Project Quality Assurance

BUSINESS ANALYST

Over twenty five years of combined experience in Information Technology with a solid reputation for organizing, driving, and delivering business and system solutions. Strong analytical and problem-solving skills complemented by the ability to establish and foster positive relationships with business partners and project teams. Experience in developing business operating model documents, business alignment specifications, initiation and solution scoping documents, business/user requirements, and use case/user stories; along with demonstrating an ownership through resolution and project implementation.

Role has been that of Systems/Business Analyst with concentration on business processes, requirements, and solution scoping of projects primarily for Battelle Memorial Institute. Previous employers and clients have included Strategic Business Systems, Gates, McDonald and Co., Evenflo Juvenile Furniture and Marathon Oil Company.

Skills Summary

SYSTEMS / BUSINESS ANALYSIS: User Interviews; Requirements Elicitation, Gathering & Documentation; Functional and Non-Functional Requirements Definition; Requirements Prioritization & Change Management; Requirements Traceability; Business Process Analysis & Modeling; GAP Analysis; As-Is & To-Be Process Analysis & Documentation; Process Improvement; Technical Solution Analysis; Use Cases; User Stories; Test Case Development & Execution

QUALITY ASSURANCE: Quality Assurance Lead; Test Environment Setup; Test Plan Sign Off; Issue Tracking and Resolution; UAT; Final Test Results Presentation and Sign Off

METHODOLOGIES: AGILE, SDLC, WATERFALL

TOOLS: Visio, Excel, Word, Power Point, Access, Quest Stat 5.6.4, ServiceNow, ChangeGear, Hewlett Packard Quality Center Application Lifecycle Management 12.0, Atlassian Jira, BluePrint, Balsamiq, PeopleTools 8.50, PeopleSoft Financials 9.0, Microsoft SQL Server, P/L SQL Oracle 11g, XML, Visual Basic, Visual Basic for Applications, DEC VAX DCL and DEC VAX COBOL

PROFESSIONAL EXPERIENCE

Business Analyst

JP Morgan Chase (consulting through Insight Global) – Columbus, OH

October 2016 to June 2017

Defined and analyzed requirements to develop and support a large platform used by Chase's Customer Service Representatives for retail customers known as the Customer Assist (CA) system. Responsibilities included: tracked requirements finalization and design progress to management, validated functional design, technical capability recommendations to help backlog prioritization, maintained the developer backlog and tracking developer worksheet progress, facilitated requirements gathering sessions for business needs, and helped deliver by developing the functional design document, including UI/UX design.

Systemic Fix: Signer Removed, Close Business Debit/ATM Card: Gathered and validated detailed requirements by facilitating meetings with the business users and other business analysts representing lines of business impacted by this project implementation. The purpose of the project is to address the problem of removing signers from primary accounts (savings or checking) linked to associate deposit cards or debit/ATM cards, but not replacing the signer on those impacted cards or closing those impacted cards.

Business Analyst

JP Morgan Chase (consulting through Insight Global) – Columbus, OH

October 2016 to June 2017

GFCC Forms Changes for 2017, Phase 1: Validated detailed requirements by facilitating meetings with the business users and other business analysts representing lines of business impacted by this project implementation. GFCC (Global Financial Controls Compliance) is requiring all lines of business to implement the most current version of KYC (Know Your Customer) forms for 2017 for Consumer Bank and Chase Wealth Management customers.

Click to Sign Business Banking: Validated detailed requirements by facilitating meetings with the business users and other business analysts representing lines of business impacted by this project implementation. The objective of this project is to add Click to Sign functionality when opening certain business banking deposit Accounts.

Requirements Analyst

Nationwide Mutual Insurance Co. (consulting through Modis) – Columbus, OH

December 2015 to January 2016

Defined and analyzed requirements as part of the Delivery Services group in Finance IT in order to deliver on procurement functionality.

Services Project: Gathered requirements, validated requirements, facilitated stakeholder needs, documented the process flow using Visio during the project to implement a vendor solution to manage staff augmentation, temporary labor and internship functions and processes.

Systems Analyst II

Battelle Memorial Institute – Columbus, OH

March 2012 to September 2015

Defined requirements, analyzed, designed and implemented complex computer-based information systems for Battelle business functions, particularly those pertaining to contracts and billing.

