
Company shopping and running errands
Received, sorted and routed incoming mail
Schedule appointments
Sign documents to be sent to customs for shipping, dismantling or purchase
Sales, Purchase orders, quotes
Sweet Seduction Bikinis, Pomona, CA 2016 - 2017
Over the phone orders for shipments
Creating invoices and speaking to customers
Running company errands
EDUCATION
Claremont High School 2009-2013
Salon Success Academy 2011-2013
Mt. San Antonio College 2014-2016
Nayeli Ledesma
9574 Ramona Avenue
Montclair, CA 91763
**************@*****.***
PROFESSIONAL REFERENCES:
Marcy Murray
Century Truck & Equipment
13930 Valley Blvd
Fontana, CA 92335
(909) 357 – 6000
Joshua Sanchez
Sweet Seduction Bikinis
1232 San Bernardino Ave
Pomona, CA 91767
(909) 675 – 8392
PERSONAL REFERENCES:
Guadalupe Picazo
(909) 696 – 9007
Stephanie Carreon
(562) 576 – 2391
Cesar Ornelas
(909) 815 – 6172
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