Project Manager

CHAITALI SHAW (PMP), (MBA)

* ******* ***** ******** ****, NJ 08823 603-***-**** ********.****@*****.***

IT PROGRAM MANAGER

Highly experienced and motivated senior IT Program Manager with over 17 years of experience leading multi-million dollar technology programs from inception to completion; developing business solutions and strategy with business and IT leadership teams; and guiding and mentoring teams comprising of IT project managers, technical leads/solution architects, developers and testers. Proven record of successfully managing large and diverse portfolios within Fortune 100 healthcare and insurance companies, leading product development lifecycles, and communicating effectively with senior leaderships in business and IT

Key Strengths

IT Program Management

Vendor Management

Metrics & Reporting

Strategy Development

Budget Management

Application Delivery

Dashboard Reporting

Team Building & Recruitment

PMLC

Professional Experience

INDEPENDENT LIVING SYSTEMS

MARCH 2017 - CURRENT

Sr. Project manager

Successfully managing several SAAS implementation programs for several healthcare plans in New York.

Key project accomplishments include

oSuccessfully led the SAAS delivery of the eCare and eClaims implementation for AgeWell for their MLTC, FIDA programs

CAPGEMINI

OCTOBER 2016-MARCH 2017

manager

Successfully managing several initiatives with the Government portfolio for Horizon BCBS, NJ.

Key project accomplishments include

oSuccessfully led the delivery of the Readmission MA program.

oSuccessfully led the delivery of Finance and Billing work streams of a larger portfolio initiative for the state of new jersey

ANTHEM BCBS

DECEMBER 2014-FEBRUARY 2016

SENIOR TECHNOLOGY PROGRAM MANAGER

Successfully managing Cost of Care Initiatives. Key project accomplishments include

oSuccessfully led the delivery of the Orthonet Physical Therapy Cost of Care initiative. As a Program Manager for the initiative she successfully led the $7 million initiative from inception to closure. The Program would generate a ROI of $3 million per year and would generate a cumulative savings of $15 million over the next five years.

In the above project, Chaitali work with Business sponsors and stakeholders, Enterprise Project Management Office (EPMO), Finance and IT stakeholders and was responsible for the following

oResponsible for program initiation planning and execution

oBuild and maintain overall Program Plan

oCreating and presenting Program dashboard reports to Executive Sponsors comprising of C-level executives (SVP’s, VP’s and Directors)

oManage program schedule

o Manage all aspects of project financials and program/project budgets -including project cost capitalization, cost estimation (top-down and bottom up), project forecasts, spends and variances

oDirects all aspects of SDLC delivery using Agile-Scrum

oLead Program team through the EPMO gating and review processes

oPro-actively monitor and manage changes to scope, cost or timeline

oManage program variances within EPMO thresholds

oProactively communicate and manage expectations of all the stakeholders of the projects

OPTUM 360, UNITED HEALTH GROUP

DECEMBER 2013-OCTOBER 2014

SENIOR IT Program MANAGER

Successfully managed multiple multi-million dollar programs for CareMedic Optum 360 Revenue Cycle Management. Successfully implemented the Revenue Cycle Management program for a reputed hospital in Phoenx, AZ. The program would generate a revenue of $100 million over the next 5 years for Optum Care Medic.

Managed two other smaller implementations for two local hospitals in Atlanta. These generated a revenue of $1 million dollars

In the above programs, Chaitali work with Business sponsors and stakeholders including external Client interactions, Enterprise Project Management Office (EPMO), Finance and IT stakeholders and was responsible for the following

oResponsible for program initiation and kick-off with external clients

oManaged Discovery Process with Clients

oManaged client relationship including negotiating delivery timelines, resources, costs, SOW’s, SLA’s and payments

oCreate and present Program Dashboard to client leadership, sponsors and senior leadership (SVP’s, VP’s and Directors)

oCreate, update and manage WBS (work plan) and project schedule

o Manage all aspects of project financials and program/project budgets -including project cost capitalization, cost estimation (top-down and bottom up), project forecasts, spends and variances

oManage up to 20- 25 application Development Project Managers in a matrix environment

oLead Project team through the EPMO project gating and review processes

oPro-actively monitor and manage changes to project scope, cost or timeline and initiate change control if deemed necessary

oManaged, scope and timeline to ensure that variance was limited within EPMO thresholds

oManaged vendor relationship including negotiating delivery timelines, resources, costs, SOW’s, SLA’s and payments

oPrepare bi-weekly forecasts (estimated cost to complete), actual burn rate and variances

oProactively communicate and manage expectations of all the stakeholders of the projects

ANTHEM WELLPOINT

MAY 2010-OCTOBER 2013

SENIOR IT Program MANAGER (PMO)

Successfully led managed multiple multi-million dollar programs in the national business segment. Key project accomplishments in the last 3 years include

oNew York Narrow Network program ($ 3 million)

Chaitali successfully led and delivered this program from inception to closure. The program is part of the new health care reform initiative and involved creating a new Specialized Network of Providers that was projected to generate a ROI of $2 million per year and a cumulative savings of $10 million over five years

oAlternate Network for National Customers ($ 7 million)

Chaitali successfully led, managed and delivered all the phases of this Program which involved creating a large network for all national customers in alliance with other BCBS organizations. This program is a BCBS mandate, so the delivery was critical from a compliance perspective. Chaital successfully delivered this mission critical program within time and budget

oCalifornia Accountable Care Organization implementation ($1.5 million)

