Customer Service Sales

JOSÉ AURELIO VARGAS

*** ***** ***** **.

APT. ***

CLERMONT, FL. 34711

**************@*****.***/352-***-****

Objective: Interested in pursuing a customer service management position. Recognized as a transformational leader with extensive experience in building upon master’s-level competencies, skills, and knowledge.

• Strategic Thinking:

Evaluate business issues and trends brought forth by economic globalization, to generate strategies that sustain long-term customer service success.

• Divergent Thinking:

Analyze and prioritize the needs of diverse stakeholders in business situations to recommend innovative, feasible, ethical, and legal actions.

• Professional Communication:

Synthesize and communicate in professional manner complex information that is concise, clear, organized and well supported, appropriate to customer service situations.

• Informed Decision-Making:

• Bilingual postgraduate professional obtaining a successful career in diverse business environments and cultures (English and Spanish).

SELECTED ACCOMPLISHMENTS

Business Development Director

Lincoln Restaurants: (Franchise Operators)

2015 – 2017

Responsible for international opportunities for Lincoln Restaurants in the Caribbean and Central America reaching out into new markets of international franchisees. Developed strategies and insights that optimized franchise long term growth. Established franchise/system financial growth, franchise royalty targets, provided relevant business insights, supported capital planning, innovation testing and strategy, as well as proactively communicating upcoming initiatives.

CEO and President (Owner Operated)

Jomar Packaging International Corp., San Juan, P.R.

1995 – 2010 (15 years)

Global packaging organization for multi-industries introduced film labels to the Spirits Beverage Industry.

• Premier supplier for packaging of multi-industries to include labels such as Bacardi, Don Q, Coca Cola, Pepsi, Lotus, Clorox, Colgate and food industry.

• Managed strategic alliances and vertical/horizontal integrations by negotiating license agreements for Jomar Packaging with U.S, & International organizations.

JOSE AURELIO VARGAS

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• Plan, develop, organize, implement, direct and evaluate the organization's fiscal function and performance.

• Managed a $10 million-dollar Sales organization.

Director of Sales/Business Development

Owens-Illinois Plastic Products: Directed the expansion program for Owens-Illinois/Caribbean Region, servicing 25 percent of the clean room medical device MNC and packaging regional medical device industry.

Manufacturing Supervisor

McGaw, American Hospital Corp./Developed product development/inventory controls increasing quality. Developed a computer program to breakdown the requirements of subassemblies by weeks (MRP), when MNC’s did not have the automation that came some years later.

Nypro International, Medical Devices – Sales Manager

Responsible for executing sales strategies to increase the medical device market share and profitability while maintaining customer satisfaction, resulting in an increase of 15 percent OPY sales.

Director of Sales/Operations

Panasonic Sales Company: Responsible for the development and sustainability of the home entertainment market in the Caribbean capturing 55 percent share in the Puerto Rican and Caribbean market.

Education & Professional Development: Argosy University of Business, Tampa, FL

2015-2017(Completed DBA – Dissertation in Process)

2016 - Inducted into the Phi-Beta Delta (Eta Psi) Honor Society for International Scholars-In recognition for outstanding scholastic achievements.

2016-Inducted in the Delta Mu Delta, International Honor Society in Business, founded by professors from N.Y., Yale and Harvard Universities; DMD honors outstanding students for their academic achievements.

2014-15-DBA Graduate Program-APGBC 3.98 GPA

Advanced Professional Graduate Business Certificate - International Business, Leadership and Operations

2012-2014-Completed a Master of Science, Management Concentration in Leadership and International Business 3.98 GPA

Grants

2012-2017 Veterans Military Scholarship

-Inter-American University, San Juan, PR

Bachelor of Arts, Business Administration 3.50 GPA

Occupational Licenses & Certificates:

- DBA-Postgraduate Advanced Professional Graduate Business Program Certification

- Global Management Operations Models

- Leadership in Global and Multicultural Organizations

- International Business Law and Practices/Free Trade Agreements

- Global and Multinational Marketing Operations

- Certified Food Safety Manager – Present License XE20203703

- U.S. Armed Forces - Army Veteran

https://www.linkedin.com/in/josé-aurelio-vargas-49846729

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