Customer Service Data Entry

Jonathan Fentross

Marketing Associate & Data Entry Specialist

Email: ***********@*****.***

** *********** ****

Tewksbury, MA 01876

Cellular: 978-***-****

Education:

UMass Lowell

Bachelors Degree, January 2019 - (Attending)

Major: History

Lowell Catholic High School

High School Degree, May 2004

Major: History/English

Middlesex Community College

Some College Work finished

Major: Computer Science/Network Administration

Work Experience:

Marketing Associate: Lead Generation/Salesforce Monitoring (September 2013 – May 2017)

TimePayment – Burlington, MA 01803 877-***-****

Drive and increase company revenue through sales originations based on lead generation.

oLead origination increased 20-25% annually since hired.

Research industry trends and develop marketing strategy to target desirable qualified verticals for equipment financing.

oOver 100 verticals & sub-verticals created while employed.

Generate leads through a variety of sources including but not limited to screen-scraping, list purchases, and list appendages.

o110,000 leads generated in 2016’ strictly through screen-scraping.

Build lead lists using Excel consisting of tens of thousands of leads for the sales-team, then import into Salesforce.

Analyze current sales team’s vertical numbers using Salesforce database to determine supplementing leads to the next lowest or targeted vertical.

Monitor Salesforce database, assigning leads & cases to their respective sales-person.

Prepare, package, and ship marketing collateral to current & prospective company vendors.

Communicate & coordinate company marketing events, expositions, business trips, and meetings.

Data Entry Clerk (June 2011 - December 2012)

InfraRedx - Burlington, MA 01803 781-***-****

Process and handle patient files and data.

Type confidential medical information into company data base, while uploading additional data from data discs.

Manage, maintain, and process hundreds of separate patient forms in the company's file cabinets, while sorting and categorizing.

Develop department guidelines for day-to-day processing of patient data and filing procedures.

Receptionist/Data Entry (January 2007 - Present)

Bona Fide Designs - Tewksbury, MA 01876 978-***-****

Answer and screen all incoming calls; coordinate meetings, conference calls and appointments.

Maintain files and information systems; deliver fabric samples, furniture designs, etc. to clients.

Handle incoming mail, email, faxes, and UPS/FedEx.

Access and proactively take on new duties as needed.

Inside Sales Professional (July 2007 - May 2008)

Comcast Cable - 330 Billerica Rd, Chelmsford, MA 01824 - 978-***-****

Sell to new and existing customers.

Remain knowledgeable with products and services and aware of competitor services, offers and initiatives.

Influence customers to purchase products and services.

Manage customer interactions by resolving issues and managing communication.

Restate customers work order at the end of the transaction and set expectations regarding the timeliness and completion of the work order.

Ensure timeliness of sales system entry.

Maintain proficiency of billing systems and sales automation tools.

Customer Service Rep. (February 2006 - December 2006)

Potpourri, INC. - 222 Mill Road, Chelmsford MA 01824 - 978-***-****

Customer service responding to customer care, problems with deliveries and taking telephone/internet orders.

Great communication and people skills.

Above average computer skills.

Computer Skills:

Microsoft Office

Microsoft Excel

Microsoft Access

Salesforce (monitoring & basic administration)

PowerPoint

Quicken

I.E. 4.0 and Fire Fox

Adobe Photoshop (several versions)

HTML/Web Publishing

3d Studio Max

* 10+ years of advanced computer knowledge and graphic design.*

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