Customer Service Manager

Angelina Zamorano

**** **** ***** **, ****** Christi TX 78410

361-***-**** **********@*****.***

Education:

I currently have 52 hours of college credit.

May 2018 I will receive Bachelor’s Degrees in Health Science or Administration from Texas A&M University.

June 2004 Received Certificate for Pharmacy Tech, Southern Careers Inst, Corpus Christi, TX.

May 1999 Received Certificate for Medical Assistant, Southern Careers Inst, Corpus Christi, TX.

May 1996 Received High School Diploma, Lohn High School, Lohn TX

Skills:

Experience of more than 17 years in Medical/Admin Field and 1 years Pharmacy Tech

Excellent knowledge of the clerical and computer skills like word, excel, outlook, access, power point.

Exceptionally good demonstration skills and communication skills both verbally and written.

Excellent in customer service and interpersonal skills.

Ability to carry out the instructions verbally, written and diagrammatically.

Experience:

Davis, Hutchinson & Wilkerson,LLP

Receptionist

January 2017-Present

802 N. Carancahua Suite 1500, Susan Hutchinson, Corpus Christi TX 78401

Greeting clients and visitors and answering visitor inquiries, Answering and routing incoming calls on a multi-line telephone system, Maintaining the waiting area, lobby or other public areas, serving coffee or tea to guests, Ordering supplies; taken payments, Scanning, photocopying, faxing and filing documents, Collecting and routing mail and hand-delivered packages, Verifying employee identification and issuing visitor passes.

Community Health Worker

January 2016-April 2017

Christus Health System, Melanie Curlett, 910 Hidden Ridge Dr, Irving TX

Director of Quality for member outreach and education, Preformed confidential outreach to specified group of members for follow up appointments. Preformed confidential outreach to specified group of members for healthy pregnancy and healthy new born screenings. Preformed confidential outreach to a specified group of members for age related health screenings for immunizations, well child visits and identified aspects of members care needs and wellbeing, Worked with Director of Quality to develop barrier related actions plans for identified areas of improvement or compliances. Responsible for going to members home and speaking with them about the need for medical examinations and timely adherence for follow up appointments. Maintained knowledge of applicable Christus Health Plan policies and procedures. Responsible for conducting member contacts telephonically and writing for initial assessments and ongoing follow ups. Attend monthly staff meetings and or interdepartmental meetings as appropriate. Followed the Christus Guidelines related to health Insurance Portability and Accountability Act (HIPPA), designed to prevent or detect unauthorized disclosure o Protected Health Information. Maintained documentation of interventions and outcomes. Worked Health Fairs and Events in 14 surrounding counties. Knowledgeable in Medicaid and Chips program, THStep Guild lines, Was able to do presentations about plan to different Schools, head starts, Libraries and etc. Able to work independently Made MCO Documentations and submitted to STATE. Responsible in preforming Christus Health Plan HEDIS initiatives.

Medical Office Specialist/Insurance Verification Specialist

9/2012-8/2015

Dr.Michael Tschickart, Coastal Bend Pain Management, Janie Campos, Office Manager,7101 Williams Dr, Corpus Christi Tx,78412

Customer Service, Provide administrative-secretarial support for various departments/divisions such as answering telephones, assisting patients and resolving a range of administrative problems and inquiries. I have been crossed trained in order to train new employees. Answer questions customers may have about their insurances and balances and able to read a patients ledger. Handled cash, closed out end of day, posting payments, credit card machine usage, setting up appointments for patients, checking out patient, scanning in patients information into charts.

Responsible for referrals, creating charts, imputing insurances. In taking self referrals and answering new patient questions. Obtaining and preparing charts for next day. Sending Authorizations to PCP, entering in copays and coinsurances. Sending out Medical Records to Attorneys, Disability companies and etc. Posting payments and sending out invoices for payments for medical records. Verifying insurances over the phone and by using insurance websites.

Very familiar with PPO and HMO insurances and Tricare insurances. Calling other offices and obtaining necessary information needed. Very familiar with Aprima software. I am responsible for giving Doctor FMLA paperwork, signing affidavits and completing direct questions for other facilities who are requesting medical records from our office.

Receptionist/Medical Assistant

6/2010-1/2011

Janet L.Perez N.P, Family Practice Clinic, Cindy Hernandez, Office Manager,5433 S.Staples,Corpus Christi Tx,78411

Provide administrative/secretarial support for various departments/divisions such as answering telephones, assisting patients and resolving a range of administrative problems and inquiries. Handled cash, closed out end of day, posting payments, credit card machine usage, setting up appointments for patients, checking out patient. Responsible for the measuring signs such as temperature, pulse rate, height, blood pressure, etc. I would interview them and record their information. Gave treatment and injections to patients and performed the routine test in laboratory. Responsible for the keeping the records like x-ray reports and schedule appointments, receive bills etc. Responsible for the sterilizing and cleaning instruments and preparation of the treatment rooms and patients.

Echocardiogram Technician(EKG)

3/2008-3/2009

Christus Spohn Shoreline Hospital,David Powers, Office Manager,6000 Elizabeth St, Corpus Christi TX,78401

Greeted patients, setting appointments, working independley, Computer usage, and Imputing data into computer. Answered phones calls, Filing paper work, using fax machine and copy machine. Responded to code blue and pages. Responsible performing echocardiograms, Stress testing, Holter monitor. Operates the EKG machine and generate the report under the supervision. Giving brief introduction to patients about the procedure of the test. Instructing the patient on the body position during the test. Ensuring patient privacy Identifying the resolving electro-cardio-graphic error messages on computer. Printing the reports and graphs using the machine. Forwarding the patient with the reports to the cardiac specialist.

References: Upon Request

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