Customer Service Sales

RIZWAN KHAN M

Email : *********@*****.***

Mobile : +966-*********

Skype ID : rizwan.khan6895

Confident, Creative and highly qualified marketing professional with 05 Years of distinguished performance in the service industry seeking a suitable position in a reputed organization.

Self-motivated; able to set effective priorities and implement decisions to achieve immediate and long term goals and meet operational deadlines.

Professional Experience

Maharah Travel and Tourism- Riyadh Kingdom of Saudi Arabia

OPERATION SUPERVISOR - September 2016 to present

(CORPORATE TICKETING RESERVATIONS & FRANCHISE CONTROL)

•Dealing with Corporates Clients regarding their flight bookings and Hotels.

•Sales promotions to prospective clients/companies

•Follow up the payment of Corporate Companies.

•Preparation of the Corporate Contracts.

•Circulate the Airlines information and promotion to Franchise.

•Assist the Franchise agents when stuck in matters of ticket reissuances, refunds calculations or applying any airline deal codes.

•Have to follow up with the Airlines regarding the New deal codes, Upfront or Commission.

•Creations or opening accounts and login codes for new Franchise.

•Have to check the Franchise sales in weekly basis in both Legacy and Non Legacy Airlines.

International Travel and Tourism–Riyadh, Kingdom of Saudi Arabia

BRANCH SUPERVISOR

(RESERVATION & TICKETING) From April 2013 to August 2016

•Handling Group Booking Requests both Ticketing & Tours (A to Z)

•Take care of complicated customer itineraries.

•Handle customer travel requirements.

•Assist and advise clients about passports, vaccinations, visas, foreign currency, travel insurance, car parking, car hire abroad and select best destination to enjoy their vacation.

•Deal with complaints.

•Organized displays of promotional material.

•Handling an tours department by making an packages etc.

•Confer with clients to determine destination, mode of transportation, appropriate travel dates, financial considerations, and accommodations required for domestic and international travel.

•Deal with corporate companies to make an arrangements for their travel

•Assist and orient reservations/ticketing staff on any new development in the travel industry as a whole or any airline requirements in particular.

Saudi Arabian Airlines (GSA: ARAFAATH TRAVELS)

Customer Service Agent - March 2012 to March 2013

(RESERVATION & TICKETING)

•Dealing with complicated customer itineraries; dealing with complaints;

•Handle customer travel requirements.

Liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules;

•Undertaking general administration;

•Booking and issuing tickets.

•Making cancellation and date changes.

•Handling corporate clients.

•Want to attend the phone calls of passenger and clear their doubts regarding their bookings.

•Issuing Invoices.

Updating the Daily Sales Report and maintaining E-Ticket register

Handle Group Bookings for Hajj & Umrah(SAUDI) Passengers and issuing boarding passes during Hajj Season

•Making group bookings for Holy Land(Egypt) passengers

•Prepare flight load analysis in weekly basis.

•Providing on-the-job training for new joiners.

GDS KNOWLEDGE :

Amadeus and Sabre

HOTEL GDS :

DOTW, Hotel Beds & Le- Monde

LANGUAGE KNOWN:

English, Arabic, Hindi, Urdu and Tamil

EDUCATIONAL QUALIFICATION:

Bachelor of Commerce

The New College (INDIA) CHENNAI (Year 2009 to 2012).

IATA/UFTAA (International Air Transport Association) (INDIA) CHENNAI (Year 2012)

PERSONAL DATA:

Permanent Address : 4/2, Mariam Manzil

Pulianthope Chennai – 600 012. India.

Place of Birth : Chennai

Date of Birth : 06 Nov, 1989

Citizenship : Indian

Civil Status : Single

PASSPORT DETAILS:

Passport No : k3868654

Date of Expiry : 25.06.2022

Place of Issue : Chennai

Contact this candidate