Customer Service Microsoft Office

Jessie Nienaber

**** ** **** ***** ***

Stuart, FL 34997

(Cell) 904-***-****

**********@*******.***

OBJECTIVE: My career objective is to utilize my credit and collection skills that I have obtained through previous jobs and to bring those skills into your organization.

JOB HISTORY: 2014 – 2017 Smiths Interconnect Microwave Components, Inc. Stuart, FL

AR Accountant

Handled all accounts receivable functions to include collections, cash application, credit card processing, reconciliation, statements, bank deposits. Processed return merchandise credits, monitor and release credit hold orders, provide twice weekly credit hold report to sales and management. Maintained the daily cash flow sheet which required access to the bank to pull daily bank statements.

Maintained the customer master file to include all updates and processing of new customers. New customer processing required full credit check to determine credit worthiness.

Intercompany billings, POS Commissions, Petty Cash, AP Backup.

Month end processing for AR, Cash, Petty Cash, Over Dues, Payroll

2003 – 2013 Logistical Recovery Systems, Inc. Jacksonville, FL

Manager Client Services. Litigation

Maintain all client legal files to include both written and oral communication with attorneys and clients to resolve files to final resolution. Responsible for ensuring that time sensitive issues are handled in a timely and professional manner.

Supervise staff of four employees to include the management of vacation/personal/sick time. On going training as needed. Prepare and perform annual reviews for staff.

Ensure that the collection staff is maintaining client reports on a monthly basis for distribution to our client base. Regular communication with clients through written or oral communication when questions or concerns arise regarding status report. Access client systems for information relating to collection efforts.

Travel with president to client locations to ensure quality customer service and to recruit new business.

Ensure office is supplied as needed; equipment is functioning and running smoothly on a daily basis.

1996 – 2003 American President Lines Englewood, CO

Senior Financial Analyst

Handled all phases of credit processing for North America and Canada customers.

Bankruptcies, Corporate Reporting, Miscellaneous Adhoc Reporting, Processing Collection Agency Invoices, Training of Front Line Staff, Miscellaneous Billings, Monthly Write-offs, Cargo Release.

Supervised staff of eight employees to include the management of vacation/personal/sick time. Prepared and performed reviews twice a year.

One of three credit and collections NOL/APL knowledge champions responsible for successful transfer of North American ocean freight receivables to outsourcing company in Shanghai, China.

Member of several quality teams to include Cap Code Quality Team, Y2K Contingency Team and Finance Efficiency Drive. Periodically assisted senior management in special projects as needed.

Team lead for centralization of ocean freight receivables from field locations to Englewood location. Responsible for all collection activity for premier accounts in North America, to include working closely with the IT staff in the design of new collection system.

EDUCATION: 1982-1983 University of Colorado at Denver Denver, CO

Attended three semesters of general course study.

SKILLS: AS400 Mainframe Proficient use of Microsoft Office

RRS-CCC Collection System (Word, Excel, Outlook)

GQL Adhoc Reporting Windows XP

SAP America Business Application Software Typing 80/wpm

IBM PC Dos/Windows 10-key by touch

IBM 36 Computer System Alpha/numeric filing Training Macola Mainframe / Glovia

REFERENCES: Upon Request

Contact this candidate