Human Resource Customer Service
Resume:
Terri Yeats
Delanco, NJ *****
**********@*****.***
www.linkedin.com/in/terri-yeats-mshrd-phr-42916a30
Summary: Experienced Hiring Manager with a demonstrated history of working in the security and investigations industry. Skilled in Talent Management, Customer Service, Coaching, Deferred Compensation, and Personnel Management. Strong human resources professional with a Master's of Science focused in Human Resource Development from Villanova University.
Education:
Masters of Science, Human Resource Development, Villanova University (5/2012)
PHR, HR Certification Institute (5/2011-12/2014)
Bachelor of Arts Degree in Political Science, Radford University (5/1988)
Affiliations:
SHRM – Society of Human Resource Management (2011- current)
Experience:
Feb 08 – Oct 2017 Securitas Security Services, USA, Inc,
Recruiting and Hiring Manager
*Reduced overtime by 80% utilizing targeted recruiting
* Improved EEO reporting by 60%
Human Resources Manager
Human Resource Specialist
* Conducted 20-30 interviews weekly (including preliminary drug tests), ordered and reviewed all background checks for 3 branches
* Facilitated new officer Orientation, incl. fingerprints & Everify I-9
* Initiated unemployment claims responses, attended unemployment hearings
* Assisted with benefits administration; initiated, approved and tracked LOA. Filed tax credit forms
* Facilitated union administration; assisted with interpretation of CBA. Maintained a record of site holiday closings with relation to union benefits. Provided training to other HR professionals as unions organize in their areas
* Proctored Wonderlic and IPAT16pf exams
* Achieved 100% retention of incumbent personnel for newly acquired contracts
“Securitas Cares” Coordinator
Terri Yeats
203 Vine Street
Delanco, NJ 08075
**********@*****.***
www.linkedin.com/in/terri-yeats-mshrd-phr-42916a30
Feb 03 – Jul 07 Family YMCA of Burlington County, Mt Laurel, NJ
Site Supervisor
* Supervised 2 employees in a Before/After School program at Pearson Elementary School
Associate Director, School Age Child Care (July ’04 – June ’07):
* Supervised 35 employees in Before/After School programs at 10 area schools
* Assisted in program planning and implementation, evaluation of existing practices and modification where needed
* Responsible for staffing, logistics and personnel management (interview, hire, train & discipline)
* Approval of and tracking leave time (vacation, FMLA)
* Acted as liaison between on-site staff, parents, and school staff
Additional Experience:
Medical Receptionist 12 years
Paralegal 3 years
Loan Officer 3 years
Contact this candidate