Regional Property Manager

Qualifications Profile

Growth-driven, analytical, and performance-focused professional, offering broad-based experience in residential, commercial, and

corporate property management, as well as business development and relationship building. Recognized as top performer, with strong

efficiency in guiding high-accomplished teams on corporate processes, marketing initiatives, and commercial operations ensuring the

highest customer satisfaction and revenue and profitability growth. Effective at delivering accurate and quality service; leading cost

-effective projects/programs; and developing and strengthening customer-centric environment with proven results in achieving shared

objectives.

Areas of Expertise

Project Management Life Cycle

Property and Operations Administration

Renovations, Repair, and Maintenance

Continuous Process Improvement

Risk Management and Mitigation

Quality Control and Assurance

Corporate Documentation and Reporting

Process Development and Improvement

Strategic Planning and Implementation

Regulatory Compliance

Professional Experience

Confidential - East Region – Chattanooga, TN

Confidential 2016–Present

Expertly manage day-to-day operations of 15 properties, including section 8, rural development, public housing, tax credit, and

conventional; along with staff of approximately 35 members

Efficiently handle assets of owners and investors, manage contract repairs, and guarantee fulfillment of agent’s duties

Prepare and update operational reports to Housing and Urban Development (HUD), RD 515 Rural Rental Housing, Tennessee Association of

Apartment Housing (TAAH), Low Income Housing Tax Credit (LIHTC), and other government agencies

Prepare and conduct annual site inspections to ensure compliance of property with agent’s set guidelines, while guaranteeing attainment

of occupancy and economic occupancy goals

Generate and achieve annual budgets and property forecast for cash analysis

Take responsibility in receiving and submitting invoices, purchase requests, and capital project bids, and plans

Key Highlights:

Successfully completed total renovations of four properties through leadership in all phase of contract negotiations, job estimates

review, and overall renovation and resident retention

Successfully completed S.T.A.R, RD 515 Rural Rental Housing certification

Provided expert leadership to property managers, who have received TAAH Manager of the Year Award in 2017

Blue Star Properties, LLC - Chattanooga, TN

Director of Operations 2012–2016

Administered assets owned and handled by the company, through implementation, negotiation, and monitoring as acquired

Determined efficiencies and savings to maximize revenue and asset values

Supervised property managers by evaluating reports and conducting research to identify delinquencies and revenue loss

Assessed and modified existing policies, and execute training and development programs

Executed Yardi and AMSI/EPO/Onsite software program in purchasing, training new staff, and entering data for each new acquisition

Key Highlights:

Spearheaded the launch of the company’s multi-family management division

Directly managed overall property take over and renovations in partnerships with owners, renovation teams, and foreman concerning

various interior and exterior projects to guarantee quality of units

Thoroughly checked market rents with increase set-forth to raise net operating income in a short period of time, while upholding

occupancy and monitoring expenses

Bell Partners, Inc. - Chattanooga, TN

Community Manager 2010–2012

Applied outstanding business acumen in overseeing large-scale property operations with multimillion-dollar renovations, as well as team

building, budget generation, marketing, and capital enhancement to drive optimal results

Key Highlights:

Drove efforts in accomplishing occupancy rates of more than 93% to 95% in property renovations and delinquency of 1% or less

Exemplified significant leadership to all aspects of property renovations in collaboration with owner and various teams on interior and

exterior projects

American Management Services, Inc. - Pinnacle East/Chattanooga/Knoxville/Nashville/Jackson, TN

Investment Manager 2008–2010

Provided expert management to more than 1,200 units in South Carolina and Tennessee, involving plan conceptualization and execution to

improve marketing, budget, personnel, and capital improvement initiatives

Led the recruitment and training of high-performing teams to meet and exceed objectives and drive operations growth

Served as a key liaison among vendors and contractors in negotiating contracts and managing expenses in alignment with targets

Key Highlights:

Exhibited efforts in acquiring overall delinquency rates in all properties of less than 1% and obtaining occupancy rates between 97% to

100%

Demonstrated sound budget development, thus reducing expenses and optimizing revenue

Obtained the President’s Award for delivering above and beyond contributions to the East Region in 2009

Earned selection to lead the complete renovation in The District at Hamilton Place

CLK Multi-Family Management - Chattanooga, TN

Property Manager 2004–2008

Administered targeted decision-making process of eight-member team in charge of property management for large-scale residential

community, including recruitment of teams focused on quality customer service and success

Created detailed yearly budgets, forecasts, and marketing plans, while providing assistance to sister property budgets

Aided the new management in executing company-oriented software training to optimize organizational efficiency

Key Highlights:

Made substantial contributions in surpassing revenue projections by $95K

Produced and controlled annual operating budget of $2.2M

Acquired the highest occupancy award for more than 300 units in the entire company for exceeding annual occupancy by 8% margin with

100% occupancy in 2008

Achieved overall delinquency rate of $0 each month of 2008

Gained promotion from the former regional manager of CLK Multi Family Management as the investment manager of American Management

Services, Pinnacle East

Education

Bachelor of Science in Organizational Management, Minor in Hospitality Management

Covenant College - Lookout Mountain, GA

GPA: 3.5

Professional Development

Grace Hill Yardi Classic Yardi Voyager One Site AMSI INFOR Exclusive Provider Organization (EPO)

Automatic Data Processing (ADP) Paylease OPS Technology Fair Housing Certification Apartment Guide Advertising For Rent.com

Zillow Blue Moon Lease Agreement

Professional Affiliations

Chattanooga Apartment Association National Apartment Association

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