Information Technology Customer Service
Resume:
Julius L. King
Charlotte, NC 28217
*********@*****.***
Objective: To obtain a leadership/management position in the Information Technology field and to obtain a meaningful long-term career in the IT industry, while enhancing the organization and strengthening the skills of those around me.
Recent Work History:
LPL Financial, August 2014-May 2017
Technical Support Specialist
Integrating client data with CRM applications such as Salesforce and Redtail
Assisting financial advisors with opening accounts for clients
Demonstrating to financial advisors how our software operates and walking them through the system
Making sure all hardware and software components of our system are operating correctly
Troubleshooting technical issues encountered by advisors and their clients and walking them through the steps of fixing them
Managing and supporting spam filters (Proofpoint)
Resetting passwords for advisors and clients
Setting up email accounts on both POP3 server and Microsoft Exchange server
Supporting financial reporting systems as well showing advisors how to run reports for their clients
Leading teams on small projects that would further enhance the customer experience
Organizing financial advisors’ client data and helping them manage the data more effectively
Addressing all technical issues that financial advisors have with our system and software
Explaining to advisors which parts of our system they should use to get particular tasks done
Installing digital certificates so that advisors can get access to our software
Perform Adobe repair when advisors are having issues with PDF files
Perform updates to Windows and Windows on MAC
Skills needed for this position
Being able to quickly solve problems and think outside the box
Understanding and interpreting financial data and explaining it in a technical sense
Excellent typing, note taking, and listening skills
Clear and precise decision making in a timely fashion
Being able to provide excellent customer service and go above and beyond
Able to multi-task and handle various jobs while building relationships with advisors
Must have a strong technical background and be familiar with various software programs and operating systems
Must have excellent written and verbal communication skills and be able to articulate problems as well as solutions
Carolinas Healthcare System, March 2014 – June 2014, Charlotte, NC
Technical Analyst (Contract Position with Tek Systems)
Backed up all files and settings to prepare for transfer using Windows Easy Transfer
Organized files and folders for each upgrade on remote server
Installed all hardware for nurses and doctors
Set up printers and scanners at all CMC sites
Installed programs back onto computer once transfer was complete
Re-imaged computers updating them from Windows XP to Windows 7
Installed palm scanners used for checking in patients
Configured and installed necessary software used by physicians such as IDX, HotKey, Star Navigator, iSite, and Dragon Medical
Installed and re-installed printers onto network using GPedit command
Set administrative rights once upgrade was complete
Swapped old CPU’s with new ones that contained Windows 7
Installed different models of scanners using scanner utility program
Barnes-King Tire Store, January 2011 – March 2014, Chesnee, SC
IT Manager
Responsible for managing and organizing all records on a Microsoft Excel spreadsheet and in a Microsoft Access database
Responsible for maintaining all databases and information for new and existing customers
Created reports for business expenses, sales, and inventory
Securely updated computer software systems for internal usage
Troubleshoot hardware/software
Organized schedules for employees to make sure labor coincided with payroll
Education:
North Carolina A&T State University
Degree: Master of Science
Major: Information Technology
Graduated May 2017
East Carolina University
Degree: Bachelor of Science
Major: Business Education/Information Technologies
Graduated Cum Laude
July 2014
Recipient of the Merit Scholarship Award (09/2012)
Recipient of the Induction Scholarship Award (03/2013)
Recipient of the James L. White Scholarship (08/2012)
Recipient of the H. Frances Daniels Scholarship (08/2012)
Member of Golden Key International Honor Society (03/2012)
Member of the Honor Society of Phi Kappa Phi (11/2012)
Member of the National Society of Collegiate Scholars (04/2012)
Central Piedmont Community College
Associate Degree in Web Technologies
May 2011
Recipient of Student Excellence Award
Member of Minority Male Mentoring Academy
Central Piedmont Community College
Certificate in Internet Multimedia, May 2010
Certificate in Internet Technologies, May 2009
General Skills:
Organization/Management
Very balanced in working with teams as well as individually
Worked full-time while attending school full-time and managed time wisely
Reliable with projects that have deadlines
Very self-motivated and willingness to overachieve
Collaborated with co-workers on various projects to solve problems
Assisted instructors with giving classmates extra help on projects
Able to multi-task and handle multiple duties simultaneously
Technical
Installed, configured, administered, and managed web servers
Installed and maintained hardware devices for PC’s
Created intermediate databases for database driven websites
Learned how to use the User State Migration Tool (USMT) to migrate user files and settings from Windows XP to Windows 7 using a default installation and Windows Easy Transfer
Seeking A+ certification in Project Management and Database Administration
Built basic SQL databases
Created mobile applications using special software program that I still maintain
Created professional e-portfolio to market myself and demonstrate IT skills
Used FTP clients to transfer files between websites
Wrote simple programs in Visual Basic
Employed advanced design techniques to create high impact and highly functional websites
Installed and upgraded operating systems such as Windows XP and Windows 7
Used Adobe web development tools for advanced web design
Used Python programming language to create projects
Deployed Internet multimedia file conversions, acquisition of digital audio/video, graphics animation plug-in programs and other related topics
Identified and corrected information security risks, and implemented processed to enforce security policies
Used virtual environments such as Second Life, to create professional presentations and projects
Communication
Able to send and receive correspondence using effective oral and written communication
Very good writing and typing skills and excellent with formal correspondence
Knowledge and experience in e-mail and online marketing
Years of experience in word processing and mail merge documents
Able to create effective spreadsheets to present data
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