Diomeris Betances

Resume

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Executive Assistant (EA) Personal

Assistant (PA) Business Analyst (BA)

Office Manager Supervisor

Customer Service

DIOMERIS BETANCES

Pembroke Pines, Florida 33025

954-***-**** ©

ac3q67@r.postjobfree.com

•Executive Assistant • Personal Assistant •Business Analyst •Office Management Summary

I’m an experienced Executive Assistant (EA), Personal Assistant (PA) and Business Analyst

(BA) with 10+ years of experience specializing in the EA/PA/BA industry. I aim to utilize my strong prioritization skills and analytical ability to achieve the goals of your company. I’m a bilingual professional with expertise in multi-tasking and planning. I have superior ability to lead performance driven teams to accomplish a common goal or task. I have exceptional administrative and organizational skills. I excel in my ability to perform independently or in a team environment to accomplish goals and objectives. I have exceptional administrative, operational and organizational skills. I have experience providing a high level of customer service and professionalism. I’m highly motivated and dedicated with a positive attitude. I possess excellent written, oral, and interpersonal communication skills. I’m also proficient working with Microsoft Office Suite. I thrive on working in a challenging and rewarding environment.

Professional Experience

• Bilingual Professional (English/Spanish) • Meeting & Event Planning • Payroll • Accounts Payable • Accounts Receivable • Billing • Collections • Travel Coordination • Office Management • Supervision • Communication • Customer Service Manager • Purchasing

• Logistics • Client Registration • Scheduler • Data Entry • Multi-tasking • Proficient with Microsoft Office Suite (creating reports in Excel, creating PowerPoint presentations, calendar management in Outlook, Word, QuickBooks Pro and Concur) Work Experience

Southern Glazer’s Wine and Spirit

Executive Assistant to Monica Chaplin (VP of Strategy & Development) and OSM team

(8/2017-11/2017) (Short-term Contract Ended)

• Responsible for supporting Department Directors and Managers on an as needed basis

• Provided phone coverage, call follow up, set up video conferences and conference calls

• Accountable for creating, maintaining filling system and ordering department supplies

• Scheduled all weekly, bi-weekly, and/or monthly meetings though Outlook

• Managed calendars

• Organized, ordered as well as set up for breakfast and luncheons for meetings

• Organized and prepared for office functions as well as events

• Answered all calls, screened them, took messages and routed to appropriate person

• Prepared reports and financial data

• Established customer relations as required

• Trained other support staff

• Purchased corporate gifts as requested

• Prepared American Express reconciliations and monthly expenses through Concur

• Responsible for booking all travel, coordinating flights, car rentals and accommodations

• Assisted with interview process and new hire set up

• Performed office administrative duties to assist Executive Management

• Acted as the administrative point of contact between executives and internal/external clients

• Handled executives’ requests and queries appropriately

• Monitored office supplies and researched advantageous deals or suppliers

• Developed and carried out an efficient documentation and filing system

• Comprehension of office management systems and procedures

• Excellent knowledge of Microsoft Office Suite, Adobe Acrobat and Social Media Web Platforms

• Exemplary planning and time management skills

• Up-to-date with advancements in office gadgets and applications

• Ability to multitask and prioritize daily workload

• Ability to maintain a realistic balance among multiple priorities

• High level of verbal and written communication skills

• Discretion and confidentiality

• Mission and results driven

• Good judgement

• Emotional maturity

• Highly resourceful team-player, with the ability to also be extremely effectively independently Breakthru Beverage

Executive Assistant to the Director of National Accounts and VP of On Premise for Chain Hotels & Restaurant Division (4/2014 - 8/2017)

• Supported suppliers with the development of sales sheets, announcement of programs to all chain restaurants and hotels

• Conducted research, collected, and analyzed data on sales tracking system (SAP) to prepare reports to provide business insights

• Prioritizing incoming sales request for data and insight

• Managed and maintained executive’s schedules, appointments, and travel arrangements

• Coordinated meetings and events

• Reported program announcement sales data report to corporate headquarters and suppliers

