Crystal Williams
Houston, TX 77083 US
Phone: +1-832-***-****
Home 281-***-****
***********@*****.***
OBJECTIVE
To obtain a good working position with a solid and stable company.
EMPLOYMENT HISTORY
Enumerator
Department of Commerce
United States Census Bureau
Responsibilities included address address canvassing. I went door to door adding new homes and businesses that were not yet linked up to the gps system 10 years ago. I also was responsible for verifying who was living in the home or business for census statistics. I worked out in the field and only required to check in once a week for weekly meetings. E-mail or turn in my hours and mileage every week for the following week.
Customer Service Supervisor
Axces Inc.
January, 2001 March, 2005 (4 years 2 months)
Assist employees when problem customers called in a Call center setting.
Keep us with employee stats and turn in appropriate paperwork to insure employees got paychecks on time. I also did overtime as needed in which I would make customer call backs for disrupted or suspended services and save the customer and get services reactivated cancel services or as a last resort put in request order for data entry to process .
Keep up with employee stats and turn in appropriate paperwork to insure employees got paychecks on time.I also did overtime as needed in which I would make customer call backs for disrupted or suspended services and save the customer and get services reactivated cancel services or as a last resort put in request order for data entry to process refund or rebate
Only as a last resort I almost always retained the customer
I worked on salary plus commission.
Personal Banker
APC Services (Allman Personnel Services Houston, Texas)
February, 1997 December, 1999 (2 years 10 months)
I opened and closed new accounts
Processed new auto,consumer and business loans and closed them
Cross-sold various different banking products and also floated as need as a teller in branch location as well as call-center location
I helped customers with any informational needs necessary including getting copies of signature cards or any original mortgage documents needeed I also helped with analyzing escrow accounts.
Personal banker & Customer Service Rep II
Wells Fargo Bank
September, 1996 August, 1997 (11 months)
Assist customers with any informational services needed
I also helped reconcile customers accounts
Opened and closed on new accounts once verified thru Chex systems and tele check cross-sold various banking products to customers
I worked at a Randall’s location so I would go around the store promoting different products and promotions we were currently offering to boost my sales and stats
Verify money shipments and Service atm as needed.
Personal Banker
Texas Commerce Bank (converted to Charter Bank)
June, 1994 May, 1996 (1 year 11 months)
Bank/converted to Charter Bank Houston, Texas Assist customers with any informational services as needed. teller work as needed
Helped customers reconcile accounts. Open close on new accounts verify customer thru tele-check and check-systems
Opened and closed on all loans
Cross sold various banking products to every customer I waited on I worked at a fiesta location so I would go out in the store to promote new products or special promotions
Process MasterCard and visa transactions and bundle teller work for courier
I learned everything about how to run the in-store branch
Attended monthly meetings about branch sales and other issues.
Kempner High School
January, 1987 January, 1991 (4 years)
Houston Community College