Executive Housekeeper
Resume:
AJOY.A.S
P.O Civil Station, Kozhikode, Kerala.
Telephone: 098********
Email ID: ******@*****.**.**
Permanent Residence: Aynickal House, S.R.M Road
Kochi,, Kerala
Marital Status: Married
Educational Qualification
Bachelor of Hotel Management from SNR SONS COLLEGE, COIMBATORE
Professional Experiences
THE GOLKONDA HOTEL TELEGANA
19th Oct 2015 Till 30th Sept
Position : Executive Housekeeper
THE LEELA, MUMBAI
2014 Oct- Dec
Position: Executive Housekeeper
Duties and Responsibilities
Job Responsibilities
General
In charge for the entire operation of Housekeeping and Laundry.
Framing SOPs, Training Modules. Policies and Procedures for the property
In charge of making the departmental policies and procedures.
Directing entire Laundry dept and overlooking their operation
Reviewing policies and procedures from time to time to ensure that systems are ever evolving and suited to the needs of the guest
Organize and participate departmental meeting with all team members and ensure all these meeting are productive, effective and held every month.
Strategic
Define service standards regarding cleanliness, amenities & maintenance in Rooms, Public areas, and Laundry and ensure adherence to these.
Directs the Budgeting processes for all capital & operational requirements in order to achieve the required profitability.
Identifies & develops new products, equipment & amenities to enhance the product quality.
Systems/Operations
Ensures implementation of major changes in room & public area to achieve optimum standards as well as new setup and look with regard to continuous change of today’s traveler
Recommends changes in methods, equipment or staff to improve Departmental standards/ productivity
Prepares capital and operational expenditure budgets for Housekeeping, Laundry
Prepares repair schedules for rooms, keeping in mind optimum utilization of room inventory.
Directs the organization of work within the department, including assignments, time schedules and vacations.
Insures quality of all hotel uniforms and linen and controls issues, returns, alterations, purchases etc.
Ensures quality of housekeeping supplies to the hotel by approving samples that meet standards and specifications.
Constantly monitors key performance indicators for the department and takes corrective action
Ensures adherence to company and hotel policies by all departmental employees.
Ensures adherence to international standards of hygiene and cleanliness in all areas. (guest, heart of the house)
Staff/Training
Ensures departmental employees are fully trained.
Ensures attendance on behavioral and vocational training in own and related areas to enhance skills and encourage multifunctionality.
Personally conducts key training’s
Ensures the career development and succession planning for subordinates.
Uses the Appraisal system to review the performance of direct subordinates and determine their development needs.
Recommends hiring, promotion, increments, disciplinary action, performance related salary increments for all subordinates.
Ensures department employees are fully trained on all hotel systems, procedures to ensure safety requirements.
Counsels subordinates in personal and work related matters.
Attends on behavioral and vocational training in own and related areas to enhance skills and encourage multifunctionality.
THE LEELA, MUMBAI 2012 -2014
THE LEELA, KOVALAM 2010 -2012
Position: Deputy Executive Housekeeper
Duties & Responsibilities
General
In charge of up 8 Floors including 391 Guest Rooms and Public Are
Setting up of Housekeeping Department and entire Back area
Responsible for snagging, de-snagging and re snagging for the Floors and Public Area
Schedule daily routine work for managers, supervisor and the team members
Follow ups with ancillary Departments like Purchase and Receiving to ensure that only the approved quality is acquired.
On an ongoing basis control and analyze departmental costs to ensure corrective measure where necessary to produce positive business result.
Assisting in setting up Laundry.
Handling Linen and Uniform of the hotel, ensuring proper cost control.
Reviewing policies and procedures from time to time to ensure that systems are ever evolving and suited to the needs of the guest.
Ensuring training, evaluating, disciplining and motivating the team members on a regular basis.
Organize and participate departmental meeting with all team members and ensure all these meeting are productive, effective and held every month.
Through staff training and review process
Entire set up of the housekeeping control desk and the Standard operating procedures.
