Customer Service Assistant

Angelica Sanchez

Brownsville, TX *****

*****************@*****.***

WORK EXPERIENCE

Patient Service Representative II

OU Medical Center - Oklahoma City, OK - October 2015 to June 2017 Greet visitors, ascertained purpose of visit and directed them to appropriate staff. Created, maintained and entered information into database. Interviewed patients to complete documents, case histories, or forms, such as intake ire insurance forms. Answered telephones and directed calls to appropriate staff. Prepared next day patient charts. Collect copay due from patients. Sanitized rooms after each visit. Delivered excellent costumer service to patients and visitors.

Medical Office Assistant

Oklahoma City Ear, Nose & Throat Clinic - Oklahoma City, OK - January 2012 to March 2014 Greeted visitors, ascertained purpose of visit, and directed them to appropriate staff.

Created, maintained, and entered information into databases.

Interviewed patients to complete documents, case histories, or forms, such as intake or insurance forms.

Answered telephones and directed calls to appropriate staff.

Operated office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Teacher Assistant

Childtime Learning Center - Center, Oklahoma, US - July 2006 to July 2008 City, OK

Observed and monitored children's play activities.

Dressed children and changed diapers.

Maintained a safe play environment.

Sanitized toys and play equipment.

Communicated with children's parents or guardians about daily activities, behaviors, and related issues. Bi-lingual Customer Representative

Spherion Staffing - Oklahoma City, OK - June 2005 to July 2006 Followed ethical codes that protected the confidentiality of information.

Translated messages simultaneously or consecutively into specified languages, maintaining message content, context, and style as much as possible.

Compiled terminology and information to be used in translations, including technical terms such as those for legal or medical material.

Assistant Manager

Chevron - Brownsville, TX - April 2000 to May 2003 Prepared staffs work schedules and assigned specific duties.

Reviewed financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

Directed administrative activities directly related to making products or providing services.

Monitored suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.

EDUCATION

Diploma in Medical Office Assistant

Allied Health Institute Online - Plantation, FL

2012

Associates in Criminal Justice

University of Phoenix Online - Oklahoma City, OK

2011

Diploma

South Texas Vo-Tech Brownsville - Brownsville, TX

2000

Gladys Porter High School - Brownsville, TX

1994

ADDITIONAL INFORMATION

Software Skills

Microsoft Windows 2007WordPerfect (6.0, 6.1, 6.8) Microsoft Word

Excel 2007 Microsoft PowerPoint 2007 Microsoft Outlook 2007 Special Skills

Highly Organized 7 Years of Customer Service Experience Typing (40 wpm) Equipment

Photocopier Computer Fax

Mulit-line Telephone Magnetic Card Reader Bar Code Scanner

Cash Register

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