Customer Service Information Technology
Resume:
ALFREDO A. RODRIGUEZ
*** ***** **** ******, **. Augustine, FL 32092
*********@*****.***
www.linkedin.com/in/alfredorodriguezs
PROFESSIONAL SUMMARY
Aspiring Information Technology Professional and Military Veteran with a strong training and educational background in various types of technology. Accomplished measurable results while leading teams of 5-10 in a dynamic, fast - paced environment. Managed risk upon multiple lines to protect assets, property, and equipment valued over $500K while meeting the expectations of senior leadership. Possess extensive knowledge in network management, Java, and Adobe products. Career supported by a Master of Science in Information Technology.
Equipment Management
Leadership
Data Analysis
Customer Service
Training and Development
Policy Implementation
Information Technology
Bilingual in English/Spanish
Microsoft Office Suite
PROFESSIONAL EXPERIENCE
The Home Depot – St. Augustine, FL 2017 – Present
Sales Associate
Provided excellent customer service to a high volume of clients and assisted them with locating products and services within the store, answer questions about goods, and providing information for purchase decisions.
Assisted in the unpacking, stocking, and organizing products from various departments onto store shelves; set up product displays per company and management requirements averaging price from $100 K.
Provided a safe shopping environment for customers by checking assigned department for cleanliness and that all heavy equipment was properly stored; adhered to company safety policies and procedures
Responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers.
Prepared and finalized special orders and designs for customer satisfaction, offering the best quality of services and product available.
United States Army – Various Locations 2010 – 2013
Petroleum Supply Specialist
Managed the inspection and monitoring of gauges flow meters and equipment to ensure tank levels, temperatures, and pressures remained at specific levels.
Prepared, submitted and maintained accurate fuel reports, products, quantities pumped, stocks used, gauging results, and operating times.
Serviced vessels that store substances such as gases, liquids, slurries, or powdered materials, checking levels of substances by using calibrated rods or by reading mercury gauges and tank charts with an accuracy of a 100% of readiness.
Trained and directed 8 personnel that compiled and maintained records of quality to include value of material, equipment, merchandise and supplies.
Planned movement of products through lines for processing, storage, and shipping units, utilizing knowledge of interconnections and capacities of pipelines, valve manifolds, pumps, and tankage resulting 100% maintenance issues related.
Supervised and performed the installation and operation of water purification equipment, as well as dealing with water storage and distribution operations including maintenance for over 5000 systems.
ALFREDO A. RODRIGUEZ, PG. 2
Indrescom Security Technology, Inc. – San Juan, Puerto Rico 2006 – 2010
Administrative Assistant
Supervised the work of office, administrative, or customer service employees to ensure adherence to
quality standards, deadlines, and proper procedures, correcting errors or problems.
Reviewed records or reports pertaining to activities such as production, payroll estimating an annual income of $3.2 M, shipping to verify details, monitor work activities, or evaluate performance
Implemented corporate or departmental policies, procedures and service standards in conjunction with management
Trained and instructed new and existing employees on daily job duties and company policies; arranged and scheduled additional training
Evaluated employees’ job performance and conformance to regulations and recommended appropriate personnel action
Virtual Eyes Surveillance, Inc. – San Juan, Puerto Rico 2006-2010
Network Administrator and CCTV Technician
Complete IT support to company clients. Responsible for the administration and security of their network.
Support and troubleshooting servers, computers, wireless, switches, printers, copiers, mobile devices, etc.
Software installation and application support.
Provide support to end-users locally and remotely.
Active Directory, GPO, Outlook, Backups.
Purchase of network and CCTV equipment, software, computers, and peripherals utilizing different vendors.
Cable installation, CCTV cameras installation, DVR configuration, access and support.
Commercial IP CCTV security system installations, setup, and repair.
Cat5, 5e, 6-structured cable system installation, termination, and testing.
Stationary and remotely controlled motion IP CCTV camera installation.
Multiple DVR system component rack construction and installation.
Multiple DVR and associated hardware (work stations, routers, switches) installation and setup.
Customer supplied location specification drawings utilization.
Final system camera and component layout documentation preparation for customer.
EDUCATION AND TRAINING
Master of Science, Information Technology, Walden University, Minneapolis, MN – 2017
Bachelor of Science, Environmental Technology, Interamerican University of Puerto Rico, Puerto Rico – 2009
Petroleum Supply Specialist Course, United States Army Quartermasters Corps – 2010
CERTIFICATIONS
CompTIA Security+ In-Progress Syracuse University
FEMA ICS-100, 200, 700, 800, FEMA, September 2015
NOTABLE AWARDS
Army Achievement Medal
TECHNICAL SKILLS
Software: Microsoft Office, SharePoint
Operating Systems: Mac / Microsoft Windows
Programming: Java; HTML; CSS; C++; Visual Basic; SQL, PHP
Logistics: Hazmat
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