Supply Chain Customer Service

Education & Qualifications

Lahore School of Economics Dec 2015

Master’s in Business Administration

Majors in Marketing

CGPA: 3.2

Lahore School of Economics Apr 2014

Bachelor’s in Business Administration

Majors in Marketing and Minors in Media Studies

CGPA: 3.37

Punjab Group of Colleges Aug 2010

F.Sc. Pre Medical

Grade: B

Lahore Grammar School Aug 2008

Matriculation

Grade: A

Projects

Entrepreneurship – Developed a business plan for Car Workshop services through mobile vans.

Business Policy - Launched a new product with a Sales Plan and a business model.

Organizational Behavior – Analyzed the Organizational culture of Abudawood Trading Company.

Operations Management – Study of Distribution and Industrial Marketing of TOTAL’s engine oil along with Study of Operations and Distribution Channel of PARCO.

Marketing Research Project – Underwent the marketing strategy of P&G’s CAMAY soap and revamped it.

Supply Chain Management – Study of Safeguard’s distribution by Abudawood Trading Company.

Strategic Management – Analyzed Reckitt’s Dettol strategies and restructured those.

Sales Force Management – Examined their current sales plan through field work and developed a new sales plan for Country Juices.

Professional Experience

Tetra Pak Pakistan Aug 2015 to Present

Customer Service Representative in Supply Chain Department at Tetra Pak Factory Lahore. Responsible for Key Account Management through order management in SAP, forecasting and growth of the customers by different projects and increasing sales.

Abudawood Trading Company Jul to Aug 2013

Internship in their supply chain department. Analyzed their distribution channels through field work and made structural changes in their distribution channels and van allocation plans.

JB n Jaws Production House 2012 to 2014

Organized and managed different events.

SOS Children’s Village Jun to Sept 2008

Internship in their educational department and fund raising.

Trainings & Awards

Participated in Customer Experience and Key Account Management Workshop 2017 arranged by Tetra Pak for efficient customer management.

Took part in HSE Legal Requirements Course by SGS Pakistan in August 2017.

Attended Rahbare Tariqiyo Kamal Training by Funverks to align a vision and short and long-term goals.

Participated in Time Management Course by Timelenders in 2016.

A part of LUMS HR Confluence 2015.

Managed Fashion Shows, Concerts and Plays organized by LGS and Beaconhouse.

Interests & Skills

Fluent in English, Urdu and Saraeiki

Proficient in SAP/Netweaver, Excel/ MS Office

Hold strong communication, presentation and managerial skills

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