Overrun Funding Authorization Project: Gathered requirements, validated requirements, facilitated user stories, documented the process flow using Visio, performed quality assurance testing and supported the developers during the project to create a process flow for authorizing overrun funding for contracts kept in the Contracts component of PeopleSoft Financials 9.0. Developed SQL for determining expended funding on contracts for related reporting. Overrun funding is funding that will not be provided by the client for project work.

ACRN Tracking Pages Project: Gathered requirements, validated requirements, facilitated user stories, documented the design of the ACRN (Accounting Classification Reference Number) Tracking pages added to the Contracts component of PeopleSoft Financials 9.0 as well as coordinated plans for correcting data relating to ACRN’s invoiced and allocated. This was all in preparation for using the Federal Government’s WAWF (Wide Area Work Flow) for billing Federal Government contracts, thus improving Battelle’s cash flow. From there, I developed test scripts in HPQC ALM 11.0 for WAWF testing.

XML Invoice Format Project: Gathered requirements, developed design modifications and tested invoice generating for invoices with the new XML formats that use ACRN’s. The invoices were created by a custom PeopleSoft application engine program that was part of the billing finalization PeopleSoft Job plan.

Systems Analyst II

Battelle Memorial Institute – Columbus, OH

March 2012 to September 2015

ACRN Adjustment Process: Created a process for correcting invoices that either have incorrect ACRN assignment or no ACRN assignment when ACRN funding was available. Developed the calculation using SQL scripts to distinguish invoice cost from invoice fee. This was another custom PeopleSoft application engine program that was part of the billing finalization PeopleSoft Job plan.

At-Risk Funding Authorization Project: Gathered requirements, validated requirements, facilitated user stories, documented the process flow using Visio, performed quality assurance testing using HPQC ALM 11.0 and supported the developers during the project to create a process flow for authorizing at-risk funding for opportunities, proposals and contracts and its supporting notification batch job. Developed SQL for determining expended funding on contracts for related reporting. At-risk funding is funding that hasn’t been finalized in any formal agreement with the client for eventual project work. This data resided in the contracts component of PeopleSoft Financials 9.0.

Proposal Terms/Conditions Project: Gathered requirements, validated requirements, documented design and performed quality assurance testing using HPQC ALM for a project to enhance the terms/certifications/conditions functionality in proposal management and contracts modules and enable integration between the terms/certifications/conditions in proposal management and contracts components in PeopleSoft Financials 9.0.

Limitation of Costs and Funds Project: Gathered requirements, validated requirements, facilitated user stories, and documented the process flow using Visio, performed quality assurance testing and supported the developers during the limitation of costs and funds notification project. This data resided in the contracts component of PeopleSoft Financials 9.0. Developed SQL for determining expended funding on contracts to determine when a notification is to be sent. This project replaced what was a process initiated from manually running a query and manually sending emails.

Production Services Specialist II

Battelle Memorial Institute – Columbus, OH

October 2009 to March 2012

Provided in-depth technical assistance to Battelle’s business information users, coordinated and assisted with testing, training, migrations, documentation and general production support.

Platform Migration Project: Analyzed and provided guidance for problems, corrections and enhancements that impacted contract initiation, amendments, administration and related project configurations throughout the design, implementation and testing for Battelle’s transition from a Microsoft database platform to an Oracle database platform and completed all tasks on time and within budget. Developed many SQL scripts to aid in data analysis and corrections.

Application Analyst I

Battelle Memorial Institute – Columbus, OH

May 1995 to October 2009

Responsibilities included but were not limited to requirements analysis and definition, technical design and development, testing, implementation and maintenance activities in support of application enhancements and system problem resolution.

Provided support to the users of FPS (Financial Processing System) and MRS (Management Reporting System), including accounting staff, project managers and operational staff, by helping them determine their requirements, designing, implementing and maintenance for all aspects of those systems, often without the benefit of having been involved with the initial development of the aspects of the system being supported. Worked with Corporate Accounting to determine their requirements for the design, development and support of feeder processes for FPS. Used Microsoft SQL and BasisPlus database queries to aid in enhancing or correcting feeder processing and costing

ACCOMPLISHMENTS

Outstanding Performance recognition for participation in:

Limits Functionality Enhancements Project (2013)

Platform Migration Project (2013)

SHR (share) Row Reduction Project with IBM Consultants (2012)

VAX Migration Project (2011)

ITD VTX database (2004)

FPS Costing process (2002)

Year 2000 preparation

EDUCATION

University of Dayton Dayton, OH

Bachelor of Science in Management Information Systems

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