Customer Service State University

Adelina Pregenzer

**** ****** **. ******, ** ****1

Phone: 269-***-****

E-mail: *************@*****.***

Education Michigan State University, College of Ag. and Natural Resources, East Lansing, MI Graduated Aug. 2016 Bachelor’s Degree in Environmental Studies and Sustainability, Additional Major in Sustainable Parks Recreation and Tourism, Minor in Spanish Experience Students for Education Reform, Denver, CO July 2017 – November 2017 Organizing Fellow

Worked in a team of 15-30 to undertake a grassroots voter outreach of over 40,000 unique targets

Coordinated small groups of fellows in the field

Employed a voter database to target voters and increase efficiency in outreach

Aided in planning volunteer events to increase voter contact as the school board election neared MSU Department of Community Sustainability, East Lansing, MI Jan 2015 – May 2016 Undergraduate Research Assistant / Intern

Conducted market research to benefit winery tourism using applied social research methods

Collaborated with 68 Wisconsin wineries in our Winery Owner Survey and collected over 1,200 customer surveys from 22 partner wineries for our Visitor Tasting Room Survey

Presented program evaluation results to over 50 recreation professionals at the Northeastern Recreation Research Symposium

Worked in creating and implementing both surveys using Qualtrics

Input survey responses into Statistical package for Social Sciences Software (SPSS)

Credited on two publications

Climb Kalamazoo, Kalamazoo, MI November 2016 – May 2017 Climbing Wall Instructor

Trained and educated over 200 guests on rock climbing fundamentals, technique, and safety

Became fluent in necessary management software in less than three sessions

Created a training document to streamline the education of new employees

Managed and organized distribution of lessons amongst employees

Optimized gym cleaning regimen, reducing total cleaning time by a half-hour

Inspected, inventoried, and maintained gym equipment

Accommodated large and busy groups of adults and children

Certified Boy Scouts of America Merit Badge Counselor and completed Youth Protection training Raymond James Financial, Battle Creek, MI May 2013 – August 2013 Intern

Carried out daily office duties for six staff members

Honed customer service skills through collaborating with clients in person and over the phone

Aided in organizing a large-scale company event for clients CeeTox Incorporated, Kalamazoo, MI May-Aug. 2012 & 2013 Laboratory Assistant / Intern

Carried out daily laboratory duties in an in vitro Toxicology Lab using Good Laboratory Practices

Used Standard Operating Procedure driven protocols to keep strict daily logs

Assisted toxicologists in performing over twelve assays Activities Colorado Parks and Wildlife, Denver, CO 2017 Volunteer

Volunteering with trail building in Eldorado Canyon, office tasks with the marketing department, and worked the sheep booth at the Big Horn Sheep Festival in Georgetown People and Pollinators, Golden, CO June 2017 – Present Volunteer

Working to fundraise and to spread awareness about their mission Eco-Cycle, Lafayette, CO August 2017 – Present

Volunteer

Worked the Lafayette Peach Festival educating the public on compost and recycling. Trained as Eco-Leader. Michigan State University, East Lansing, MI 2016

Volunteer

Worked in a team to build and restore trails at Sleepy Hollow State Park and worked with habitat rehabilitation as well as handicap access at Motz County Park MSU Student Housing Cooperative, East Lansing, MI 2015– 2016 House Education Officer

Wrote articles for our SHC newsletter and attended meetings representing 22 house members

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