Customer Service Manager

Curriculum Vitae – Nicole Bongiwe Leleki

Date of birth: 15 June 1977 Email: *************@*****.*** Mobile: 072*******/ 072******* . Address:3141 N.U.12, Mdantsane, East London

PROFILE

I am a 40 year old ambitious female who is prepared to achieve the desired goals of the Job description. I am a hard worker, self-motivated, goal oriented individual who is always looking for a challenge to enhance my skills and knowledge, I like to interact with other people and adapt easily to different kinds of environment. I have good communication skills, telephone skills. I have since developed my desire in customer service to empower more knowledge. I am able to work different kinds of shifts and under pressure. I can speak isiXhosa and English fluently.

EDUCATIONAL BACKGROUND

Year: 2009-2013

Qualification: B-Tech in Business Administration

Institution: Walter Sisulu University

Year: 1998-2000

Qualification: National Diploma Management

Institution: Border Technikon

Year: 1997

Qualification: Practical Data Processing (ms word, excel, powerpoint)

Institution: King Training Centre

Year: 1997 Qualification: Text Production Skills (typing)

Institution: King Training Centre

Year: 1995

Qualification: Matric

Institution: Hlokoma High School

Subjects: English, Xhosa, Afrikaans, Biology, Maths Accounting, Business Economics

.August 2013 to August 2015: Call Centre Agent at the Department of Health

Customer Service, Assisting callers

Capturing on CRM system all the details of the caller and the progress of the call

Answering internal and external calls

Handling telephonic complaints

Empathizing with callers

Resolving callers problems quickly and efficiently

Monitor the cases to the end

Pay attention to detail

Give feedback to callers

Write notes about all the case movements

Maintain database for stats

Check if there are any unfinished cases from the previous shift and finished them

Report writing

20February 2012 to 20 February 2013 : Junior Administrator at Ronnies Motor Trust

Facilitate the smooth running off the office

Typing and formulation of documents, photocopying

Answering internal and external calls

Directing calls and consults to the relevant directories

Handling telephonic complaints

Monitor flow of record correspondents and mail

Routine check and tracking of files in the registry

Continuous updating of the filling system i

Tracking of documents

Taking minutes

Assisting internal and external clients

Customer Service

Facilitate travel arrangements for the manager

Procuring of goods and services

Returns report for submissions

Store master copies and internal communications

Archive closed volumes of files

2010 February 15 to 2012 January 31 : Accounting Clerk- Salaries at the Department of Health in Cecilia Makiwane

Compensation of employees and third party payments through persal

Comparing of registers and duty ïtal allowance, cancelling of policies, stop orders payrolls

Document management

Reconciliation of payment to third parties

Prepare data advice and submit to pre-audit

Submitting to head office

Collecting payslips and distributing them

Admin work

Procuring stationery

Assisting staff on their queries

Teaching interns

SKILLS AND COMPETENCIES

Working under pressure and time management

Strong communication and interpersonal skills

Office administration

Service excellence

Planning and administration management competency

Teamwork competency

Professional

Computing Skills (Microsoft word, Excel, PowerPoint)

Flexible and Trustworthy

Ability to continually improve

Client orientation skills

Decision Making

Leadership and Supervision

Knowledge and understanding of government principles

Knowledge of BAS and persal

Understanding of Accounting practices

Hobbies and Interests

Cooking

Singing

Reading

Socializing with peers

REFERENCE

Name: Miss Cleo Mpontshane

Designation: Teamleader Health Call Centre (East London)

Contact number: 083*******/ 079*******

Name: Ms.Ayabonga Jozana

Designation: Admin Controller at Ronnies Motor Trust (Parts department)

Contact Number: 043-*******/ 083*******

Name: Mrs Ncokazi

Designation: Assistant Manager at Salaries Department of Health

Contact Number: 043*******/ 073*******

Contact this candidate