Chaitali successfully led this program from execution to closure. She turned around the program within 2 months after taking over and changed the prgram status from RED (it was behind schedule which was leading an increase in the budget) to GREEN. Took the project over and delivered it within, scope, budget and the stipulated timeline.

oNew York Small Group renewal ($3.8 million)

In the above programs, Chaitali work with Business sponsors and stakeholders, Enterprise Project Management Office (EPMO), Finance and IT stakeholders and was responsible for the following

oResponsible for program initiation and kick-offs

oCreate and present Project dashboard reports to executive sponsors and senior leadership (SVP’s, VP’s and Directors)

oCreate, update and manage project WBS (work plan)

o Manage all aspects of project financials and program/project budgets -including project cost capitalization, cost estimation (top-down and bottom up), project forecasts, spends and variances

oManage 5-10 application Project Managers in a matrix environment

oLead Project team through the EPMO project gating and review processes

oPrepare bi-weekly forecasts (estimated cost to complete), actual burn rate and variances

oProactively communicate and manage expectations of all the stakeholders of the projects

AXIS GLOBAL A&H INSURANCE COMPANY

OCTOBER 2009-APRIL 2010

IT PROJECT MANAGER

Chaitali was responsible for the Project Management of the following areas:-

oPlanning and executing of 2 key initiatives at Axis A & H

oCreated project plan in MS-Project and project budget; tracked project progress, schedule and budget variance on a weekly/monthly basis

oLed the business requirements gathering and system selection for sales force automation

oLed the business requirements gathering and system selection for claims automation - reviewed vendors and assessed claims products such as FINEOS and CLAIMVANTAGE

oParticipated in the evaluation of the Policy Admin Systems - evaluated WYNSURE, CSC GRAPHTALK and FIS ALIS

oFacilitated requirement sessions with business stakeholders and IT team

MELIFE

MAY 2008-SEPT 2009

Project Manager

Chaitali’s Key project accomplishments at Metlife

oSuccessfully led, managed and rolled out a major Single Sign-On initiative and migrated over 2000 users to the Single Sign-On platform within MetLife Broker Dealer portal.

o Successfully led, managed and rolled out major enhancements for an in-house Financial Planning Website and NaviPlan COTS

o Successfully led, managed and rolled out MicroStrategy Reporting platform for the Financial Planning department

As a Project Manager, Chaitali was responsible for managing the SDLC processes of multiple in-house and outsourced projects in the Financial Planning Software and Operations portfolio. Her responsibilities included:

oManaging all phases of the software life cycle

oCreating project plans, schedules, resource estimation and budgets

oDevelop and manage project plans including cost and effort estimation, resource planning and task coordination

oImplementing project management and software development methodology and processes within the department

oManaging vendor relationships (for software product releases for financial planning) and managing vendor deliverables for NaviPlan (Financial Planning product marketed by EISI)

oManaged business requirements and analysis effort

oManaging 15 onsite and offshore resources (developers, QA, business analysts) in India for in-house development

oResponsible for a multi-project portfolio of $4 million/annum (including in house and outsourced projects)

oManage internal client expectations within MetLife.

WELLPOINT

MAY 2005-APR 2008

Project manager

As a Project Manager Chaitali led the projects through inception, planning, execution and implementation. Chaitali's role in the Projects included;

oCreate Project Charters and underlying Project plan.

oDeveloped work plans and establish Project milestones/deliverables/resources/timeline

o Manage project resources directly and via matrix structure (developers, Business Analysts, QA)

oEnsured the timely delivery of Project deliverables through the gating process

oEffectively coordinated the activities of the team to meet project milestones

oEffectively analyze risks establish contingency plans and identify trigger events and responsibility for initiating mitigating action.

o Planned and facilitated multi-functional and cross-team meetings

oTracked and reported on progress against the Project plan, cost/schedule and change control

o Managed relationships with project stakeholders (internal/external) keeping them informed of progress and issues in order to manage expectations on all project requirements and deliverables

oProactively managed changes in work scope and ensured appropriate planning measures are taken with internal/external clients to reassess and amend the scope of work requirement, timeline, budget and resources

oEffectively managed internal and external client expectations on project requirements and deliverables

GENERAL ELECTRIC

PROJECT MANAGER – CONULTANT

MAY 2004 – APR 2005

As a Project Manager, Chaitali successfully managed and implemented the Canadian module for the United Life Suite application. She led a Project team of 3 onsite Business Analysts and 10 off-shore developers to implement this project. The United States Life Suite is a group of five web enabled (intranet) applications that automates the business needs of GE's Life re-insurance program. The five applications comprise of RUSS (Re-insurance Underwriting Support System), READ (Re-insurance Administration Database), CIS/RTIS (Company Information Systems/Re-insurance Treaty Information Systems), ROME (Retro Outlet Maintenance Enhancements) and RACE (Re-insurance Administration of Claims).

STATE OF NEW HAMPSHIRE

MAY 2000-APRIL 2004

SYSTEMS DEVELOPMENT SPECIALIST

Education

MBA, Global Business

Southern New Hampshire University 2013

Bachelors in Economics

University of Calcutta, INDIA

Certified Project Management Professional (PMP)

Technical Proficiencies

PM Tools:

MS Project Server Sharepoint SDLC/PMLC Waterfall Iterative Agile-Scrum Planview Clarity Clearquest JIRA

Software/Architecture

.NET, Mainframe, J2EE, Oracle, Portals, Security, Voice Recognition, SQL, ERP

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