Customer Service Administrative Assistant

NICOLE MCLEMORE

**** ******* **., **********, ** 27407 410-***-**** *****.*******@*****.***

CAREER PROFILE & HIGHLIGHTS

Highly accomplished professional with administrative support expertise seeking to provide a diverse range of administrative and clerical services.

Administrative strengths include: Tracking, scheduling, accounting procedures and organizational skills.

Proficient in Microsoft Word, Excel and PowerPoint.

Possesses outstanding communications and problem-solving skills.

EDUCATION CREDENTIALS

Ultimate Medical Academy – Tampa, FL 11/2014

Medical Office and Billing Specialist Diploma

Comprehensive training included:

Preparing and submitting claims to various insurance companies electronically and by paper.

Maintaining medical charts and/or electronic health records (EHR) systems.

Performing collection actions including contacting patients by phone, correcting and resubmitting claims.

Scheduling and confirming appointments in assisted living facilities, doctor’s offices, health care clinics, hospitals, and organizations that offer medical services.

CORE MEDICAL PROFICIENCIES

Medical Terminology Medical Basics and Healthcare Claim Cycle Basic Anatomy and Physiology Computer Systems and Software Applications for the Medical Office Reimbursement Systems Healthcare Settings Healthcare Payers Records Management for the Billing Specialist Medical Practice Management Systems Introduction to CPT Introduction to ICD-9 Coding Greenway Prime Suite EHR/EMR

MEDICAL EXPERIENCE

Megallan Health Services – Columbia, MD 1/2007 – 1/2009

Claims Specialist I

Provided guidance to applicants regarding eligibility requirements, application forms, payment methods, legal rights with proper customer service etiquette.

Processed claims with the highest level of quality in accordance with claim payment policy, procedures and terms of customer/provider contractual agreements.

Successfully adjudicated and resolved claim edits on suspended claims.

CareFirst – Owings Mills, MD 11/1999 – 9/2005

Claims Processor

Verified information on received medical claims, ensuring 100% accuracy on claims prior to submission.

Maintained daily reports, assisted processors and processed claims for out of state members.

Adjusted claims for other plans and CareFirst Provider Unit.

Handled multi-line phone system and electronic correspondences.

PROFESSIONAL EXPERIENCE

Heyward West Enterprises – Owings Mills, MD 5/2012 – Present

Administrative Assistant

Greet and process new clients, and maintain office supply inventory.

Edit grant reports, coordinate meetings, and manage multi-line telephone system.

Provide administrative support to CEO.

Zerochaos – On assignment 3/2016 – 8/2016

Toyota Financial Services - Owings Mills, MD

Administrative Inventory Control Clerk

Ensuring efficient and accurate processing of Inventory Controlled managed vehicles

Preparing and mails Excess Wear and Tear/Excess Mileage letters as needed and follows-up as directed.

Processing all auction/customer/dealer proceeds/Security Deposit Refunds

Handling application of sale funds to termed accounts and closes out account accurately

Being responsible for accurate billing for EWU/Ex Miles

Preparing grounding termination, transportation and purchase reports for Inventory Control

Verifying insurance coverage and follows-up on any damage claims filed/to be filed with the insurance company

Preparing, sends, and system processes matured lease extension agreements

Preparing and sends manual billing

Processing disposal of repossessions in a timely basis. Repossession setup and processing refund requests, insurance claims, collection and repossession payables and sale proceeds breakdowns

Sending appropriate legal customer notices and accurately closes out repossession accounting statement

Preparing form letters as needed during Inventory Control follow-up

Hawkeye Construction, LLC – Baltimore, MD 9/2010 – 3/2012

Administrative Assistant/Scheduler

Oversaw scheduling of Baltimore City/County, and ICF Weatherization program through BG&E Energy Company.

Handled payroll functions ensuring weekly timesheets were accurately entered into Peachtree Accounting Software.

Provided exceptional customer service, handled A/R and wrote and revised many company policies and procedures.

JOS-ARZ Public Charter School – Washington, DC 9/2005 – 3/2006

Administrative Assistant

Informed the principal of all daily events and activities.

Arranged conference calls and scheduled meetings.

Prepared documentation for expense reports and purchase requests.

Previewed billing statements before forwarding to accounting for daily approval.

Responsible for entering daily student attendance, student schedules and progress reports in the DCSTARS System.

Performed other duties as assigned.

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