Manager Customer Service
Resume:
CURRICULUM VITAE
*. PERSONAL DETAILS
Name Kassa Tegegne
Age . 66
Date of Birth 19 Nov. 1951 GC
Gender Male
Marital status .Married
Nationality Ethiopian
Language Amharic---communicate & understand perfectly, English “ “ “ “
Tigregna-- “ “ “ good(70%).
Address Nefas Silk Lafto Subcity, Wereda 03, Kebele 04, A.Ababa. Telephone: 251- 011*-****** (Home)
Mobile: 251-****-**-** 55/096*******
P.O.Box: 70317, Addis Ababa.
E-mail: *********@*****.***.
2. QUALIFICATION- EDUCATION LEVEL
COMPLETION
YEAR (G.C) UNIVERSITY FIELD OF STUDY
July 1978 A.Ababa University BSC. Mathematics
July 2003 A.Ababa Commercial College Diploma, Accounting July 2008 Alpha University College BA. Business Management Feb.2015 A.Ababa University MA in Logistics & Supply Chain Management
3. EXPERIENCES
3.1- Marketing manager Nov. 2016-Apr.2017 Sigma Engineering, Products & Solutions PLC, Addis Ababa.
Have been responsible in performing the following key duties & responsibilities of marketing objectives:
Identifying core products and services of the company and executed the market program assigned to him;
Investigated current target markets & examined customer structure of the company with prior understanding of company’s profile and systems and procedures:
Developed marketing strategies/recommendation, supported with action plan & executed the same based on the strategies, and enhanced the achievement of company’s objectives.
Reviewed existing marketing mechanisms with feedbacks from production and commercial divisions & GM’s office and get revised company’s brochure approved for promotional work;
Proposed website & other appropriate marketing mechanisms to enhance the promotion of the products & services of the company to existing and new customers identified;
Conducted marketing campaign on site at large construction sites and potential customer locations;
Conducted the implementation of direct & indirect selling of products & services of the company and enhanced marketing competitiveness and sustainable growth of the company;
Recommended effective marketing communication mechanisms to develop customer relationship management
& achieve sustainable customer equity;
Conducted exploratory/observational research in parallel with marketing promotional works & identified customers’ needs and expectations.
Submitted organized evaluation and analysis report of marketing performance achieving major milestones highlighted in the business strategy of the company. Page 2 of 4
3.2- Manger, Business Development department Apr. 20/2015- Jun.30/2016 Nigat Mechanical Engineering S/Co., A/Ababa.
Project work on consultation of Business development responsible to achieve the following deliverables:
Searching for joint venture- identifying & short listing organizations, sourced from public agencies & associations. Company profile /prospectus are delivered to conduct promotional activities.
Real estate development assessment study has been conducted. Working with real estate investors has been investigated & recommendations have been proposed.
Foreign business partners were invited to work in manufacturing areas in joint venture or equity financing has been conducted worldwide through various websites:
Contacting potential buyers to arrive at final option divesting the company:
Conducting regular follow up of prospective and potential business participants to collect offers/proposals and arrive at viable business partnership development. 3.3 -Manager, port coordination Department, Jan.9/11-Dec.10/2011 Eth.Shipping & Logistics Service Enterprise, Addis Ababa.
Member of Management team; Responsible in performing the following key roles.
Co-ordinate & assist dry ports in preparing the operational & strategic plan as per the directives set up, advice on setting up schedule of port operations and ensure the capacity of the port to execute customer order properly and sustain customer satisfaction.
Assist in the organization of Semera dry port by orientating & training of assigned employees with skills & experience applied during Modjo dry port establishment;
Follow up day to day operation activities of dry ports & evaluate the performance as per performance reports received weekly, monthly & quarterly discuss on variations & give decisions on corrective actions.
Involve in customer complaint handling& give directives in consultation with GM to avoid loop holes in customer service &ensure conducive service relationship with customers &stake holders of port service.
Participate & spear head project study team where management members& experts are involved to propose systems & procedures to develop continuous improvement in the services of the company. 3.4-Manager, Modjo Dry Port Nov.10/08- Jan.08/2011 Dry Port Service Enterprise, A Ababa,
Member of Management team; Responsible in performing the following key roles.
Organize the ports’ facilities in areas of office set up & manpower orientation and training. Ensure proper arrangement of port equipments & infrastructures. Prepare job descriptions & propose operation systems & procedures and implement after approval.
Communicate with regional administration officials to foster common understanding on the implementation & security of dry port system in the region & acquire support to fulfill infrastructures of water, power and communication lining in the port;
Arrange regular meeting with heads of port operations, stake holders(customs, shipping lines (carriers) & clearing & forwarding agents) to set up schedule of cargo to be inbounded and out bounded & evaluate performance of the DP;
Communicate the agreed cargo schedule/plan to the port operators & serve the customers with all prior arrangement of internal capacity at optimum level and ensure efficient operation.
