Quality Assurance

G. SUGUNA

Mobile : +91-950******* E-Mail : *******@*****.**.** / *****************@*****.***

Seeking Senior level assignments in Quality Assurance & Control

Experience Summary

A result oriented professional with 20 years of experience in Quality Assurance, Quality Control, Process Enhancement and Documentation.

Adept in managing various operations involving resource planning, in-process inspection, team building, and co-ordination with internal departments.

Proven experience in implementing in-process & final inspections to ensure high quality standards at all the stages of production and reduce rejection levels.

Possesses comprehensive knowledge of maintaining compliance of various quality controls and maintenance of requisite documentation and records.

Demonstrated excellence in ensuring maximum customer satisfaction by providing them with pre / post technical service assistance.

An effective communicator with excellent relationship management skills and strong analytical, problem solving & organizational abilities.

Competency Matrix

Quality Implementation Quality Assurance & Control Supplier Quality

Audit Documentation Customer Management Team Management

Training & Development Testing / Inspection 8Discipline /6M Method

Measurement System Analysis SPC Heat Treatment / Hardening

/ Machined components

Asst. Manager-Quality Assurance cum MR

Infac India Pvt Ltd, Chennai, (MNC Korean Company)

April 2012–Till date

Customers: HMI. VW, GMI

Management Representative

Empkee Engineers PvtLtd, Chennai

August 2007-March 2012

Customers: Gamesa, Caterpillar, AUDCO, Vestas Wind Technology

Management Representative

M.M. Polymers., Chennai

January 2003 – July 2007

Customer: IMACO

Manager –Quality Control

Chennai Valves., Chennai

May 1996 – December 2002

Customers: IOCL/BPCL/HPCL

Key Result Areas

Quality Implementation

Reducing in-House rejection, monitoring customer PPM and ensuring timely response for customer concerns & driving permanent CA within the Plant.

Conducting internal Quality Audits, documenting the information as per PPAP & APQP and maintaining Quality System Records as per ISO /TS 16949/14001/18000 standards.

Appliying structured approach for the identification of the problem, analyzing the rejection and reducing the same through the deployment of 7QC tools.

Quality Assurance Control / Process Management

Defining & implementing quality standards and structured process / quality plans for conducting receiving inspection, In-process inspection, product and final inspection

Taking CAPA and interfacing with the customer quality related issues and conducting process capability study

Conducting Internal Audit of the Quality System and supplier management

Reduce the process rejection through analyses by using quality tools

Customer Relationship Management /Supplier Quality Check

Formulating CAPA and Non-Conformance through using 8D approach for customer complaints

Analyzing the problem through PDCA and maintaining FTA for customer complaintsto ensure that areas of concern are addressed promptly as per preset service levels.

Participating in assessing supplier quality including conducting review of incoming inspection, supporting Supplier and providing technical assistance

Conducting supplier Audit periodically and provide the training programs to the vendors in the necessary areas

Training& Development & Team Management:

Imparting training on Advanced Product Quality Planning (APQP), Production Part Approval Product (PPAP), 7 QC Tools, MSA & SPC

Conducting internal training to the Appraiser on Process improvement, Standard Operating Procedures (SOP), First of Approval (FOA), One Point Lesson, Quality Alert, CAPA &Using Instruments and Final Inspection Methods.

Guiding the team on Failure Mode & Effect Analysis (FMEA) & Control Plan (CP) for all products and Problems

Details of Works Executed / Accolades

At INFAC INDIA PVT LTD

Prepared and maintained Quality Procedures, System and Objectives

Planning Internal Quality Audit and its execution, to determine the adequacy and effectiveness of the Quality Management System

Co-ordinate and Manage Customer Audits and Audits by certification bodies

Preparation and maintenance of all ISO/TS 16949/14001/18000 required documentation

Monitored QMS and ensured its complaint to current system requirements

Handling Customer warranty claims

Facilitated and documented Quality Management Review Meetings

Reporting the performance of QMS to Top Management

Identification of improvement opportunities by proposing continual improvement program

Identify the strengths and weaknesses of Quality department personnel and identified areas for improvement, training and professional and personnel development

Developed schedules, Tasks and teams for deployment

Conduct Organization wide Quality process / practice/ Metrics related trainings

Instrumental in reducing the in-process rejection from 1500 PPM to 500 PPM

At EMPKEE ENGINEERS PVT LTD

Maintained documents/ records as per ISO/9001: 2008 Systems

Manage KPIs based meetings to ensure Quality focus, streamline and measure results for continous improvements

Organize and facilitate management review meetings

Conducting training for all topics 5S, Kaizen, MSA, SPC, Internal Quality Audit, PPAP etc

Conducting weekly 5S Audit Systems

Conducting Process audit / product audit – Internal and Supplier

Coordinating with production people to achieve the target

Overall display monitoring

Continuousimprovement monitoring and analysis

Updating and Maintenance of Quality Documents

At M.M. Polymers

Initiated and maintained Quality Procedures, Systems and Objectives

Facilitated and documented Quality Management Review meeting

Preparing and analyzing information for Management Review.

Monitored QMS and ensured to complaint to current system requirements

Successfully implementing the multi riveting method on the Disc Assy. Section and increase the productivity

Handling of Customer Complaints

Received appreciation from General Manager-QA

At Chennai Valves

Responsible for Receiving inspection

Supervising Final Inspection and Acceptance

SPC data analysis and reporting

Managing Customer audits

Educational Qualification

Bachelor of Engineering (Mechanical Engineering) from Bharath Engineering College

in 1996.

Professional Trainings Attended

SPC /APQP/MSA/FMEA/7QC TOOLS/PPAP from OMNEX from Maxwell

ISO 9001 AND 14001 from Renault Nisan

MRM from DNV

ISO/TS 16949 Internal Quality Auditor

IT Skills

Proficiency in MS Office

Personal Details

Date of Birth : Sep1972

Current Address : No. 38, G3, Lakshmi Dual Flats,

13th Cross Street, Senthil Nagar,

Kolathur,Chennai – 600099

Linguistics Abilities : Tamil & English & understanding of Telugu

Marital Status : Married

Passport No. : A3474764

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