Front Office Manager

NEGEL JOSEPH

*: Poovathingal House, Kunnu Road Angamaly P O, Kerala, India

(: 910**********,+91-096******** (Mobile), +91-484-*******; :: ***********@*****.***

FRONT OFFICE OPERATIONS MANAGEMENT – HOSPITALITY INDUSTRY

Seeking middle level assignments across Hospitality Sector

PROFILE

Competent, diligent & result oriented professional, offering around 9 years of exposure across Hotel Operations, Front Office Management, Hospitality Management, Business Development, Facility Management and Liaison & Coordination. ;Last worked as a Front Office Manager with The Woods Manor, Kerala.

Natural flair for building relations, customer service & proven abilities in achieving optimum level of customer satisfaction. Adept at attaining service deliverables and experienced in team management & improvement in efficiency of operations

Dexterity in formulating & implementing Administrative plans and procedures. Diligent and resourceful professional with hands on expertise in devising measures for enhancing Operational Efficiency through effective Administration and Communication.

Adept at Customer Relationship Management; implementing effective strategies for Catering & Banquet Services and accomplishment of customer’s delight.

Experienced in planning, supervising and managing the entire operations including resource planning, procurement and maintenance of inventory levels for smooth functioning of all departments, excellent time management skills with proven ability to work accurately.

Proven expertise in developing procedures, service standards and operational policies, planning & implementing effective control measures to reduce running costs of the unit.

Core Competencies

Restaurant Operations w Customer Relationship Management w Administration w Front Office Management w Banquet Services w Strong Interpersonal Skills w Leadership Skills w Liaison & Coordination

PROFESSIONAL EXPERIENCE

The WOODS MANOR

Front Office Manager

Participate in the preparation of annual budget of the department t and Financial Planning

Develop Plans to increase the Occupancy and ADR through Walkinns

and upsellig the Front Desk.

To Drive the IHG Reward Club Programmes

To ensure Front Office Staff provides guest with prompt services professional attention and personal recognition.

To check the billing instructions and guest credit for compliance with the Hotel credit policy and ensures all transaction in a smooth manner.

To oversee the night audit function and preparation of daily financial reports.

To ensure collegues are properly trained on system security and cash handling procedure

Services and quality standards

Provide mentoring coaching and regular feedback to help manage conflict and improve team member performances

THE WOODS MANOR, KERALA 2013 – 2014

Front Office Manager

Handled business center operations and handle reservations for the same and managing the team in order to have a efficient work culture while maintaining brand standard

Responsible for hotel operations, rendering services to enable smooth flow of operations. Identified scope for process enhancements for improved services & facilities

Managed daily operations, administering various issues and queries; managing rooms, reception, cashier, bell-desk, concierge and guest relations

Implemented effective administrative policies and successfully coordinated administrative support for the hotel while increased guest satisfaction as well as controlled action on guest complaints

Liaisoned and coordinated work along with monitoring various functions like front desk operations and guest relationship

Provided prompt service support while enhancing organizational effectiveness, business and image via customer and market focused strategies with emphasis on continuous improvement empowerment and team work to achieve operational efficiency and profitability

Formulated & implemented strategic plans to enhance service quality standards & placed strict measures in customer care procedures to optimize guest satisfaction & retention

ELITE PALAZZO, KERALA 2011- 2013

Restaurant Manager

Accountable for driving efforts across managing day to day work, overseeing systematic control of operations and minimization of wastage to ensure smooth running of operation.

Shouldered responsibility across menu planning, provisioning, pricing, planning & execution in a grand manner, minimizing spoilage/wastage and ensuring profitability.

Handled the whole gamut of activities related to banquet services from procurement to providing services to customers while closely monitoring matters related to food quality & hygiene to provide service as per benchmarks.

Formulated and implemented policies, procedures and various strategies of the hotel/resort while ensuring adherence to regulatory requirements and hospitality norms.

Planned & executed standard Food & Beverage operations to embellish service as per benchmarks; instrumental in setting up system & procedures for the F&B department while implementing measures for cost control to enhance revenue generation & profitability.

Proactively handled customer relations with constant feedback for improvement from the discerning guests to achieve 100% guest satisfaction.

Created and sustained a dynamic environment that fosters development opportunities and motivates performance among team members.

HOTEL SEA FACE, KERALA 2008 – 2011

Front Office Manager/ Restaurant Supervisor

HOTEL HYSON HERITAGE, KERALA 2007 – 2008

Front Office Supervisor

SEALORD HOTEL (P) LTD, KERALA 2006 – 2007

Sales Executive

AVENUE CENTER, KERALA 2005 – 2006

Front Office Assistant

ACADEMIA

MBA - Sales & Marketing, 2013

CMJ University

B.Sc - Hotel Management and Catering Science, 2005

University of Calicut, Naipunya Institute of Management and Information Technology

Intermediate, 2002

Kerala State Higher Secondary Board

Matriculation, 2000

Public Examinations Kerala, India

Technical Skills

Operating System

Windows

Application Software’s

MS Office, MS Powerpoint, MS Outlook and

Eminent FO software’s

Hotelier (Data devices), Sycon (Date Mate), Hot Soft, Hot Suit, Ids

Programming Languages

C, C++

Date of Birth: 9th September 1984

Languages Known: English, Malayalam and Tamil

References: Available on request

Contact this candidate