Strategic
Define service standards regarding cleanliness, amenities & maintenance in rooms and public areas and ensures adherence to these.
Directs the Budgeting processes for all capital & operational requirements in order to achieve the required profitability.
Identifies & develops new products, equipment & amenities to enhance the product quality.
Systems/Operations
Ensures implementation of major changes in room & public area design, to achieve optimum standards
Recommends changes in methods, equipment or staff to improve Departmental standards/ productivity
Prepares repair schedules for rooms, keeping in mind optimum utilization of room inventory.
Insures quality of all hotel uniforms and linen and controls issues, returns, alterations, purchases etc.
Ensures quality of housekeeping supplies to the hotel by approving samples that meet standards and specifications.
Constantly monitors key performance indicators for the department and takes corrective action
Ensures adherence to company and hotel policies by all departmental employees.
Ensures adherence to international standards of hygiene and cleanliness in all areas. (guest, heart of the house)
Staff/Training
Ensures departmental employees are fully trained
Ensures attendance on behavioral and vocational training in own and related areas to enhance skills and encourage multifunctionality.
Personally conducts key training’s
Ensures the career development and succession planning for subordinates.
Uses the * Appraisal system to review the performance of direct subordinates and determine their development needs.
Recommends hiring, promotion, increments, disciplinary action, performance related salary increments for all subordinates.
Ensures department employees are fully trained on all hotel systems, procedures to ensure safety requirements.
THE LEELA, KOVALAM : 2007-2010
Position: Assistant Housekeeper
Duties & Responsibilities:
Responsible for supervising the team leaders for floors and public area ensuring proper service standards are met.
In charge of the lost and found procedures of the hotel and correspondence with the guest regarding the same.
Enduring that all SOP’s are adhered to and all associates are well versed with the same.
Follow ups with ancillary Departments like Purchase and Receiving to ensure that only the approved quality is acquired.
Reviewing policies and procedures from time to time to ensure that systems are ever evolving and suited to the needs of the guest.
Making daily cleaning and spring cleaning schedules of all areas – floors and public areas and ensuring that they are followed.
Maintaining and updating all manuals of operations of the department.
Ensuring all records and registers are maintained up to date.
THE LEELA, KOVALAM : 2005-2007
Position: House Keeping Executive
Duties & Responsibilities
Assign staff their duties and inspects work for conformance to prescribed standards of cleanliness.
Supervise housekeeping staff while they are performing their duties
Supervise laundry staff duties
Stock and maintain any housekeeping supply rooms
Determine and process all guest complaints
Check all guest rooms are ready for arrival
Check that all common areas are hazard free and ready for guests
Conduct daily morning meeting with housekeeping staff and organize all staff daily
Ensure high level of customer service is maintained at all times
Assist guests with all questions and reasonable requests
Le Meridian Kovalam Beach Resort: 2002-2005
Position: Housekeeping supervisor
Duties & Responsibilities
Assign staff their duties and inspects work for conformance to prescribed standards of cleanliness.
Supervise housekeeping staff while they are performing their duties
Supervise laundry staff duties
Stock and maintain any housekeeping supply rooms
Determine and process all guest complaints
Check all guest rooms are ready for arrival
Check that all common areas are hazard free and ready for guests
Ensure high level of customer service is maintained at all times
Assist guests with all questions and reasonable requests
Relieve front desk staff whenever necessary
Achievement: Appreciated for the effort put in for achieving ISO14001 certification for The Leela, Kovalam by Bureau VERITAS, Denmark.
Reference:
Mr.Srinivasa Reddy Syamala (Director Admin – The Golkonda Hotel & Resorts)
Mob No. 984666709
Mr. Vipul Bargawa (General Manager The Lalit Jaipur)
Mob No. 800-***-****.
Ms Namrata Marwaha (Corporate Housekeeper, The Leela.)
Email Id: *******.*******@********.*** . Mob No. 956*******.
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