Mechanical Engineer Customer Service

WILLAM STEAD

**** ********* **** ** ***** WA ****6 312-***-****

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Senior level Management, Supervision, Engineering, Project management, Knowledge, Experience /Training, Education in Telecommunications/IT, Network/Data systems, Electro/Mechanical systems, Safety systems/programs Military procurement and supply systems, Customer service, technician vehicle dispatching/operations with multipurpose types licenses thought the US Airforce and current CDL.

EXPERIENCE

2001 TO 2015

RAILROAD COMUNICATIONS MAINTAINER/AUTOMATED REVENUE COLLECTIONS SYSTEMS SENIOR TECHINIAN. northeast Illinios railroad corpration (metra)

Installed, maintained, diagnose, engineered, repaired, resolved and instituted troubles solutions, monitor and report systems/equipment/facilities /infrastructure /customer relations and strict adherence to North American/ US railroad Safety protocols on the many various local districts territory’s both city and states. Winner and recognized received multiple safety incentives and rewards which includes the prestigious Gold Harriman America’s best railroad safety award on numerous years.

1997 TO 2001

TELECOMMUNICATIONS ANALYST/CONSULTANT, ELECTRO-MECHANICAL ENGINEER ASSITANT ENGINEER-TECHINIAN SIEMENS MEDICAL SYSTEMS, HCCH INC., ANDERSON WORLDWIDE, ADVOCATE HEALTHCARE SYSTEMS INC. SYSTEMS, INC. FIRST DATA FINANCIAL SERVICES, TECHNISOURCE INC. SIERRA SYSTEMS INC.

Processed manufactured nuclear imaging systems final testing/setup disassembly and shipments to worldwide locations. Evaluated consulted, identified assisted in system manuf. hardware problems, errors defects, assembled tested diagnosed system computer hardware components. Proved hardware-software maintenance, data base repair for various networks/data platforms phones/voicemails/software reporting /information display systems/systems administration/ control and monitoring trained IT personnel in telephony-PC database/hardware. Evaluated, planned, configured, programmed, managed, design, installed complex telephony business -workplace solutions. Monitored help desk- help tickets- administration through onsite and remote programming.

MARCH 1986

NON COMMISION OFFICERS ACADMEY Usaf lackland Afb tex.

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1981 THOUGHT PRESENT

ELECTRONIC SYSTEMS TECHNOLOGY, community college of the airforce

Twenty years plus, a Airforce veteran received outstanding training through military leadership

schools and the Non-commission officers training. was giving a great education in electro- mechanical and telecommunications, leadership, management, job career specialty training. I have numerous documented training certifications, certificates, diplomas, letters of completion. Letters and certificates of attendance and certified military training records I have attended and are certified into civilian telephony based certified training through telecom companies like, Nortel SBC, Siemens Jujitsu, Optel and Bell and Howell. I had extensive documented and certification in Transportation management supervision, dispatch. vehicle safety and operations. Awarded Strategic Air Command Heavy Vehicle certification and current commercial driver’s license

SKILLS

Complete all job assignments on time.

By the numbers procedural processes insures positive work outcomes. Maintain a respectful happy and kind work place that will help your team accomplishments.

Use of best test equipment and quality tools. Organize, manage in a responsible manner for optima usage life.

Adherence to all Safety Rules Regulations and look beyond the expected.

ACTIVITIES

Roller skating, karate, lap swimming, yoga, meditation, trail highking, model aircraft flying, scouting, drill team and procession marching and music, all types of music, muscle cars, fishing, all types of dancing, Singing with choirs octa pela groups, Going to church for fellowship and prayer. Cooking barbecuing, grilling.

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