• Monitored, screened, responded to, and distributed incoming correspondence

• Liaison with internal staff at all levels

• Assisted and coordinated project based work

• Completed paperwork and forms for approval of marketing materials and investments products

• New hire set up – set up office/cubicle space, opened ticket for computer, cell phone installation, and set up Amex, dialed in accounts for Concur, Share G Drive and ordered business cards

• Assisted the Director of Business Development and National Accounts Managers as needed

• Acted as the administrative point of contact between executives and internal/external clients

• Handled executives’ requests and queries appropriately

• Monitored office supplies and researched advantageous deals or suppliers

• Developed and carried out an efficient documentation and filing system

• Comprehension of office management systems and procedures

• Excellent knowledge of Microsoft Office Suite, Adobe Acrobat and Social Media Web Platforms

• Exemplary planning and time management skills

• Up-to-date with advancements in office gadgets and applications

• Ability to multitask and prioritize daily workload

• Ability to maintain a realistic balance among multiple priorities

• High level of verbal and written communication skills

• Discretion and confidentiality

• Mission and results driven

• Good judgement

• Emotional maturity

• Highly resourceful team-player, with the ability to also be extremely effectively independently Breakthru Beverage

Front Desk Receptionist (11/2013 - 4/2014)

• Answered all incoming calls and handled caller’s inquiries

• Provided office support services to ensure efficiency

• Responded to guests and public inquiries

• Received, directed and passed on telephone fax messages

• Directed employees, guests and the general public to appropriate staff members to have their business matters addressed

• Ordered and stocked office supplies for the supply room

• Maintained a sufficient record of office supplies

• Provided word-processing and clerical support

• Maintained the common filing system and filed all letters

• Coordinated the repair and maintenance of office supplies

• Provided administrative services to the office manager

• Placed food orders for events, lunches and meetings Gina’s International Hair Corporation

Executive Assistant / Personal Assistant (1/2003 - 11/2013)

• Managed CEO’s complex and frequently changing travel arrangements

•Coordinated pre-planning of trips, rental cars and hotel reservations

• Created expense reports, budgets, and filing systems

• Conducted research to prepare, gather, proofed briefing materials, agendas, and decks for all executive-level meetings

• Developed and maintained alert system for upcoming deadlines on incoming requests, projects, as well as events

• Assisted with team building initiatives, overall support for maintenance of organizational culture, and employee morale

• Distributed company-wide announcements, booked conference rooms, and coordinated catering for annual staff development forum

• Located and attached appropriate files to incoming correspondence requiring replies

• Processed travel expenses and reimbursements

•Maintained strict confidentiality with sensitive information, financial documents, records and personal matters

•Coordinated meetings and special events consisting of 100 or more people

•Completed work projects around client’s home

•Organized personal and professional calendars

•Supplied reminders for meetings and events

• Time and daily management

• Handled business emails and texts

• Ran errands

• Paid bills

• Produced documents, briefing papers, reports and presentations

• Maintained discretion

• Remained flexible

• Organized

• Proactive

• Good communicator

• Decisive

• Good judgement

• Diary management

• Conducted research

• Prepared presentations

• Proficient with Microsoft Office Suite

Education and Credentials

Broward College

7200 Pines Blvd Pembroke Pines, Florida 33024

Associate in Liberal Arts (AA)

Graduated: Credits applied

South Plantation High School

1901 N Federal Hwy

Hollywood, Florida 33020

High School Diploma

Graduated: 6/1993

Breakthru Beverage eLearning

Excel Course

Course Completion: 5/2014

Skills

Proficient with 10 key Adding Machine Management

Typist (40+ wpm) Concur System

Excellent Communication Skills Bilingual (English & Spanish) Customer Service Customer Relationship

Billing QuickBooks Pro

Web Applications Adobe

Scheduling Multi Line Phone Systems

Customer Relationship Event Management

Microsoft Office Suite-Word, Excel, PowerPoint, Outlook

Contact this candidate