Customer Service Team Lead
Resume:
Maurice L. Williams
Chicago,Il. *0637
**********@*****.***
OBJECTIVE
To obtain a position that will permit me to utilize my skills and previous experience and demonstrate my work ethic and ability to adapt to new surroundings. WORK EXPERIENCE
04/17-Present Ferrara Pan Candy Co Bolingbrook, IL Unloader/Inbound
Unload inbound containers; stage freight in either outbound dock doors or in the staging areas where the freight was being unloaded, inspected for damages, and quantity; stage and put away materials. Conduct monthly inventory; cycle count of raw materials; train new forklift operators in the department.
05/15-04/17 DSC (Ikea) Logistics Minooka, IL
Unloader/Inbound
Unload inbound containers; stage freight in either outbound dock doors or in the staging areas where the freight was being unloaded, inspected for damages, and quantity. During down time I was utilized for putaway’s. Trained new hires on policy and procedures on inbound process. 07/14-04/15 ProLogistix (Shippers Warehouse) Bolingbrook, IL Unloader/Inbound
Receive and unload inbound trailers, sorted freight by item number and batch codes. Put away freight to correct storage locations. Inspected freight for rodents, damages, and quantity. Trained new hires on policy and procedures, receiving and unloading of trucks. Promoted to alternate lead of receiving department.
03/11- 07/14 Staffing Network Lombard, IL
Cross Dock Worker
Unload trailers with sit down forklift, inspect & paper manifest freight. Stored freight in proper locations for outbound shipping. Also have interaction with several truck couriers on daily bases and check bill of lading for those couriers making delivery. Also I was a Team Lead in charge of 7 team members.
10/10-3/11 Johnson Controls Geneva, IL
Warehouser (Assembly)
Moved dry finished batteries to warehouse for storage using sit down electric forklift and keep inventory of all batteries daily and conduct inspection of batteries. 10/09-09/10 ProLogistix (Home Depot) Bolingbrook, IL Shipping/Receiving Operator
Perform various duties at different sites which included unloading trailers with company product on it, pick orders from warehouse for purpose of shipping, and restocked materials in warehouse. Supervised various forklift operators in loading and unloading of trailers. Unloading and inventory cycle count of all material. Have face to face interaction with truck drivers checking paper manifests and paper bill of ladings. 05/05-12/08 DHL Express Franklin Park, IL
DHL Courier
Loaded truck daily for delivery, inspect packages, drove company vehicle to deliver packages by assigned zip codes, sort freight using RF scanner. Load and unload A and C airline containers, also I am Hazmat trained with UPS and Fed Ex shipping documents. Deliver international and domestic freight. Provide excellent customer service to residential and business customers face to face. CERTIFICATIONS
CDL License
OSHA safety training
Certified: Stand up forklift, Sit-Down (Electric, Propane), Clamp, Slip Sheet, Cherry Picker, Reach Truck
Cross Dock Specialist/Team Lead
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