Customer Service Data Entry

Samahnta Escarcega

************@*****.*** - 623-***-****

WORK EXPERIENCE

Data Entry Clerk

Danby Production – Tolleson, AZ – August 2017 to October 2017

I receive returns from vendor check quantity and put information needed to Excel sheet

UPC, serial number, model, customer code and shipper info.

Create a RA meaning order number and Task ID meaning receipt number to return credit to vendor

Use of Apprise program and Outlook

Create travel tags using Excel sheet by making barcodes so inspector can scan the info of the product and know what store it came from and if in good condition.

Scan and upload paper work I received from vendor to a shared folder.

Inventory and research of missing product

Picker

PMA Fulfillment – Tolleson, AZ – August 2016 to March 2017

Picking bottles for Health Force all different sizes of bottles.

I was the only picker for five packers.

I would sometimes pick for Infinity Green a different customer for Health Force.

I would pack when help needed, print my own orders to pick and print shipping labels using FedEx, UPS and USPS.

Inspector

Aero Turbine Inc. - Goodyear, AZ - May 2015 to August 2015

Bring in airplane parts from teardown to Inspection location to be check for correct tags on parts.

• Load up the cart.

• Write down the Part number, military serial number, and date of manufacture and name of the airplane part.

• Check the tag to have the correct information and in black ink, if wrong had to be correct with new tag.

• Add parts to the system Quantum.

• If parts not in Quantum I had to search the part if new or to get the correct description.

• Stockmarket.aero, airbusworld.com

• Print out labels when enter into system and tag it the correct parts and ready to be wrap and ship to customer.

• Print out the Inventory sheet with all the part from the cart and double verify no parts are missing from cart.

• If requested from customer I would take a picture of the part and send by email.

Stockroom Clerk

Honeywell - Glendale, AZ - October 2013 to March 2015

• Cycle count parts that were two year and more not counted, label torn.

• Customer Service, answering phone calls, IM’s and question from customer coming up to my desk.

• SAP and various transactions.

• Smock up put on straps on foot, step on an ESD machine to check straps are good.

• Check Emails and LB10 for upcoming orders to be pulled.

• Check for pending backorders.

• Check for serial numbers add them to Excel sheet send to the planners for an upcoming order or transfer to a different program.

• Pulled order from production floor and planners.

• Customer picking up their order at the window.

• Extra parts return to stock from 914

• Missing parts check history verify who last pulled it, do a cycle count.

• Create chemical labels.

• Create split batches.

• Bin to Bin parts.

• Kits are big qty of order to pull and be done in a 3 or 5 day time and production floor pick it up and verify the right parts been pulled and in good condition for Engineers to start building.

• Receive order and chemical coming from inspection.

• 5S my desk weekly and monthly the stockroom.

• A3 a project to improve the stockroom with ideas.

• Weekly rotation and monthly with duties to check for no leaking gear, ESD station were up to date, carousels running and working properly, Xerox paper work, check humidity in nitrogen cabinets.

Inventory Clerk

Humana Inc. - Phoenix, AZ - December 2012 to May 2013

• Unpacked medicine and put placed into bins, while counting and reading label and receipts to make sure the correct quantity was in the bin.

• Responsible for morning order as a receiver checking the invoice to make sure all the totes and cases were there.

• Separated each medicine by its lot number.

• Checked off on the invoice how many bottles or cases.

• Started receiving by putting on elite the quantity, lot number and expiration date.

• Dropped of medicine to location and confirmed drop off.

• Replenishment that could come from the warehouse to the departments and replenished to put away.

• RTS put away meaning medicine that patience or doctor didn’t need the medication anymore.

• Had blue and green totes in two different department and that would be when the Pharmacists tech ran out of medicine and didn’t have enough to send to the patient or doctor.

• Created replenishments or made a move from another department to fill up the stock of medicine necessary.

• Responsible for 9lo, pulled and looked up the medicine when miss placed, when asked to send for a different location. • Added a lot number to track and manage medicine inventory.

• Responsible for whole tracking, shipping and distribution process of medicines.

• Checked on invoice and receipt to ensure they were equal.

Warehouse Associate

Amazon.com/Warehouse - Phoenix, AZ - October 2011 to April 2012

• Packed products and shipped he items with correct labeling.

• Used MS Word for writing up reports and uploading document.

• Used MS Excel every day for paperwork, records of inventory, tracking and distribution.

• Ordered Pick-ups.

• Also worked in the dock, Gift Wrap, Overwrap, stowing, and receiving.

Document Preparation Clerk

Vangent - Phoenix, AZ - February 2010 to June 2010

• Worked for the census opening census envelopes inspect envelopes for hazards or threats.

• Did 400 forms per hour for each tray.

• Prepared forms for scanning by smoothing forms, separating into batches, placing in trays and affixing labels to the trays.

• Set aside damaged forms to exceptions box for forwarding to manual Checking-In/ Transcription Department.

Shipping & Receiving Clerk

Hunter Douglas Division – Phoenix, AZ - October 2007 to October 2009

• Worked in the warehouse as a QC inspection checking for the products to be in good conditions to send it to the vendor.

• Made labels for each product imported from China.

• Created orders for the workers to pull and release the orders for each vendor.

• Created invoice and bill of lading for each shipment.

• Shipped to vendor national wide and international.

• Responsible for calling the broker to set the shipment for the truck driver to come and get the products ready to be shipped.

• Knowledge of MS Word, MS Excel, SAP and ATS.

• Copied and filed data and paper work and entered data into SAP software database.

• Utilized MS Word for writing up emails, invoices, reports, bill of ladings, etc.

• Kept track of work orders from customers, and distribution process through MS Excel.

• Maintained and entered data and record management in the SAP software database.

SKILLS

Bilingual (Fluent in Spanish)

Background in Customer Service

Background in Shipping/Receiving

Background in Inventory

Ability to use any type of program in Computer

Elite/Gladiator scanner

MS Word/ MS Excel

Typing 32mph

Experience in SAP/ATS

Pack, Ship, Labeling, RF Scanner, Order Picker, Copying, Filling, Entering Data, Invoice, and Bill of Lading

EDUCATION

Diploma La Joya Community High School 2007

Progress Estrella Mountain Community College

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