Customer Service Mechanical

CURRICULUM VITAE

Email: ********@*****.***

Contact number: 990-***-****.

Summary of experience:

* Having 7 years 7 months experience in ING VYSYA IS NOW KOTAK MAHINDRA BANK LTD as Customer Care Manager (SCALE-II)

During the period of 15-12-2008 to 30-07-2016.

* Now Customer Service Operations Manager in Kotak Mahindra Bank Ltd from 01.01.2015 to 30.07.2016.

1Having experience in MEGHA Engineering Infrastructures Ltd., An ISO 9001-2000 Company in Hyderabad, working as a GRADUATE ENGINEER TRAINEE at Veldurti Mandal in Kurnool Dist. During the year of 01-06-2007 to 31.10.2008.

2Having experience in BHARATH AGRO AGENCIES DEALERS OF MAHINDRA & MAHINDRA TRACTORS LIMITED., worked as a MAINTENANCE ENGINEER in Kurnool Dist. During the year of 1-05-2006 to 31.05.2007.

3Self-motivated and resourceful team contributor, able to quickly grasp new technologies.

Skill set

Languages

C, C++

Mechanical Software

Auto cad

ERP Technology

SAP ABAP Fresher

Operating systems

Ms Office Tools, windows 2007/10

JOB DESCRIPTION:

CCM is one of the integral positions in the Branch operations team.

1. The Customer Care Manager is primarily responsible for timely processing of bank transactions like funds transfer,authorization of RTGS/NEFT transactions, cheques, ensuring timely resolution of customer queries and improving customer service levels.A CCM is responsible for lead generation for CASA accounts.CASA to new customers and deepening of account balances for existing customers. CCM is for generating the New leads and referrals to generate the business.CCM is ensures compliance to the bank rules and internal guidelines, processes and procedures.CCM is for improving the Internal Audit Operational Efficiency Score of the Branch by timely completion of assigned tasks on continuous basis.CCM is involved in protecting bank’s property as per safety norms and ensuring ethical conduct in ordinary course of business.A CCM is responsible for Cross Sell of Third-Party products LI, GI, MF, Debit & Credit Cards etc. A CCM is also provided with internal certifications in the areas of enhancing the knowledge about Bank’s products, processes and Regularity norms like KYC,AML etc.

2. To Achieve Business targets.

a) Generate the leads and convert the leads.

3. Profitability: a) Ensuring zero leakage of income.

b) Recovery of locker rentals as per time lines.

c) Cross selling of third-party bank products.

4) Audit and Compliance: a) Verification of PALMS.

b) Verifications of UTJS of tellers.

c) Acting as joint custodian.

d) Adhering to KYC norms.

e) Handling, tallying of security items.

5) Handling of all types customer service.

6) Participating in Employee Development, Sharing the banking knowledge with our colleagues.

Good exposure and knowledge of full suite of products offered by Consumer Bank (CASA, FD, Insurance, Investments).

Good degree of familiarity with Branch Operations/processes.

Service orientation.

Grade - SCALE-II : Retail Banking Branch Opertions Category

Key Role & Responsibilities:

Responsible for Branch P & L – revenue & cost.

Sales generation – CASA & Third Party Wealth Products.

Responsible for Branch Banking & HNI segment.

Customer Service Delivery & Operations management to be key deliverables.

- Sales Management.

- Service Management.

- Transaction Management.

- Branch Management & Audit & Compliance.

Professional Experience:

Company 1 : MEGHA Engineering Infrastructures Ltd.,

Duration : 01-06-2007 to 31.10.2008.

Projects

Name of works : AVR HNSS Project Phase I Package No -38 Assurance of

Pipeline and Allied works, Hydro Mechanical, Electro

Mechanical works of HNSS Project Stage-I & II of HNSS

Phase-I in Kurnool and Anantapur District. (i.e. Mechanical

Works on HNSS main Canal from km 3.420 to 216.300

Including civil works of lifts.

Project Cost : 557 crores Approx.

Client : Govt. of Andhra Pradesh Irrigation & CADD department

Contractor : IVRCL JL (JV)

Nature of Work & Responsibilities

1Erection and Execution works of lifting station No-3, at Laddagiri village in Veldurti Mandal in Kurnool Dist.

2In Erection work maintenance of entire mechanical activities and machineries i.e., VT pumps, HT motors, HT /LT cables, battery chargers, PLC control systems, and other related items etc.

3Which are essentially required for smooth running of the scheme.

4For Hydro Mechanical works, MS pipeline works already delivered, duly incorporating the provisions for MS delivery pipeline, cranes, valves, surge control systems, rubber expansion joints etc.

5NIT Warangal authorities also approved the relevant drawings for Hydro Mechanical & Electro Mechanical works.

6All those Mechanical Machinery equipment maintained well and fulfilled my job responsibilities as per my superiors suggestions.

Strengths:

1Easily adaptable in work conditions.

2To acquire the new skills in working circumstances.

3Positive attitude, Problem solving & good listening skills.

4To face the challenging situations.

5Analytical ability.

6Critical thinking.

7Updating Technical Knowledge.

8Smart work in working areas.

Academic details:

1B.E (Mechanical) from Anna University in Thirumalai Engineering College at Kanchipuram (TN) with (70%) during 2003-2006.

1Diploma in Mechanical Engineering (D.M.E) from State Board of Technical Education and Training in S.V.K.P. Polytechnic College at Cumbum (AP) with (64%) during 1999-2002.

2S.S.C (10th) from State Board Of Secondary Education in Govt. Town Model High School at Kurnool (AP) with (68%) during 1998-1999.

Compensation:

1Current CTC - 9.00 Lac p.a

2Expected CTC - NEGOTIABLE.

Linguistic Abilities:

1Telugu, English, Hindi and Tamil.

Curricular activity:

1Zeal to participated in State level seminar on “TOTAL QUALITY MANAGEMENT” In Thirumalai Engineering College at Tamilnadu during April 2006.

2zeal to participate all innovation ideas and banking development.

3Achieved CASA, Insurance, Time Deposits & GI Other third party related products income generated.

4Nominated for Organisational tours for achieved targets.

5Nominated for INNOVATION IDEAS for improoving Bank related customer services.

6Day to day knowledge updation of banking related Circulars.

Personal Profile:

Name : K. Bhushesh Kumar

Fathers Name : K.V. Chiranjeevi

Sex : Male

Marital Status : Married

Nationality : Indian

Hobbies : Reading books & cooking food, listeningmusic,

watching News.

Contact Nos self : 990-***-****, 888-***-**** & 984-***-****

Permanent address : K BHUSHESH KUMAR

Aluri towers

Flat no 403 4th floor; near axis bank

Chinagantyada.

Visakhapatnam-530026

ANDHRAPRADESH.

Date of Birth : 25-06-1984

E-mail : ********@*****.***

********@*****.**

With Regards,

(K BHUSHESH KUMAR)

Contact this candidate