Customer Service Representative

Cynthia Pierson

Clarksville, TN

***************.**@*****.*** - 931-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Customer Service Representative

Department of the Treasury - Franklin, TN - October 1998 to May 2015 I ensured delivery of excellent customer service through phone interaction by communication, processing of orders, providing administration support with managers and coordinating with other departments to resolve inquiries from customers. Received several certificates of accomplishments and letters of praises from customers for my quality service.

Performed but not limited to typing, filing, faxing, photocopying, calculators and am experienced with Microsoft. Communications Dispatcher II

Department of Safety - Nashville, TN - December 1990 to December 1996 I was employed by the State of Tennessee as a Dispatcher for the Highway Patrol. I received law enforcement information by radio and phone and transmitted it to the appropriate agency or personnel-State Troopers, Sheriff's Office, etc. I was also responsible for communications equipment operations work of average difficulty. Duties included monitoring statewide systems of emergencies or disasters, prepared and maintained daily hand-written logs, answered multi-line phones and entered data into the computer. Tactical Communications Systems Operator/Mechanic

Department of the Army - Fort Riley North, KS - May 1983 to April 1986 Operated and maintained short-range frequency modulated (FM) radio sets, high frequency single band radio sets, and intercommunication and radio teletypewriter sets. Also, operated and maintained handsets, antenna equipment and three kilo 28-volt generators. Received communications information and transmitted it to appropriate station.

EDUCATION

Litigation & Trial Practices in Legal Research

The Paralegal Institute - Phoenix, AZ

1987 to 1988

BA in Political Science

SUNY at Purchase College - Purchase, NY

1978 to 1982

High school or equivalent

Mount Vernon High School - Mount Vernon, NY

1971 to 1975

SKILLS

Customer Service Representative (10+ years), Communicatiions Dispatcher (6 years), Communications Systems Operator (3 years)

Contact this candidate