Customer Service Truck Driver Medical Military Security

Professional Summary

Skills

Work History

J D

**** **** ****** *****, *********, NC 28269 • Cell: 704-***-**** • *********@*****.*** Military professional with experience managing teams, maintaining heavy equipment and producing graphics, overlays and reports, as well as disseminating tactical information. Trustworthy leader . Transportation specialist skilled in managing air transportation activities, including operating forklifts and aircraft loading equipment and maintaining air movement records in multiple computer systems. Adheres to customer service procedures

Skilled in call center operations

Quick learner

Trained in cross-cultural communication

Team leader

Trained in security

Firearm and explosives handling

Problem Solving

Exceptional workflow management

Organized

Trained in counterterrorism strategies

First Aid certified

Critical thinking

Weapons training

Relationship

Leadership

Truck driver, 09/2013 to 11/2017

United States Army – Virginia Beach, Virginia

Inspected tires, lights, brakes and gas, oil and water levels. Transported deliveries locally and over the road.

Safely loaded and unloaded deliveries according to size of load and content description. Managed discrepancy documentation for incoming shipments. Submitted all delivery documentation in a timely manner. Maintained a daily, legible DOT log book and submitted corresponding documents. Completed basic maintenance such as minor repairs to keep vehicle neat and running properly. Reported all accidents, damage and malfunctions involving company equipment to management. Call Center Agent, 10/2012 to 05/2013

Sprint – Cary, Nc

Evaluated consumer reports on a monthly basis.

Education

Addressed and resolved customer product complaints empathetically and professionally. Gathered and verified all required customer information for tracking purposes. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Managed high call volume with tact and professionalism. Initiated operations improvements to improve overall call center productivity. Senior Care Giver, 08/2010 to 10/2012

Dickens Group Home – Raleigh, Nc

Performed direct patient care aimed at increasing comfort, psycho, social and spiritual well-being by providing assistance with personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation and safety.

Helped patients move in and out of beds, baths, wheelchairs and automobiles. Assisted patients with bathing, oral hygiene, grooming, feeding and elimination. Obtained information about clients\' medical history, drug history, complaints and allergies. Bachelor of Arts: Psychology, 2016

Saint Leo - Virginia Beach, Va

GPA 3.1

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