Systems Administrator

Mark Carrigan

Storage and Backup Systems Administrator @ TCS

********@*****.***, 1-647-***-****

Contact Mark on LinkedIn

Summary

A detailed orientated technology worker who is looking to move into a leadership role in Enterprise Storage or Project Management.

Skills Overview

Skill

Years Used

Skill

Years Used

NAS Storage

ITIL v3

SAN Storage

Vendor Management

Protocol Packet Analysis

IT Service Management

VMware vSphere Infrastructure

Service Continuity Management

Citrix XenApp and Desktop

IT Support (24x7)

Directory Protocols (Active Directory, DNS, LDAP, NIS)

Communication Skills

UNIX / Linux Server

Incident Management

Windows Servers and Desktops

Training and Documentation

Scripting / Coding (PowerShell and bash)

Incident Reporting

Hardware and Software Testing and Deploy

Security and Auditing Compliance and Reporting

File System Protocols (NAS, SAN, NFS, CIFS, ISCSI)

Capacity and Performance Management and Reporting

Network Design and Troubleshooting

Certifications

ITIL Foundations V3

Transitioning to Management and Supervising Other: An Introduction to Management

Training

NetApp Clustered Data OnTap 8.2 Administration; VERITAS NetBackup 7.7 Administration, Maintenance and Troubleshooting; VMware vSphere 5.5: Install, Configure, Manage.

Experience

Storage and Backup Systems Administrator - Tata Consultancy Services

November 2016 - Present (11 months)

●Assess, Configure, Implement, and Manage Enterprise - level Storage and Backup solutions.

●Integrate Storage and Backup solutions into current and future enterprise-class Infrastructure Services.

●Evaluate and improve Storage and Backup performance and capacity demands.

●Perform day to day Storage and Backup Operations using proper Service and Operations Management techniques.

●Exceed Client expectations for their Storage and Backup Management goals year over year.

●Design, Build and Administer Hitachi, EMC. Pure Storage Arrays, NetApp and CommVault Systems.

●Manage CommVault, NetBackup, and Backup solutions. Design and execute Storage and Backup Data Protection and Business Continuity solutions.Advise and coordinate security processes for all Infrastre systems.

●Write and execute Service Improvement Plans for Storage and Bavkup technologies. Prepare and integrate Storage Systems with emerging technologies like vClould, PCF.

Technical Specialist - NAS at CIBC

July 2009 - Present (6 years 11 months)

●Lead the team to implement best practices for storage management.

●Provisioning of NAS storage for Windows and Unix platforms using storage utilities.

●Responsible for storage capacity planning in terms of performance and storage availability.

●Perform routine maintenance and storage reclamation functions.

●Implementing end-to-end NAS performance monitoring and trending.

●Assist vendors with upgrades and configuration of storage technology.

●Working with project teams to assist in the design and implementation of the Storage components for new applications.

Intermediate Technical Analyst - Premier Support at RIM

November 2008 - February 2009 (4 months)

●The Blackberry Direct Advanced Response Team (DART) of RIM Premier Support group is responsible for providing end-to-end Tier 3 premier support to Fortune 100 enterprise customers for the Blackberry Enterprise Server solution and handheld devices.

●Providing technical solutions, advice and counsel by telephone, web-chat, email and/or in person (25% of the day).

●Maintaining systems in a lab environment to prototype and test operation of the BlackBerry software, infrastructure and its interdependencies, as well as to recreate customer issues for in depth data analysis (60% of the day).

●Researching and authoring technical articles for submission to the Technical Knowledge Center.

●Providing world-class support and reinforcing customer confidence

●Playing a key role in beta programs, providing input on new BlackBerry features

●Partnering with Development Support / Senior Analysts / Support Account Managers to provide the best support for Premier customers.

Intel Specialist at CIBC

April 2006 - November 2008 (2 years 8 months)

●Windows Server hardware and software monitoring, and problem resolution consistent ITIL Service Delivery and Service Management guidelines.

●Use technical knowledge of the features/functionality and utilities relating to technologies: SQL Server, Exchange, and SCCM / Altiris Server deployment and management utilities.

●I have strong server systems management knowledge of: Automated/unattended installation and configuration technology of Microsoft Windows Standard and Enterprise Server operating systems; Microsoft AD, DFS,Microsoft Exchange, Blackberry Enterprise server, and Unified Communications.

Education

St. Francis Xavier University

Bachelor of Business Administration (BBA), Management Information Systems, General, 1992 - 1998

Activities and Societies: Member of Student Union (1994-1997), Volunteer worker / tour guide for the Coady

International Institute, DJ at STFX Student Radio. Employee at Campus Computer Services 1994-1998

Interests

Pursuing VMWare, NetApp, CommVault, and Cloud Certifications, personal finance, and avid Leads, TFC, Argos, and New York Jets fan. Often can.be found at rock concert later and small. Community volunteering is important to me. Will be part of the OneWalk to Conquer Cancer in 2018, and previously involved with Movember and CIBC Run for the Cure.

Volunteer Experience

Individual Contributor at CIBC - November 2015 - Present http://mobro.co/markcarrigan

Contact this candidate