Ensure integrated logistics service through joint monitoring of port service areas regularly and implement multi modal transport system;
Design complaint handling mechanism,handle customer complaints, resolve problems and improve customer service accordingly;
Brief and create awareness on the meaning & importance of the new dry port system to visitors & the public through mass media in accordance with the regulation of the establishment of the dry port ;
Brief and advice internal/external experts & consultants & involve in study groups on operational system design for continuous improvement of the dry port service.
Page 3 of 4
3.5- Dry port expert, Ministry of Transport &Communication, A/Ababa Mar.10/08-Nov.9/2008.
Member of dry port organizing committee- consulting on planning, organizing, staffing, establishing systems & procedures of dry port operations. 3.6- Manager, Cargo Handling Department Mar.10/04-Mar.9/2008 Comet Transport Share Company, Addis Ababa, Ethiopia
Member of Management team; Responsible in performing the following key roles.
Develop dry port skills and experience though foreign visit of ports operations in South Africa & Bostwana by participating in the national study committee of Intermodal & Relay Transport System designed to establish the first dry port within the compound of Comet transport service enterprise;
Ensure the successful organization & implementation of the system through mutual monitoring of service areas & regular meetings conducted with stake holders & customers.
Run the operations of ware houses & cargo handling for inbound and outbound Customs cargo and generate service income for the company.
3.7-A/Manager, Cargo Handling Department Jul.3/03-Mar.9/2004 Comet Transport S/Co. Addis Ababa, Ethiopia
Member of Management team; Responsible in performing the following key roles.
Responsible to lead the organizing team of the department in collaboration with experts assigned from customs authority to take over cargo management of ware house & port equipments at logistics facilities of comet transport Share Company.
Design systems & procedures of customs cargo receiving & delivery in collaboration with customs officials, organize the new department and train assigned personnel accordingly and commenced port related operations. 3.8-Procurement & Inventory Control, Division Head Oct.10/1996-Jul.02/2003 Comet Transport Share Company,
Member of Middle Management team; Responsible in performing the following key roles.
As a result of the deregulation of the previous corporation(EFTC), I organized the division of procurement &inventory in the newly established enterprise(SC), designed procedures and trained the assigned personnel by applying the skills
& experienceI acquired before;
Responsible to receive inquiries from operation & maintenance depts. follow up inventory status & establish local & foreign purchase program.
Prepare tender documents, select suppliers, sign contract doct., qualify & place an order, monitor & manage the delivery process,,
Ensure proper supply of items for continuous maintenance of vehicles &efficient transport service to customers through regular meeting with concerned departments.
3.9- Senior Statistician, in Comet Transport S/Company Jul.10/1994-Oct.9/1996
Assigned at expert level; Responsible in performing the following key roles.
Organize, analyze and interpret statistical data, involve in budgeting, planning and study committees of the company; 3.10 - A/Director of Spare Parts Import & Distribution (SPID) and manager of sales Division; Ethiopian Freight Transport Corporation 1991-1994
Member of Middle Management team; Responsible in performing the following key roles.
Responsible in managing the consumption and demand of spare parts, garage & transport equipments of different business unit’s of Ethiopian freight transport corporation through centralized inventory management,
Execute massive foreign purchase of the demand through proper tender formality of IDA regulation & monitor the delivery& supply of the same.
Manage spare parts of sales division, promote sales & ensure the satisfaction of internal &external customers. Page 4 of 4
Control the flow of new stock, reparable & serviceable stock; ensure the economic consumption of new items by using serviceable &repaired stocks from established bank of replacement. 3.11-Data Processing head, senior statistician &manager of Dire Dawa Branch office. Ethiopian Freight Transport Corporation 1988-1990
Member of Middle Management team; Responsible in performing the following key roles.
Responsible in planning & reporting of performance reports of technical & transport departments, lead the operation of data processing service.
Counter part of the foreign transport consultant in the study of Intermodal & Relay Transport System of Ethiopian Freight Transport Corporation.
In the course of the implementation of the system i was assigned manager of Dire Dawa Branch operations, and achieved the implementation of the new system of transport through orientation & awareness creation program by involving officials from regional administration.
3.12- Statistics Section Head 1979-1987 National Road Transport Corporation (NATRACO), Freight Transport Co-ordination, zone offices;
Member of Middle Management team; Responsible in performing the following key roles.
Responsible in planning & organizing operational data and consolidate weekly, monthly and annual reports. Participate in budget preparation & various study committees and implementing systems & procedures. 4. TRAINING
* Micro soft offices computer application * Entrepreneurship &internationall.busin.
* Transport& Logistic Support * Attitude Management
* Purchasing and supply mngt. *customs clearing procedures 5. HOBBY
Reading & Following International Current Events. 6. REFERENCES
Ato Ayalew Awoke, Emergency Relief, 091*******.
Ato Taye Teklewold, SIGMA plc, 091*******
Ato Hailesellase Gimay,Eth.Shipg.&Log/Ser/Enterprise, 091******* NOTE: I declare that all the information listed in this CV is correct & would be supported by relevant documents, if required.
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