Program Manager Professional Experience
Resume:
Teri Masters
Fort Worth, TX **179
************@*****.***
STRENGTHS PROFILE
Achiever Relator Discipline Maximizer Strategic
SKILL HIGHLIGHTS
● Certified Career Advisor (April, 2016). Completed course of study and achieved certification through the International Association of Career Advisors (IACA).
● Completed Financial Coaching Training course through Central New Mexico Community College
(January, 2016).
● Workforce Benchmarking Network participant, in collaboration with the Corporation for a Skilled Workforce (CSW), in an effort to strengthen use of data to improve client outcomes.
● Returned US Peace Corps Volunteer, Republic of Palau (2002 – 2005), Community Development
& Environmental Education Volunteer.
● Operationally focused processor, with strong attention to detail and displaying efficiency in work.
● Outstanding communications and interpersonal skills, emphasizing clarity and understanding in a precise and fair manner.
● Extensive experience with startup program development, including project planning and implementation.
EDUCATION
MASTER OF ARTS, PACIFIC ISLANDS STUDIES A ugust 2005 - May 2007
University of Hawaii at Manoa
BACHELOR OF SCIENCE, PSYCHOBIOLOGY August 1997 - May 2001
Southampton College of Long Island University
PROFESSIONAL EXPERIENCE
CATHOLIC CHARITIES FORT WORTH January 2015 – November 2017 Senior Program Manager
● Provide strategic leadership within key poverty alleviation program in order to support agency goals. Guiding managers and case managers on coaching techniques to engage and assist them in their work and daily operations in order to meet goals.
● Continuous process improvement in order to enhance services, programs, and overall department by identifying barriers, solutions, and new strategies. Work to create solutions and execute changes while sensitively providing staff transparency and allowing time to process.
● Create an environment of accountability and evaluation by regularly monitoring and analyzing program data, staff outputs, and client outcomes in order to make sound decisions.
● Managed program budgets and expenses, while identifying and requesting resources necessary for program sustainability.
● Lead multiple projects to improve client services and outcomes, including implementation of bundled services model and creation of new program(s).
● Refine and hire management and case managers for department success. Create pathways for growth and support staff with professional development goals. Program Manager
● Direct oversight of multiple employment focused programs & staff. Leading team on best practices in order to support client’s movement out of poverty.
● Regularly met agency and funder goals due to effective leadership and comprehensive training of team to gain the skills and tools needed to effectively support clients.
● Managed multiple program budgets and expenses, including successful management and oversight of federal grants.
● Developed and revised operating policies and procedures needed to create opportunities for superior client experience and employee engagement.
● Revitalized a positive team environment through collaboration, concrete goal-setting, identifying pathways for growth and restructure of teams as needed.
● Developed and cultivated positive relationships with internal programs and external community partners for effective referrals.
UNITED WAY OF TARRANT COUNTY August 2013 – December 2014 Navigation Program Manager
● Successful oversight of countywide program, with a focus on outreach and supportive services to low income individuals needing assistance with the Health Insurance Marketplace as well as enrollment in state benefits.
● Managed data collection and generated quality reports as needed for federal grant compliance.
● Developed effective training and outreach curriculum to reach a wide audience base and successfully facilitated trainings to groups of up to 100 people.
● Developed strong partnerships with local organizations, faith based communities, elected officials and leaders in the community. Emphasis on meeting community needs and tailoring approach for each group, as needed.
● Created standard processes and identified best practices for staff to efficiently and effectively support clients during individual appointments. Focus on creating a quality client experience, while also maximizing time to reach target outcomes. MUCKLESHOOT INDIAN TRIBE August 2007 – April 2013
Program Manager
● Oversight of youth center operations, after school programming, and youth vocational training programs that served youth between the ages of 5-18.
● Hired and developed team of employees, emphasizing open communication, goal setting, accountability and excellence.
● Developed and implemented operating policies and procedures in order to ensure quality and consistent services.
● Compassionately interfaced with parents and guardians of participants, supporting youth development and positive reinforcement of behaviors.
● Responsible for all program reports and budget oversight. Open communication with senior leadership on program outcomes and involved with development of process improvement plans as needed to achieve success.
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