Microsoft Office Professional Experience
Resume:
Sylvia Ann Melchizadek
**********@*****.***
SUMMARY OF QUALIFICATIONS
Demonstrate exceptional communication and interpersonal skills while interacting with customers via telephone and email. Equally effective working as a team player and on self-managed projects. Have the ability to handle several assignments simultaneously without supervision. Striving for first call resolution for 80 plus customers per day while handling all issues with urgency, ownership, and accountability.
EDUCATION
Currently pursuing a Bachelor of Science in Environmental Health
COMPUTER EXPERIENCE
Windows 10, Microsoft Office, Powerpoint
PROFESSIONAL EXPERIENCE
Sales/Customer Relations Executive
Comcast Communications
Silver Spring, MD
2002 - 2017
Billing: Explain billing cycles, process payments, credits, executed bill proration, and bill research effectively to ensure understanding of billing statements.
Troubleshooting: Perform complex diagnostic troubleshooting to resolve phone cable, internet, and home, security service issues.
Ambassador: Acted as product consultant to residential customers and business owners by articulating product features and benefits. Make recommendations for new lines of business, upgrades or other services based on customer needs and interest.
Sales: Supporting growth of company business by introducing customers to new products, higher tiers of service on all eligible calls.
Information Specialist
United States Environmental Protection Agency
Greenbelt, MD
2000 - 2001
Provided information to businesses and to the general public through research of Governmental documents and
Regulations.
Assisted in the development of information media for public dissemination.
Handled technical questions concerning Title VI of the Clean Air Act.
Customer Care Representative
BellSouth Mobility
Raleigh, NC
2000
Processed credit card and check payments for both pre-paid and post-paid mobile phone accounts
Resolved customer concerns pertaining to billing issues
Provided assistance in helping new customers to understand how to use mobile phone equipment
Assisted customers in determining what kind of mobile services would best fit their needs.
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