Health Services Manager
Resume:
Rachel E. Crowder
Columbus, Ohio 43235
*******.******@*****.***
• PROFESSIONAL PROFILE •
Health services administration professional experienced in community health, managed care organizations, and health/hospital systems. Proven ability to design, implement and evaluate health services programs and projects.
• WORK EXPERIENCE •
HYLANT // COLUMBUS, OH // AUG 2016-PRESENT
Health Strategist
• Leverage plan design to mitigate high healthcare cost drivers
• Build and maintain strong relationships with clients, carriers, and vendors
• Develop and implement population health-management strategies
• Create message behind aggregate data to drive decision making
• Stay abreast on employee benefits practices and legislation
• Drive employee engagement through comprehensive and strategic planning QUANTUM HEALTH // COLUMBUS, OH // FEB 2014-MAR 2016 Manager, Health & Wellness (July 2015-March 2016)
• Managed the delivery of health, maternity and tobacco cessation coaching programs
• Provided leadership for lifestyle coaches and wellness coordinator
• Developed staff continuous education/training curriculum
• Collaborated with marketing team to produce lifestyle coaching marketing materials
• Designed and implemented reporting strategies to ensure performance standards were met
• Streamlined processes to ensure efficient program delivery
• Facilitated the integration of wellness incentive programs with health benefit plans Tobacco Cessation Program Manager (February 2014-July 2015)
• Developed evidence-based Tobacco Cessation Program
• Expanded client base from 1 pilot client to 30 clients
• Provided leadership, managed and developed team of tobacco cessation coaches
• Gathered and analyzed data from various sources to evaluate program
• Outlined Standard Operating Procedures and streamlined operational processes CARESOURCE // DAYTON, OH // AUG 2011-FEB 2014
Wellness Advocate
• Designed and managed health and wellness program
• Gained Ohio Department of Medicaid approval for Tobacco Cessation Program
• Coached members to meet their health and wellness goals
• Assisted with the management of employee wellness initiatives
• Created new business strategies to develop maternity incentive programs OFFICE TEAM (ADMINISTRATIVE STAFFING) // DAYTON, OH // MAY 2011 – AUG 2011 Office Management Assistant (The Flexman Clinic, Jul-Aug 2011)
• Assisted with management of front office operations
• Coordinated daily schedule for clinical neuropsychologist
• Organized medical records and files
Financial Accounting Assistant (Premier Health Partners, May-July 2011)
• Completed accounts payable administrative projects
• Processed request for vendor set-ups
• Created Microsoft Excel templates for financial analyst Rachel E. Crowder
THE WELLNESS CONNECTION // BOWLING GREEN, OH // MAY 2010-AUG 2010 Health Promotion Project Intern
• Supported student and employee wellness initiatives
• Coordinated largest health promotion event to date for 2,000 attendees
• Acquired sponsorship for events and managed budget
• Wrote job descriptions and supervised volunteers WOOD COUNTY HEALTH DEPARTMENT // BOWLING GREEN, OH // SEPT 2009-MAY 2010 Graduate Assistant to Health Commissioner
• Developed employee continuing education program comprised of 13 courses
• Supported Public Health Emergency Response grant-funded programs
• Launched continuous quality improvement program for Registered Sanitarians AMBLING MANAGEMENT COMPANY-UNIVERSITY COURTYARD // ATHENS, OH // SEPT 2007-MAR 2009 Community Assistant
• Managed leasing contracts to meet company quota
• Show apartments and collect leasing applications
• Audited company records
• Planned community involvement events for student residents
• EDUCATION •
UNIVERSITY OF TOLEDO & BOWLING GREEN STATE UNIVERSITY // TOLEDO, OH // AUG 2009-DEC 2010 Master of Public Health, Public Health Administration OHIO UNIVERSITY // ATHENS, OH // SEPT 2005-JUN 2009 Bachelor of Science, Health Services Administration
• CERTIFICATIONS & LICENSURES •
THE OHIO DEPARTMENT OF INSURANCE// COLUMBUS, OH // DEC 2016 Accident & Health, Life
THE NATIONAL WELLNESS INSTITUTE // STEVENS POINT, WI // NOV 2014 Certified Worksite Wellness Specialist
• RELEVANT SOFTWARE SKILLS •
Microsoft Applications: Excel, OneNote, Outlook, PowerPoint, Project, Publisher, SharePoint, Visio and Word; SPSS Statistical Software; Adobe PhotoShop CC
• COMMUNITY SERVICE •
RONALD MCDONALD HOUSE OF CENTRAL OHIO // COLUMBUS, OH // SEPT 2016-PRESENT Cook/Kitchen Volunteer, Fundraising Volunteer
THE AMERICAN HEART ASSOCIATION // COLUMBUS, OH & DAYTON, OH // FEB 2012-PRESENT YP Board Member & PULSE Committee Founding Member
WESLEY COMMUNITY CENTER // DAYTON, OH // APR 2016-AUG 2016 Nutrition Education Volunteer
THE AMERICAN RED CROSS // DAYTON, OH // AUG 2012-MARCH 2014 Associate Board Chair, Member
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