Customer Service Mental Health

**** * **** **, *********, WI 414-***-**** ********@*****.***

Kevin Anderson

Professional Summary:

Accomplished and energetic Crisis Stabilizer with a solid history of achievement in Social Work. Personal Trainer with 10 years of health and wellness experience. Motivated leader with strong organization and prioritization abilities. Areas of expertise include providing families with transportation, helping the youth succeed and motivating the youth to be the difference.

Education:

2010-2014 B.A. Exercise Physiologist

Concordia University, Mequon, WI

Experience:

August 2007- Present Personal Trainer, LGN Fitness, Milwaukee, WI

Through customized exercise programs and diet plans aided clients in meeting personal fitness goals

Lead one-on-one and the occasional group fitness sessions through personalized workouts to build skill development

Advised clients on proper nutrition and healthy food alternatives

Created boxing fitness DVD to benefit people with pain in their lower joint extremities

Coached and mentored over 100 kids at King High School in track and field

Educated kids on how to hurdle and took 30 kids upstate to La Crosse to compete in State Championship

October 2015- March 2017 Crisis Stabilizer, La Causa, Milwaukee, WI

Counseled individuals, groups, families, and communities on issues regarding mental health, poverty, unemployment, substance abuse, physical abuse, rehabilitation, social adjustment, child care, and medical care

Served as liaison between students, guardians, faculty members, child guidance counselors, and doctors

Maintained case history records and prepared reports

Referred clients to community resources for services such as job placement, debt counseling, legal aid, housing, medical treatment, and financial assistance

Consulted with parents, teachers, and other school personnel to determine causes of problems such as truancy and misbehavior to implement solutions

Supervised 15 other social workers

Lead group counseling sessions that provided support in such areas as grief, stress, and chemical dependency

March 2014- October 2015 Attendant, Mercedes, Mequon, WI

Park and retrieve automobiles for customers in parking lots, storage garages, or new car lots

Issued ticket stubs and kept lot organized for easy car retrieval

Provided exceptional customer service while instructing customers on their vehicles

Acted as security to guarantee vehicle safety

Maintained a strict system to ensure that space usage was maximized

Serviced vehicles by performing maintenance on cars in storage to protect from deterioration

July 2012- August 2013 Cashier, Culvers, Mequon, WI

Assisted customers by providing information and resolving their complaints

Accurately balanced cash drawer at the beginning and end of shift

Administered great customer service

Processed all returns and exchanges

Supervised and provided on-the-job training to four new employees

Established a clean and safe environment for customers and fellow employees

April 2007- July 2012 Porter, Infinity North Shore, Milwaukee, WI

Delivered messages and room service orders for the entire company and guests

Compute and completed charge slips for services rendered while maintaining proper records

Detailed vehicles

Controlled building safety by ensuring cleanliness

Constantly organized the entire lot

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