Manager Customer Service
Resume:
CONFIDENTIAL
CURRICULUM VITAE
THEMBI ADRONICA NKOSI
ID NO: 820**********
P.O.Box 1509 Kabokweni 1245. Stand No 2056 Kabokweni 1245 Cell: +27(0)79 477 8168
Work: +27(0)13 796 8600
Personal Details
Identity Number : 820**********
Date of birth : 25 March 1982
Health : Excellent
Criminal Record : None
Email address : ******.*****@****.**.**
Religion : Christian
Drivers licence : Code 8
Educational Information
2000 : Matric Certificate at Mbuyane Senior Secondary School.
: English, Afrikaans, SiSwati, Economics, Business Economics and Maths 2001 : Tshwane University of Technology.
: Human Resource Management, Personnel Management, Business Management, Accounting, Communication, Industrials Relations, Management of Training, Labour Law and End User Computing. Tertiary Qualification
National Diploma in Human Resource Management
Nqf level 5 @ RBB Academy
Other Educational Achievement
2003 : Best Student in Labour Law
Working Experience
ABSA Bank Nelspruit Branch
Bank Teller
To maximize the customer experience.
To receive deposits and pay out withdrawals.
Ensure availability and being punctual.
Portray professional image face to face.
Manage cash and cash limits.
To balance at the end of the day.
FROM APRIL 2005 UP TO JULY 2009
Other working experience
2
CONFIDENTIAL
ABSA Bank Malelane Branch
Customer Services and Hosting Manager
Ensure that tellers and treasury float general ledger accounts have been balanced.
Ensure that all general ledger accounts have been balanced.
Ensure that forex general ledger accounts have been balanced.
Ensure that all listings have been actioned.
Ensure that all teller shortages and surpluses have been investigated.
Ensure that all customer queries have been attended.
Ensure that all safes have been locked.
Ensure that all workstations have been logged off.
Ensure that teller float is balancing.
Ensure that I do teller monthly reconciliation.
FROM AUGUST 2009 UP TO MARCH 2011
Other Working Experience
Absa Bank Elukwatini Branch
Acting Branch Manager
Build and develop a high performing team through performance development
Accountable for achieving annual sales and customer acguisition targets.
Deal directly with customers when they request takes ownership of the query resolution process.
Maintain a healthy balance sheet in the branch.
Audit and conduct regular quality checks on all processes, transactions with high financial levels and operational risk.
Other Working Experience
Absa Riverside Mall branch
Branch Administrator
Prepare reconciliation every month
Managing assets register for the branch
Draw and action all the listing to prevent losses
Ordering of stationery on Sap System
Doing all the administration of the branch
Action all gl accounts to prevent risk and loss
Manage profiles of all employees
Do variance report for the branch
Compiling appointment for Appointment
Do spot check in branches to prevent risk
Stand in Branch Manager
3
CONFIDENTIAL
Current Employment
ABSA KABOKWENI
Branch Manager
Take ownership for the branch as a stand –alone business
Understand and implement local market strategies to maximize opportunities
Monitor performance metrics
Lead performance dialogues with branch team
Monitor monthly income and expenditure and financial statement
Lead problem solving with branch on how to improve sales performance
Drive customer focused behavior in the branch by role modelling great customer service
4
CONFIDENTIAL
Ensure compliance with Absa policies, legislation and regulations and that all staff compliance training are in place
Perform people management functions, including but not limited to: 1. Workforce and recruitment demand planning
2. Mentoring and couching
3. Management of discipline and grievances
4. Performance development
5. Reward and recognition management
6. Training and development
5
CONFIDENTIAL
Reference
Jonathan Charles Absa Bank Nelspruit 082*******
Nomzamo Dludlu. Absa Bank Nelspruit 017*******
Yoliswa Saziwa Absa Riverside Mall 013-*******
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