Human Resources Management

ANN H. DUFF, SHRM-CP, PHR

Cell: 904-***-**** WWW.LINKEDIN.COM/IN/ANN-DUFF *******@*****.***

Professional Profile

SENIOR HUMAN RESOURCES MANAGER - U.S. & INTERNATIONAL

Performance Optimization-Coaching / Organizational Change Leadership / Multi-Site HR Leadership

Human Resources Executive with 20+ years of strategic HR and business management experience in a matrix organization with global operations. Deep and broad international HR and operations leadership experience, including oversight of geographically-dispersed personnel. Expert qualifications across all core HR generalist functions. Subject Matter Expert. Track record of developing and leading innovative solutions to complex operational, human capital, financial, IT and organizational challenges. Knowledgeable about HRIS and IT systems. Expert liaison. Catalyst for implementation of talent management processes, innovative HR and process improvement initiatives. Strong communications, relationship management, work ethic and multicultural communication skills. Training and facilitation expert. Trusted HR advisor to senior leadership. Experienced in Executive Development and Coaching. Knowledgeable about Affirmative Action and Regulations. Motivated, collaborative, flexible, highly proficient and responsive leader. Professional Human Resources (PHR) Certification. SHRM Certified Human Resources Professional (SHRM-CP). Lean Six Sigma Green Belt. PMP Candidate. TS/SCI Clearance

SUMMARY OF QUALIFICATIONS

Human Capital Analysis/Planning - Learning & Development - Organizational Analysis & Design

HR IT Systems Management – Strategic Administrator – Global Field Management

HR Vision & Strategy – Program Management - Organization Redesign & Transformation

Financial Management - Workforce/HR Analytics - Benefits/Compensation Delivery - Employee Relations

Talent Recruitment, Management & Retention – Business Process Improvement (BPI) – Training/Facilitation

Onboarding/Orientation/Offboarding – Microsoft Office Suite Expert -- Executive Development/Coaching

PROFESSIONAL EXPERIENCE

SENIOR EXECUTIVE 12/2016 to Present

US Fleet Forces Command (USFF), Norfolk, VA

Responsible for assisting with the development, enablement and reinforcement of bold transformational corporate policies and procedures to maintain the fleet’s personnel readiness at the highest level, while maximizing Navy response to national objectives, employing a fleet wide optimum combination of active duty, reserve and civilian employees.

Created a 21st century human capital strategy that ensures the right people with the correct skills are provided to the right place at the right time.

Ensured these individuals have the professional and personal tools they need to be successful.

Identified total force manpower requirements and administer wide-ranging programs for personnel placement, human resource management, human capital development and organizational alignment.

PROGRAM MANAGER, All Leaders Coaching Program 10/2016 to 2/2017

National Geospatial-Intelligence Agency (NGA), Springfield, VA

Responsible for the management and administration of the day-to-day operations of the NGA All Leaders Coaching Program (ALCP). Oversaw the acceleration of the professional development of NGA leaders at all levels. Assist with the development of individual competencies and mission critical skills that are needed to meet the future state vision. Provide and sustain a leadership coaching cadre. Support day to day HR operational activities such as policy administration, FMLA, employee data maintenance and reporting. Assess, prioritize, and recommend strategies and plans to ensure the success of the coaching program.

Ensure individual and group coaching programs align to meet operational and strategic goals with respect to leader competencies, core values, and mission critical skills.

Provide expert advice, assistance, best practices, customer service and guidance to support the development of the NGA workforce across work roles.

Incorporate best practices coaching models with existing CLIENT coaching models to include individual and group models and document this information.

Responsible for collecting feedback on all engagements, events, and activities to determine customer satisfaction, recommended improvements, and return on investment/expectations for the coaching program.

DIRECTOR, Veteran Hiring Initiative, Veteran & Wounded Warrior Program 10/2014 to 09/2016

Naval Sea Systems Command (NAVSEA), U.S. Navy, Washington Navy Yard, Washington, DC

Provide strategic vision and leadership for a high priority initiative to improve recruitment, hiring and retention of veterans. Lead development of new strategies to eliminate or reduce barriers to veteran employment and improve hiring processes for disabled veterans. Oversee a Human Resources program serving 60,000 employees at 35 sites. Manage a $400,000 HR budget. Contribute to organizational strategic planning.

Develop recruitment strategy and lead recruitment of all levels of staff. Use range of recruitment and hiring solutions and sourcing strategies to develop and manage a candidate pool of veterans, including employment websites and social media.

Facilitated effective succession planning and strategic use of the talent pipeline to recruit, select and retain the best candidates.

Led implementation of the Mentor, Assist, Train to Excel and Succeed (MATES) Program to improve recruitment, integration and retention of veterans by NAVSEA. Worked to establish stronger relationships between supervisors, mentors, and veterans while fulfilling unique onboarding and engagement needs, including increased training.

Established successful partnerships across public and private industry, veteran support organizations and non-profit organizations, to assist severely wounded service members transitioning to private-sector careers.

Collaborated with operations staff to predict workforce changes and to define new requirements that shaped future recruiting and outreach efforts.

Provided proactive guidance and counsel to leaders on employee relations issues and other development feedback

Coached service members thorough the transition process by helping them establish goals and plans, providing training and counseling, assessing development, and reevaluating progress on an as needed basis.

Transformed NAVSEA’s ad-hoc program into a formalized, successful program that is now recognized as a Department of Defense leader in Veteran and WW hiring. Since 2009, the NAVSEA has hired 3129 Wounded Warriors and exceeded the 2015 goal of 400 hires by 79%.

