Customer Service Microsoft Office

Christopher W. Kolmatiski

** ******** ***** *-****: ***********@****.**

St. Andrews, MB R1A 3Y5 Phone: 204-***-****

Education

June 2017 Graduated with honours from the Herzing College Legal Assistant Program in Winnipeg, MB

February 2015 Graduated from the University of Manitoba

Achieved a Bachelor of Arts majoring in Criminology and minoring in Family Social Sciences

June 2011 Graduated from the Lord Selkirk Regional Comprehensive Secondary School in Selkirk, MB

Customer Service Experience

2011–2016 Employed for Walmart Canada at Store #1027 in Selkirk, MB

Started as a cashier and worked my way up to Customer Service Desk Associate and then to Customer Service Manager (CSM)

Duties as a Customer Service Manager:

Supervising, directing, and assisting cashiers

Handling difficult customers

Balancing cash registers

Opening and/or closing the store

Working as part of a team to ensure efficient flow of customers

Reporting mechanical issues with cash registers

Performed duties of a customer service desk associate or cashier when necessary

Duties at the customer service desk and/or cash register:

Providing exemplary customer service

Communicating over the telephone

Processing Western Union Money Transfers

Processing Walmart MasterCard Applications

Up-selling the Walmart Rewards MasterCard

Returning/exchanging merchandise

Processing cash/credit transactions

Performed independently with minimal supervision

Multi-task under pressure

Christopher W. Kolmatiski Phone: 204-***-****

Community Involvement

2011-2014 Cabinet Member of the Youth Parliament of Manitoba

Worked both independently and as part of a team to help organize and run the organization’s annual winter session at the Manitoba Legislature

Completed duties with minimal supervision

Developed proficiency with Microsoft Office Software

Assisted new members at the annual winter session

Minister of External Affairs

Wrote letters to various dignitaries and read the responses to the membership

Performed recruitment presentations at high schools

Minister of Rural Development

Communicated with rural teachers regarding the organization’s recruitment initiatives

Performed recruitment presentations at high schools

Collected data and filed reports

Parliamentary Secretary of Alumni Affairs

Scheduled and assisted clerks

Collected data from alumni members

Communicated with businesses asking for donations

Volunteer Experience

2014-Present Clerk at the Youth Parliament of Manitoba’s Annual Winter Session

Documented the events of the session for the organization’s records

Assisted the Speaker in counting votes on legislation

2012-Present Member of the Knights of Columbus

2012-2016 Presided over Lord Selkirk Regional High School’s Youth Parliament session

Recognized members to speak

Counted votes on legislation

Ensured that the session ran efficiently

2011-2017 Eucharistic Minister at church

Personal Interests

Writing Survivor fan fiction stories

Fantasy Booking Professional Wrestling Storylines

Reading Autobiographies

References

References and portfolio available upon request

Contact this candidate