Sylvia Ann Melchizadek

202-***-****

ac3qgs@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Demonstrate exceptional communication and interpersonal skills while interacting with customers via telephone and email. Equally effective working as a team player and on self-managed projects. Have the ability to handle several assignments simultaneously without supervision. Striving for first call resolution for 80 plus customers per day while handling all issues with urgency, ownership, and accountability.

EDUCATION

Currently pursuing a Bachelor of Science in Environmental Health

COMPUTER EXPERIENCE

Windows 10, Microsoft Office, Powerpoint

PROFESSIONAL EXPERIENCE

Sales/Customer Relations Executive

Comcast Communications

Silver Spring, MD

2002 - 2017

Billing: Explain billing cycles, process payments, credits, executed bill proration, and bill research effectively to ensure understanding of billing statements.

Troubleshooting: Perform complex diagnostic troubleshooting to resolve phone cable, internet, and home, security service issues.

Ambassador: Acted as product consultant to residential customers and business owners by articulating product features and benefits. Make recommendations for new lines of business, upgrades or other services based on customer needs and interest.

Sales: Supporting growth of company business by introducing customers to new products, higher tiers of service on all eligible calls.

Information Specialist

United States Environmental Protection Agency

Greenbelt, MD

2000 - 2001

Provided information to businesses and to the general public through research of Governmental documents and

Regulations.

Assisted in the development of information media for public dissemination.

Handled technical questions concerning Title VI of the Clean Air Act.

Customer Care Representative

BellSouth Mobility

Raleigh, NC

2000

Processed credit card and check payments for both pre-paid and post-paid mobile phone accounts

Resolved customer concerns pertaining to billing issues

Provided assistance in helping new customers to understand how to use mobile phone equipment

Assisted customers in determining what kind of mobile services would best fit their needs.

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