SENIOR EXECUTIVE 4/2014 to 10/2014

NR Navy Recruiting Command, Millington, TN

Oversaw department operations and 59 employees providing support to the Navy Recruiting Command, an organization with over 1200 staff accountable for life cycle management of qualified personnel for the US Navy. Led pivotal operations planning and procedures meeting with senior recruiters at 46 recruiting districts across the U.S. and with Navy Recruiting Command leaders to assess and plan recruiting support for the next fiscal year.

DIRECTOR OF PERSONNEL & RESOURCES 10/2012 to 3/2014

Combined Joint Task Force-Horn of Africa, U.S. Africa Command (USAFRICOM), U.S. Navy, Djibouti, Africa

Senior HR Executive for a complex, international operation with 2000+ U.S. and multinational personnel in Africa. Provided strategic HR leadership, financial and administrative direction for all operational areas. Managed all personnel functions including human capital analysis and planning, staffing and recruitment, employee relations, training/development, payroll, performance evaluations, EEO, security and travel. Led a direct reporting HR staff of 65 in Europe, Africa and Asia. Managed a $48M budget.

Developed and orchestrated successful human capital strategy to achieve budget objectives, including workforce planning, downsizing and staff reorganization plans, improved transition planning, and long-range staffing plans.

Architected and led successful transition plan to create a permanent organization in Djibouti, Africa. Led workforce analysis, and created staffing plan to meet current and future operational needs. Led internal changes to establish the operation and seamlessly transition temporary personnel to permanent.

Executed a comprehensive review and update of over 350 position descriptions to ensure uniformity and accuracy across the command. Shared updated descriptions with other international divisions.

Served as interim senior financial and operations executive for the Acquisitions Division. Revamped internal policies and procedures and implemented business process improvements to ensure continuity of operations and prevent loss of productivity during periods of leadership transition.

Developed effective mentoring program for 65 entry level employees. Led team tasked with assessing effectiveness of current executive methodologies as they aligned with command goals and strategy, developing learning and development plans, and providing continuous feedback for the development of senior leaders and directors.

Top adviser to partner nation military representatives on best practices for personnel management, pay, and accountability policies/issues. Guided development and implementation of process improvements to increase operational and employee performance.

REGIONAL PERSONNEL ADMINISTRATOR / SENIOR EXECUTIVE OFFICER 5/2010 to 10/2012

Commander Navy Region, Mid-Atlantic, U.S. Navy Reserve, Norfolk, VA

Provided strategic operational and HR leadership for a department with 65 personnel. Managed all HR affairs, including pay, staffing, workforce analysis, personnel utilization, promotions, performance management, professional development and service awards. Managed a proprietary Human Resource Information System (HRIS). Provided

HR policy guidance to senior operating executives.

Orchestrated top down staffing analysis of over 500 personnel worldwide. Identified redundancies, ensured data integrity, increased efficiencies, and reduced cost by 35%.

Led design of new personnel tracking system that consolidated three different systems into one SharePoint site, improving tracking and management of personnel actions across the region.

Played key role in the design, development, and implementation of new reporting system that improved communication of vital information to over 27 departments and divisions across the organization.

Mentored assigned supervisory personnel by assisting with the development of individual goals and objectives that aligned with departmental plans. Monitored individual progress and improvement through counseling, training and evaluation. Provided feedback and plan modification recommendations.

Developed and led implementation of reorganization and process improvement plans for a regional operations center that realigned over 250 personnel, increased financial and operational stability, and reduced waste and redundancy. The plan became a model for other regions to manage budget and staff reductions.

EXECUTIVE OFFICER 9/2007 to 5/2010

NATO Deployable Operations Group, U.S. Navy Reserve, Norfolk, VA

Operations manager for a Navy division that provides personnel support to NATO in the U.S. and overseas. Provided vision and leadership for BPI and organizational analyses to improve management of financial and personnel resources. Spearheaded work measurement and time management studies. Managed training/professional development program. Directly supervised 25 employees.

Recommended new organizational structures and management processes to consolidate and reorganize several NATO programs that were effective in increasing operational efficiencies.

Worked with three divisions to develop strategies to achieve long range planning objectives and improve sharing and coordination of resources and capabilities, organization-wide. Key contributor to developing new reporting systems to improve resource management.

EARLIER CAREER EXPERIENCE

Analyst, U.S. Navy, US Joint Forces Command (USJFCOM), Norfolk, VA; 01/2007 to 09/2007

Special Projects Officer/Current Operations Officer, U.S. Navy, Special Operations Command, Pacific (SOCPAC), Camp Smith, HI,12/1999-7/2003

English Teacher/Librarian, Bishop John J. Snyder High School, Jacksonville, FL; 2010 to 2011

Eariler U.S. Navy experience includes the following positions: Engineering Officer, Pearl Harbor, HI; Administrative Officer, Mobile, AL; Assistant Administrative Officer, Naval Control of Shipping (NCSO), Portland, OR; Administrative Officer, Eugene, OR; Assistant Billeting Officer, NAS Millington, TN.

EDUCATION

Master of Education (M.Ed), Instructional Systems Design, Western Governor’s University

BA, Political Science/International Affairs, University of Maine

PROFESSIONAL CERTIFICATIONS

Professional in Human Resources (PHR), Human Resources Certification Institute

Advanced Certificate, Strategic Human Resources Management, Cornell University

Certified Master Trainer, US Navy

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